IT Technologist
Edwards Lifesciences
IT Technologist
Job Description
Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions. How you will make an Impact:Provide on-site IT related Hardware support to assist in the installation, integration and maintenance of computing devices.Troubleshoot and repair hardware and/or software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 2/3)Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes)Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.)Define Lifecycle upgrade requirements and other IT project support needs involving IT Technicians/TechnologistsTraining users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructionsManage installation of desktops, laptops, peripheral equipment and other IT related hardwareCreate image and defined deployment processes for managing work stations, portable computing devices and peripherals (aligning to Global standards with regional adjustments per regulations)Coordinate activities with third party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations / feedback, and so forth)Assist the business with defining tablet and mobile device solutions to meet operational / business needs (aligned with global IT)Define / audit standard tools and process for managing assets physically and electronicallyManage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performedProvide appropriate visibility of costs related to service requests and comply to approval requirementsManage assets including physical and electronic identification and control; assist in answering Help Desk Calls from Users on an as needed basis; Assist the business with tablet and mobile device support to meet operational / business needsPerform lifecycle upgrades and projects as directedWhat you will need (Required)Associate's Degree or equivalent in or technical degree/certificate in related discipline5 years of work experience including IT hardware/software experienceFluent in Spanish & EnglishStrong customer service focused skillsEffective cable management skills to maintain organized work stations and data closetsWhat else we look for (Preferred)Bachelor's Degree or Equivalent in in computer sciences, information systems or related field PreferredAbility to manage users and PC's using Active Directory requiredProficient in Microsoft suite of applications (Windows 2008 and Windows 2012 server, Windows 7, Microsoft Office and Outlook)Ability to perform IT hardware and software diagnostics and repairs (Laptops, desk tops, mobile computing devices, peripherals, IP Phones, handheld scanners, etc.)Ability to configure, use and maintain CISCO IP PhonesAbility to adapt and learn new technologies as neededStrong written and verbal skills requiredProblem Solving skills including Trouble shooting techniquesStrong organization and time management skills requiredHigh level of professionalism during interactions with customers and vendorsUsing PC Images to configure computers for deployment / redeploymentExperience with platforms and applications (e.g, Microsoft Office Suite, Microsoft Outlook/Office365, Internet Explorer, Windows 7, Active Directory, Virtual Private Network (VPN), MobilePASS (one-time password software authentication solution for VPN access)Experience using Help Desk ticketing software to manage service ticketsStrong written and verbal communication, interpersonal, and relationship building skillsStrong problem solving and troubleshooting techniquesAdhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/controlWhat is it like to work at Edwards Lifesciences in Spain?As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others). Edwards Lifesciences in Spain also offers the following benefits:Competitive Compensation and Benefits packageFlexible working hours, remote workingPension planLife InsuranceMedical planMeal Vouchers Service AwardsEnhanced Leave benefitsEmployee Stock Purchase ProgrammeEmployee Assistance ProgrammeComprehensiveWellness programme including gym membership reimbursement, fresh fruit in theoffice, yoga lessons, subsidized massages, mindfulness sessions, educational events, charity activities and much more.Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location. Please submit your application in English.
Locations
- Spain - Moncada - Valencia
Skills Required
- platformsintermediate
- Help Desk ticketing software to manage service ticketsintermediate
- Microsoft suite of applicationsintermediate
Required Qualifications
- Associate's Degree or equivalent in or technical degree/certificate in related discipline (degree in equivalent in or technical degree)
- 5 years of work experience including IT hardware/software experience (experience, 5 years)
- Fluent in Spanish & English (experience)
- Strong customer service focused skills (experience)
- Effective cable management skills to maintain organized work stations and data closets (experience)
- Associate's Degree or equivalent in or technical degree/certificate in related discipline (degree in equivalent in or technical degree)
- 5 years of work experience including IT hardware/software experience (experience, 5 years)
- Fluent in Spanish & English (experience)
- Strong customer service focused skills (experience)
- Effective cable management skills to maintain organized work stations and data closets (experience)
- Problem Solving skills including Trouble shooting techniques (experience)
- High level of professionalism during interactions with customers and vendors (experience)
- Using PC Images to configure computers for deployment / redeployment (experience)
- Experience with platforms and applications (e.g, Microsoft Office Suite, Microsoft Outlook/Office365, Internet Explorer, Windows 7, Active Directory, Virtual Private Network (VPN), MobilePASS (one-time password software authentication solution for VPN access) (experience)
- Experience using Help Desk ticketing software to manage service tickets (experience)
- Strong written and verbal communication, interpersonal, and relationship building skills (experience)
- Strong problem solving and troubleshooting techniques (experience)
- Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control (experience)
Preferred Qualifications
- Bachelor's Degree or Equivalent in in computer sciences, information systems or related field Preferred (degree in equivalent in in computer sciences)
- Ability to manage users and PC's using Active Directory required (experience)
- Proficient in Microsoft suite of applications (Windows 2008 and Windows 2012 server, Windows 7, Microsoft Office and Outlook) (experience)
- Ability to perform IT hardware and software diagnostics and repairs (Laptops, desk tops, mobile computing devices, peripherals, IP Phones, handheld scanners, etc.) (experience)
- Ability to configure, use and maintain CISCO IP Phones (experience)
- Ability to adapt and learn new technologies as needed (experience)
- Strong written and verbal skills required (experience)
- Problem Solving skills including Trouble shooting techniques (experience)
- Strong organization and time management skills required (experience)
- High level of professionalism during interactions with customers and vendors (experience)
- Using PC Images to configure computers for deployment / redeployment (experience)
- Experience with platforms and applications (e.g, Microsoft Office Suite, Microsoft Outlook/Office365, Internet Explorer, Windows 7, Active Directory, Virtual Private Network (VPN), MobilePASS (one-time password software authentication solution for VPN access) (experience)
- Experience using Help Desk ticketing software to manage service tickets (experience)
- Strong written and verbal communication, interpersonal, and relationship building skills (experience)
- Strong problem solving and troubleshooting techniques (experience)
- Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control (experience)
- Bachelor's Degree or Equivalent in in computer sciences, information systems or related field Preferred (degree in equivalent in in computer sciences)
- Ability to manage users and PC's using Active Directory required (experience)
- Proficient in Microsoft suite of applications (Windows 2008 and Windows 2012 server, Windows 7, Microsoft Office and Outlook) (experience)
- Ability to perform IT hardware and software diagnostics and repairs (Laptops, desk tops, mobile computing devices, peripherals, IP Phones, handheld scanners, etc.) (experience)
- Ability to configure, use and maintain CISCO IP Phones (experience)
- Ability to adapt and learn new technologies as needed (experience)
Responsibilities
- Provide on-site IT related Hardware support to assist in the installation, integration and maintenance of computing devices.
- Troubleshoot and repair hardware and/or software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 2/3)
- Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes)
- Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.)
- Define Lifecycle upgrade requirements and other IT project support needs involving IT Technicians/Technologists
- Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructions
- Manage installation of desktops, laptops, peripheral equipment and other IT related hardware
- Create image and defined deployment processes for managing work stations, portable computing devices and peripherals (aligning to Global standards with regional adjustments per regulations)
- Coordinate activities with third party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations / feedback, and so forth)
- Assist the business with defining tablet and mobile device solutions to meet operational / business needs (aligned with global IT)
- Define / audit standard tools and process for managing assets physically and electronically
- Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed
- Provide appropriate visibility of costs related to service requests and comply to approval requirements
- Manage assets including physical and electronic identification and control; assist in answering Help Desk Calls from Users on an as needed basis; Assist the business with tablet and mobile device support to meet operational / business needs
- Perform lifecycle upgrades and projects as directed
- Provide on-site IT related Hardware support to assist in the installation, integration and maintenance of computing devices.
- Troubleshoot and repair hardware and/or software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 2/3)
- Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes)
- Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.)
- Define Lifecycle upgrade requirements and other IT project support needs involving IT Technicians/Technologists
- Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructions
- Manage installation of desktops, laptops, peripheral equipment and other IT related hardware
- Create image and defined deployment processes for managing work stations, portable computing devices and peripherals (aligning to Global standards with regional adjustments per regulations)
- Coordinate activities with third party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations / feedback, and so forth)
- Assist the business with defining tablet and mobile device solutions to meet operational / business needs (aligned with global IT)
- Define / audit standard tools and process for managing assets physically and electronically
- Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed
- Provide appropriate visibility of costs related to service requests and comply to approval requirements
- Manage assets including physical and electronic identification and control; assist in answering Help Desk Calls from Users on an as needed basis; Assist the business with tablet and mobile device support to meet operational / business needs
- Perform lifecycle upgrades and projects as directed
Benefits
- general: Flexible working hours, remote working
- general: Employee Stock Purchase Programme
- general: Employee Assistance Programme
- general: ComprehensiveWellness programme including gym membership reimbursement, fresh fruit in theoffice, yoga lessons, subsidized massages, mindfulness sessions, educational events, charity activities and much more.
- general: Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.
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