Job Description

Locations

• Malaysia, Penang, Bayan Lepas

Skills Required

• Collectionsintermediate
• Microsoft Excelintermediate
• aging managementintermediate

Required Qualifications

• Able to work following US business hours (preferred support for US time zones). (experience)
• Able to work following US business hours (preferred support for US time zones). (experience)
• Proven experience in Collections or Accounts Receivable, preferably supporting US customers. (experience)
• Proven experience in Collections or Accounts Receivable, preferably supporting US customers. (experience)
• Strong verbal and written communication skills. (experience)
• Strong verbal and written communication skills. (experience)
• Strong negotiation, problem-solving, and dispute resolution skills. (experience)
• Strong negotiation, problem-solving, and dispute resolution skills. (experience)
• Ability to work independently and meet deadlines. (experience)
• Ability to work independently and meet deadlines. (experience)
• Proficiency in Microsoft Excel and ERP systems is preferred. (experience)
• Proficiency in Microsoft Excel and ERP systems is preferred. (experience)
• Fluent in English. (experience)
• Fluent in English. (experience)
• Experience with aging management, cash application follow-up, and credit risk assessment is an advantage. (experience)
• Experience with aging management, cash application follow-up, and credit risk assessment is an advantage. (experience)

Responsibilities

• Proactively monitor and manage assigned customer accounts to ensure timely payment of outstanding invoices.
• Proactively monitor and manage assigned customer accounts to ensure timely payment of outstanding invoices.
• Serve as the primary point of contact for all collection-related inquiries and follow up on overdue payments via phone and email.
• Serve as the primary point of contact for all collection-related inquiries and follow up on overdue payments via phone and email.
• Maintain accurate records of collection activities, customer communications, and collection outcomes.
• Maintain accurate records of collection activities, customer communications, and collection outcomes.
• Investigate and resolve billing discrepancies, payment disputes, short payments, and unapplied cash with internal stakeholders.
• Investigate and resolve billing discrepancies, payment disputes, short payments, and unapplied cash with internal stakeholders.
• Prepare reports on collection activities, aging analysis, DSO, cash collections performance, and high-risk accounts.
• Prepare reports on collection activities, aging analysis, DSO, cash collections performance, and high-risk accounts.
• Perform customer account reconciliations and resolve outstanding issues promptly.
• Perform customer account reconciliations and resolve outstanding issues promptly.
• Identify delinquent or potentially high-risk accounts and escalate according to company policy.
• Identify delinquent or potentially high-risk accounts and escalate according to company policy.
• Ensure collection activities comply with applicable US regulations, company policies, and internal controls.
• Ensure collection activities comply with applicable US regulations, company policies, and internal controls.
• Establish and maintain positive customer relationships while achieving collection targets.
• Establish and maintain positive customer relationships while achieving collection targets.
• Participate in month-end activities, audits, process improvements, and ad hoc projects.
• Participate in month-end activities, audits, process improvements, and ad hoc projects.

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