Important Application Submission InformationIn order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Thursday, September 3, 2026More than a career - a chance to make a difference in people's lives.Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.Number of positions: One (1) - Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy.Mobility: HybridJob SummaryThis administrative & data entry position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position will provide administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service. ResponsibilitiesProvides quality customer service and support to Power Grid OperationsAchieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekendsTakes ownership of customer issues and problems until resolved, requesting assistance as needed.Facilitates communication between internal and external customersReports job status details to operation center personnel and others as requestedBuilds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Power Grid OperationsEnsures work is scheduled and executed timelyMonitors various reports to ensure process adherence to achieve customer-related goalsResearch, root cause analysis and ownership of resolution of customer issuesProvides feedback to supervision for coaching opportunitiesCollaborates with other work groups to ensure desired customer experienceProfessional and courteous in all contactsUses software applications to prepare correspondence, reports, & presentations Cost ManagementCreates appropriate work order to complete follow-up workAssists in reconciling work order materials, labor, and equipment to represent actual field construction Assists in resolving errors and prepares for close-out of construction work orders in work management systemDevelops skill set to report units of property to asset accounting accuratelyResponsible for bargaining unit payrollEnsures timesheet is accurately recorded in time management system in accordance with payroll guidelinesProvides reports to Operations Leadership regarding bargaining unit employees ReliabilityPrepares for and provides emergency restoration support as neededSupports the Power Grid Operations reliability programs or processes using appropriate work management applications EE Engagement/SafetySupports Human Performance safety culture through active participation in safety meetingsFollows ergonomics and office safety guidelinesSupports corporate initiativesDemonstrates a commitment to continuous learning and developmentRequired/Basic QualificationsNote: Dependent on relative experience, the level to which a candidate is aligned is outlined below. Work Management Specialist IHigh school diploma/GEDWork Management Specialist IIHigh school diploma/GED AND one (1) year minimum required related work experienceDesired QualificationsAble to provide Operations Center Administrative supportAbility to multi-task & prioritize work effectivelyAbility to manage multiple competing prioritiesKnowledge of SAP software applicationsKnowledge of MAXIMO software applicationsDetail orientedDemonstrates excellent customer skillsAbility to provide backup support for multiple work functionsPossesses effective written and verbal communication and interpersonal skillsCollaborates effectively in a team environment & works independently in resolving problemsExhibits flexibility and dependability during normal work schedule and emergency storm restorationSupports changing work environments, processes, and policiesProficient in Microsoft Office softwareKnowledge of local ordinances, permits, and inspectionsKnowledgeable of Power Grid Operations processes and work management and related computer applicationsAbility to provide extended in-person emergency response support during storm restoration efforts Additional Preferred QualificationsPossesses a general knowledge of applications used in Distribution, Customer Experience & ServicesExhibits flexibility and dependability during normal work schedule and after hours emergency storm restorationCollaborates effectively in a team environmentProficient in system applications used in Distribution, Customer Experience & ServicesKnowledge of local ordinances, permits, and inspectionsSupports changing work environments, processes, and policiesExhibits effective written and verbal communication skillsPossesses a working knowledge of Microsoft Office SoftwarePrevious customer service experiencePrioritizes work effectivelyDemonstrates good judgment in decision makingWorks independently in resolving problemsWorking ConditionsHybrid mobility classification - work will be performed from both remote and onsite locations after the onboarding period of 90 days. However, hybrid employees should live within a reasonable commute to a Duke Energy facility.Travel Requirements5-15%Relocation Assistance Provided (as applicable)NoRepresented/Union PositionNoVisa Sponsored PositionNo. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.PrivacyDo Not Sell My Personal Information (CA)Terms of UseAccessibility