Catering & Conference Services Manager
Four Seasons Hotels
Catering & Conference Services Manager
Job Description
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.About the role: The Catering & Conference Services Manager is responsible for generating and servicing catering and group business while ensuring the flawless execution of meetings, events, and special functions. This role manages client relationships throughout the event lifecycle, from prospecting and contracting through planning, execution, and post-event follow-up. This position is part of the Commercial team and reports to the Director of Catering. What you will do: Solicit and develop new catering and group business opportunities to achieve revenue goals Respond to client inquiries and convert leads into confirmed business Achieve monthly, quarterly, and annual sales and servicing objectives Manage all aspects of event planning and coordination from contract through execution Serve as the primary point of contact for clients throughout the planning process Coordinate event details including meeting setups, banquet functions, room blocks, amenities, billing, and special requests Conduct site inspections and presentations for prospective clients Collaborate with Culinary, Banquets, Stewarding, Front Office, and Guest Services teams to ensure seamless event execution Assist with banquet menu development and event pricing strategies Coordinate audiovisual requirements and vendor relationships as needed Maximize revenue through strategic upselling and enhancement opportunities Prepare and distribute banquet event orders and event-related communications Supervise event execution to ensure service, food quality, and guest satisfaction standards are achieved Coordinate group arrivals, departures, check-ins, and room deliveries Maintain accurate records, client correspondence, and follow-up systems Communicate VIP, high-profile, and security-sensitive events to resort leadership when appropriate Support annual catering and banquet revenue objectives What you bring: Bachelor's degree in Hospitality, Business, Marketing, or related field preferred 2–4 years of conference services, catering, event management, or related Food & Beverage experience preferred Excellent sales, negotiation, and relationship-building skills Strong organizational abilities with the ability to manage multiple priorities simultaneously Strong attention to detail and project management skills Excellent verbal and written communication skills Professional presentation and customer service orientation Ability to work effectively with clients, vendors, and cross-functional resort teams Strong analytical and problem-solving skills Proficiency in Microsoft Office and hospitality sales systems Ability to read, write, and communicate effectively in English What we offer: Competitive Salary & Wages Medical, Dental & Vision Insurance 401(k) Retirement Plan Complimentary Parking Paid Time Off and Holiday Pay Excellent Training and Development Opportunities Complimentary Accommodations at other Four Seasons Hotels and Resorts Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Schedule & Hours: Full-time schedule with flexibility to work evenings, weekends, and holidays as business needs require Availability to support meetings, events, and special functions as required Work Authorization: Candidates must have valid authorization to work in the United States at the time of application. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Locations
- Four Seasons Palm Beach
Skills Required
- Microsoft Officeintermediate
Required Qualifications
- Bachelor's degree in Hospitality, Business, Marketing, or related field preferred (degree in hospitality)
- Bachelor's degree in Hospitality, Business, Marketing, or related field preferred (degree in hospitality)
- 2–4 years of conference services, catering, event management, or related Food & Beverage experience preferred (experience, 4 years)
- 2–4 years of conference services, catering, event management, or related Food & Beverage experience preferred (experience, 4 years)
- Excellent sales, negotiation, and relationship-building skills (experience)
- Excellent sales, negotiation, and relationship-building skills (experience)
- Strong organizational abilities with the ability to manage multiple priorities simultaneously (experience)
- Strong organizational abilities with the ability to manage multiple priorities simultaneously (experience)
- Strong attention to detail and project management skills (experience)
- Strong attention to detail and project management skills (experience)
- Excellent verbal and written communication skills (experience)
- Excellent verbal and written communication skills (experience)
- Professional presentation and customer service orientation (experience)
- Professional presentation and customer service orientation (experience)
- Ability to work effectively with clients, vendors, and cross-functional resort teams (experience)
- Ability to work effectively with clients, vendors, and cross-functional resort teams (experience)
- Strong analytical and problem-solving skills (experience)
- Strong analytical and problem-solving skills (experience)
- Proficiency in Microsoft Office and hospitality sales systems (experience)
- Proficiency in Microsoft Office and hospitality sales systems (experience)
- Ability to read, write, and communicate effectively in English (experience)
- Ability to read, write, and communicate effectively in English (experience)
Responsibilities
- Solicit and develop new catering and group business opportunities to achieve revenue goals
- Solicit and develop new catering and group business opportunities to achieve revenue goals
- Respond to client inquiries and convert leads into confirmed business
- Respond to client inquiries and convert leads into confirmed business
- Achieve monthly, quarterly, and annual sales and servicing objectives
- Achieve monthly, quarterly, and annual sales and servicing objectives
- Manage all aspects of event planning and coordination from contract through execution
- Manage all aspects of event planning and coordination from contract through execution
- Serve as the primary point of contact for clients throughout the planning process
- Serve as the primary point of contact for clients throughout the planning process
- Coordinate event details including meeting setups, banquet functions, room blocks, amenities, billing, and special requests
- Coordinate event details including meeting setups, banquet functions, room blocks, amenities, billing, and special requests
- Conduct site inspections and presentations for prospective clients
- Conduct site inspections and presentations for prospective clients
- Collaborate with Culinary, Banquets, Stewarding, Front Office, and Guest Services teams to ensure seamless event execution
- Collaborate with Culinary, Banquets, Stewarding, Front Office, and Guest Services teams to ensure seamless event execution
- Assist with banquet menu development and event pricing strategies
- Assist with banquet menu development and event pricing strategies
- Coordinate audiovisual requirements and vendor relationships as needed
- Coordinate audiovisual requirements and vendor relationships as needed
- Maximize revenue through strategic upselling and enhancement opportunities
- Maximize revenue through strategic upselling and enhancement opportunities
- Prepare and distribute banquet event orders and event-related communications
- Prepare and distribute banquet event orders and event-related communications
- Supervise event execution to ensure service, food quality, and guest satisfaction standards are achieved
- Supervise event execution to ensure service, food quality, and guest satisfaction standards are achieved
- Coordinate group arrivals, departures, check-ins, and room deliveries
- Coordinate group arrivals, departures, check-ins, and room deliveries
- Maintain accurate records, client correspondence, and follow-up systems
- Maintain accurate records, client correspondence, and follow-up systems
- Communicate VIP, high-profile, and security-sensitive events to resort leadership when appropriate
- Communicate VIP, high-profile, and security-sensitive events to resort leadership when appropriate
- Support annual catering and banquet revenue objectives
- Support annual catering and banquet revenue objectives
Benefits
- general: Competitive Salary & Wages
- general: Competitive Salary & Wages
- general: Medical, Dental & Vision Insurance
- general: Medical, Dental & Vision Insurance
- general: 401(k) Retirement Plan
- general: 401(k) Retirement Plan
- general: Complimentary Parking
- general: Complimentary Parking
- general: Paid Time Off and Holiday Pay
- general: Paid Time Off and Holiday Pay
- general: Excellent Training and Development Opportunities
- general: Excellent Training and Development Opportunities
- general: Complimentary Accommodations at other Four Seasons Hotels and Resorts
- general: Complimentary Accommodations at other Four Seasons Hotels and Resorts
- general: Complimentary Dry Cleaning for Employee Uniforms
- general: Complimentary Dry Cleaning for Employee Uniforms
- general: Complimentary Employee Meals
- general: Complimentary Employee Meals
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