Front Desk Receptionist (Non-Management)
Four Seasons Hotels
Front Desk Receptionist (Non-Management)
Job Description
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Beachfront relaxation on north Africa’s Mediterranean coast. In the heart of Tunisia’s vibrant and exotic capital city, our modern Mediterranean oasis offers a calm, laid-back beachfront escape alongside this bustling business hub. Relax at our Spa and pools, stay connected with state-of-the-art business services, or take a step back in time – more than 3,000 years of ancient civilization are at your fingertips.About the role: Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.What You will do Efficiently welcome and check in guests while delivering a warm and professional first impression. Verify reservations, confirm room preferences and rates, issue room keys, arrange luggage delivery, and ensure all guest requirements are met upon arrival.Manage the check-out process by reviewing guest accounts, posting any outstanding charges, preparing accurate invoices, processing cash and credit card payments, collecting room keys, and ensuring guest satisfaction before departure.Maintain and balance the assigned cash bank, process financial transactions including cash payments, check cashing, and foreign currency exchanges, and accurately reconcile all transactions and reports at the end of each shift.Provide exceptional customer service by responding promptly to guest inquiries, requests, and concerns. Handle complaints professionally, accommodate special requests whenever possible, provide information about hotel services and local attractions, and ensure a positive guest experience throughout the stay.Operate hotel property management and reservation systems to manage guest records, room assignments, room blocking, and daily reports. Support reservation activities, process booking modifications and cancellations, answer telephone calls, direct inquiries appropriately, and collaborate effectively with colleagues while complying with hotel policies and standards.What You bring One + years experience working within a luxury hotel or similar environment is considered an asset Excellent interpersonal skills and communication skills Cross cultural sensitivity, and customer service orientation Guest centricity and understanding the importance of guest’s preferences.Good level of english and frensh What we offerCompetitive Salary, wages, and a comprehensive benefits packageExcellent Training and Development opportunities Employee Discount for stays at any Four Seasons worldwideComplimentary Dry Cleaning for Employee UniformsComplimentary Employee MealsSchedule & Hours:Full Time
Locations
- Four Seasons Tunis
Required Qualifications
- One + years experience working within a luxury hotel or similar environment is considered an asset (experience)
- Excellent interpersonal skills and communication skills (experience)
- Cross cultural sensitivity, and customer service orientation (experience)
- Guest centricity and understanding the importance of guest’s preferences. (experience)
- Good level of english and frensh (experience)
- One + years experience working within a luxury hotel or similar environment is considered an asset (experience)
- Excellent interpersonal skills and communication skills (experience)
- Cross cultural sensitivity, and customer service orientation (experience)
- Guest centricity and understanding the importance of guest’s preferences. (experience)
- Good level of english and frensh (experience)
Responsibilities
- Efficiently welcome and check in guests while delivering a warm and professional first impression. Verify reservations, confirm room preferences and rates, issue room keys, arrange luggage delivery, and ensure all guest requirements are met upon arrival.
- Manage the check-out process by reviewing guest accounts, posting any outstanding charges, preparing accurate invoices, processing cash and credit card payments, collecting room keys, and ensuring guest satisfaction before departure.
- Maintain and balance the assigned cash bank, process financial transactions including cash payments, check cashing, and foreign currency exchanges, and accurately reconcile all transactions and reports at the end of each shift.
- Provide exceptional customer service by responding promptly to guest inquiries, requests, and concerns. Handle complaints professionally, accommodate special requests whenever possible, provide information about hotel services and local attractions, and ensure a positive guest experience throughout the stay.
- Efficiently welcome and check in guests while delivering a warm and professional first impression. Verify reservations, confirm room preferences and rates, issue room keys, arrange luggage delivery, and ensure all guest requirements are met upon arrival.
- Manage the check-out process by reviewing guest accounts, posting any outstanding charges, preparing accurate invoices, processing cash and credit card payments, collecting room keys, and ensuring guest satisfaction before departure.
- Maintain and balance the assigned cash bank, process financial transactions including cash payments, check cashing, and foreign currency exchanges, and accurately reconcile all transactions and reports at the end of each shift.
- Provide exceptional customer service by responding promptly to guest inquiries, requests, and concerns. Handle complaints professionally, accommodate special requests whenever possible, provide information about hotel services and local attractions, and ensure a positive guest experience throughout the stay.
- Operate hotel property management and reservation systems to manage guest records, room assignments, room blocking, and daily reports. Support reservation activities, process booking modifications and cancellations, answer telephone calls, direct inquiries appropriately, and collaborate effectively with colleagues while complying with hotel policies and standards.
- Operate hotel property management and reservation systems to manage guest records, room assignments, room blocking, and daily reports. Support reservation activities, process booking modifications and cancellations, answer telephone calls, direct inquiries appropriately, and collaborate effectively with colleagues while complying with hotel policies and standards.
Benefits
- general: Competitive Salary, wages, and a comprehensive benefits package
- general: Excellent Training and Development opportunities
- general: Employee Discount for stays at any Four Seasons worldwide
- general: Complimentary Dry Cleaning for Employee Uniforms
- general: Complimentary Employee Meals
- general: Competitive Salary, wages, and a comprehensive benefits package
- general: Excellent Training and Development opportunities
- general: Employee Discount for stays at any Four Seasons worldwide
- general: Complimentary Dry Cleaning for Employee Uniforms
- general: Complimentary Employee Meals
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