Job Description:Must-Have SkillsSalesforce Platform ExpertiseStrong hands-on experience with Salesforce Sales Cloud and Service Cloud.Experience designing and configuring: Leads, Accounts, Contacts, Opportunities, Cases, Knowledge Base, Queues, Omni-Channel, Service Console, Entitlements and SLAsUnderstanding of Salesforce security architecture including Profiles, Permission Sets, Sharing Rules, and Role Hierarchies.Development SkillsStrong Apex development experience.Expertise in: Lightning Web Components (LWC), Apex Triggers, Batch Apex, Queueable Apex, Scheduled Jobs, SOQL/SOSLExperience with Salesforce APIs: REST API, SOAP API, Bulk API, Platform EventsAutomation & IntegrationStrong experience with Salesforce Flow.Experience integrating Salesforce with:ERP systems, Marketing Automation platforms, Contact Center solutions, Third-party applicationsFamiliarity with middleware platforms such as MuleSoft, Boomi, or Informatica.Development Best PracticesExperience with Git-based source control.CI/CD and DevOps understanding.Experience working in Agile delivery environments.Unit testing and deployment management expertise.Good-to-Have Skills (Advanced Use Cases)Advanced Salesforce Capabilities like integration with Salesforce Data Cloud, Salesforce Marketing Cloud integration.Salesforce Einstein AI capabilities.Agentforce implementation exposure.AI-powered case routing and service automation.Predictive lead scoring and opportunity insights.Service TransformationOmnichannel service orchestration.Intelligent case routing and workforce optimization.Knowledge management and self-service portal implementations.Conversational AI and chatbot integrations.Preferred CertificationsSalesforce Platform Developer I & IISalesforce Sales Cloud ConsultantSalesforce Service Cloud ConsultantSalesforce App BuilderIdeal CandidateA hands-on Salesforce Developer who can independently build, customize, and integrate Sales Cloud and Service Cloud solutions while supporting business teams in optimizing sales effectiveness, customer service operations, and CRM-driven customer experiences. The candidate should be comfortable working across configuration, customization, integration, and platform development.Location:India - Maharashtra- Pune - Baner - Amar Madhuban Tech ParkBrand:MerkleTime Type:Full timeContract Type:Permanent