Senior Engineer, Customer Quality Engineering
Entegris
Senior Engineer, Customer Quality Engineering
Job Description
Job Title:Senior Engineer, Customer Quality EngineeringJob Description:Job Description Customer Quality Engineer (Senior Engineer, L3) Position Summary We are seeking a highly motivated and experienced Customer Quality Engineer (Senior Engineer, L3) to support and enhance customer quality performance for our CMP Pad products. The successful candidate will serve as the primary customer quality interface, driving issue resolution, customer satisfaction, product quality improvement, and cross-functional collaboration throughout the product lifecycle. Key Responsibilities Act as the primary quality representative for customers using CMP Pad products. Manage customer quality issues and complaints, including problem investigation, root cause analysis, corrective actions, and effectiveness verification. Lead customer communications regarding product quality, reliability, and technical performance. Coordinate cross-functional teams (R&D, Manufacturing, Process Engineering, Supply Chain, and Sales) to resolve customer concerns in a timely manner. Drive continuous quality improvement initiatives based on customer feedback, field performance, and quality metrics. Support customer audits, quality reviews, and technical meetings. Review and analyze quality data, warranty claims, customer returns, and field performance trends to identify improvement opportunities. Prepare and present quality reports, corrective action reports (8D), and customer-facing quality documentation. Participate in new product introduction (NPI) activities to ensure quality requirements are effectively implemented and validated. Monitor customer quality KPIs and develop action plans to improve customer satisfaction. Ensure compliance with internal quality systems, industry standards, and customer-specific requirements. Qualifications Required Bachelor's degree in Engineering, Materials Science, Chemical Engineering, Mechanical Engineering, or a related technical field. 7+ years of experience in Quality Engineering, Customer Quality, Product Engineering, or related functions within the semiconductor industry. Experience handling customer quality issues and leading problem-solving activities. Strong knowledge of quality methodologies such as 8D, FMEA, SPC, MSA, CAPA, and Root Cause Analysis. Excellent analytical, communication, and interpersonal skills. Experience working with cross-functional and international teams. Ability to effectively manage multiple priorities in a fast-paced environment. Business-level English communication skills, both written and verbal. Preferred Experience with CMP (Chemical Mechanical Planarization) processes, CMP consumables, or semiconductor materials. Knowledge of wafer fabrication processes and semiconductor manufacturing environments. Experience supporting global semiconductor customers. Certification in quality-related disciplines (CQE, Six Sigma Green Belt/Black Belt, etc.). Familiarity with customer audit processes and quality management systems such as ISO 9001 and IATF 16949. Competencies Customer Focus Problem Solving & Critical Thinking Technical Leadership Effective Communication Data-Driven Decision Making Collaboration & Teamwork Continuous Improvement Mindset Location Suwon, South Korea Job Level Senior Engineer (L3) Function Customer Quality Engineering Customer Quality Engineer serves as the voice of the customer within the organization, ensuring that product quality, reliability, and customer satisfaction expectations are consistently achieved and continuously improved.
Locations
- South Korea, Gyeonggi-do, Suwon-si
Skills Required
- Quality Engineeringintermediate
- quality methodologies such as 8Dintermediate
- CMPintermediate
- wafer fabrication processesintermediate
- customer audit processesintermediate
Required Qualifications
- Bachelor's degree in Engineering, Materials Science, Chemical Engineering, Mechanical Engineering, or a related technical field. (degree in engineering)
- Bachelor's degree in Engineering, Materials Science, Chemical Engineering, Mechanical Engineering, or a related technical field. (degree in engineering)
- 7+ years of experience in Quality Engineering, Customer Quality, Product Engineering, or related functions within the semiconductor industry. (experience, 7 years)
- 7+ years of experience in Quality Engineering, Customer Quality, Product Engineering, or related functions within the semiconductor industry. (experience, 7 years)
- Experience handling customer quality issues and leading problem-solving activities. (experience)
- Experience handling customer quality issues and leading problem-solving activities. (experience)
- Strong knowledge of quality methodologies such as 8D, FMEA, SPC, MSA, CAPA, and Root Cause Analysis. (experience)
- Strong knowledge of quality methodologies such as 8D, FMEA, SPC, MSA, CAPA, and Root Cause Analysis. (experience)
- Excellent analytical, communication, and interpersonal skills. (experience)
- Excellent analytical, communication, and interpersonal skills. (experience)
- Experience working with cross-functional and international teams. (experience)
- Experience working with cross-functional and international teams. (experience)
- Ability to effectively manage multiple priorities in a fast-paced environment. (experience)
- Ability to effectively manage multiple priorities in a fast-paced environment. (experience)
- Business-level English communication skills, both written and verbal. (experience)
- Business-level English communication skills, both written and verbal. (experience)
Preferred Qualifications
- Experience with CMP (Chemical Mechanical Planarization) processes, CMP consumables, or semiconductor materials. (experience)
- Experience with CMP (Chemical Mechanical Planarization) processes, CMP consumables, or semiconductor materials. (experience)
- Knowledge of wafer fabrication processes and semiconductor manufacturing environments. (experience)
- Knowledge of wafer fabrication processes and semiconductor manufacturing environments. (experience)
- Experience supporting global semiconductor customers. (experience)
- Experience supporting global semiconductor customers. (experience)
- Certification in quality-related disciplines (CQE, Six Sigma Green Belt/Black Belt, etc.). (certification)
- Certification in quality-related disciplines (CQE, Six Sigma Green Belt/Black Belt, etc.). (certification)
- Familiarity with customer audit processes and quality management systems such as ISO 9001 and IATF 16949. (experience)
- Familiarity with customer audit processes and quality management systems such as ISO 9001 and IATF 16949. (experience)
Responsibilities
- Act as the primary quality representative for customers using CMP Pad products.
- Act as the primary quality representative for customers using CMP Pad products.
- Manage customer quality issues and complaints, including problem investigation, root cause analysis, corrective actions, and effectiveness verification.
- Manage customer quality issues and complaints, including problem investigation, root cause analysis, corrective actions, and effectiveness verification.
- Lead customer communications regarding product quality, reliability, and technical performance.
- Lead customer communications regarding product quality, reliability, and technical performance.
- Coordinate cross-functional teams (R&D, Manufacturing, Process Engineering, Supply Chain, and Sales) to resolve customer concerns in a timely manner.
- Coordinate cross-functional teams (R&D, Manufacturing, Process Engineering, Supply Chain, and Sales) to resolve customer concerns in a timely manner.
- Drive continuous quality improvement initiatives based on customer feedback, field performance, and quality metrics.
- Drive continuous quality improvement initiatives based on customer feedback, field performance, and quality metrics.
- Support customer audits, quality reviews, and technical meetings.
- Support customer audits, quality reviews, and technical meetings.
- Review and analyze quality data, warranty claims, customer returns, and field performance trends to identify improvement opportunities.
- Review and analyze quality data, warranty claims, customer returns, and field performance trends to identify improvement opportunities.
- Prepare and present quality reports, corrective action reports (8D), and customer-facing quality documentation.
- Prepare and present quality reports, corrective action reports (8D), and customer-facing quality documentation.
- Participate in new product introduction (NPI) activities to ensure quality requirements are effectively implemented and validated.
- Participate in new product introduction (NPI) activities to ensure quality requirements are effectively implemented and validated.
- Monitor customer quality KPIs and develop action plans to improve customer satisfaction.
- Monitor customer quality KPIs and develop action plans to improve customer satisfaction.
- Ensure compliance with internal quality systems, industry standards, and customer-specific requirements.
- Ensure compliance with internal quality systems, industry standards, and customer-specific requirements.
Tags & Categories
Answer 10 quick questions to check your fit for Senior Engineer, Customer Quality Engineering @ Entegris.
10 Questions
~2 Minutes
Instant Score