About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.About the roleNestled in the beautiful Hampshire countryside, Four Seasons Hotel Hampshire offers world‑class hospitality in a stunning setting. Every moment of a guest’s stay matters, and our dedicated Guest Experience team plays a vital role in ensuring seamless, personalised and memorable experiences from start to finish.We are now seeking a committed and detail‑driven Guest Experience Coordinator to join our Leisure Reservations and PBX Team. This role is essential to maintaining exceptional service quality, supporting guests with warmth and professionalism, and upholding the highest standards of communication and care.As a Guest Experience Coordinator, you will be a central point of contact for guest enquiries, requests, and reservations. You will bring excellent communication skills, a passion for service, and the ability to multitask and prioritise effectively in a fast‑paced environment.What you will doAssist guests with reservation enquiries, room requests, and general informationHandle both telephone and written communication with accuracy, warmth and professionalismLiaise closely with hotel departments to ensure seamless coordination of guest needsSupport the PBX operation by managing calls promptly and efficientlyAnticipate guest expectations, providing personalised suggestions and solutionsMaintain detailed records of guest preferences and special requirementsUphold Four Seasons standards of luxury, care and service excellenceEnsure all correspondence and booking details are accurate and meticulously organisedWhat you bringPrevious experience in hospitality, guest services, or reservations preferredExceptional attention to detail and strong organisational skillsExcellent written and verbal communication abilitiesA hospitable nature and genuine passion for delivering outstanding serviceAbility to multitask, prioritise and remain calm under pressureProfessional, positive, and collaborative attitudeFlexible availability, including weekends and holidaysWhat we offerExcellent Training & Career development opportunitiesFour Seasons employee travel programmeBe the guest experience at the hotelBUPA Dental Health CareFree meals in our staff restaurant while on duty including fruits, coffee/tea available throughout the dayShuttle bus service from the hotel between Fleet & Church CrookhamOpportunities to build a successful career with global potentialFree uniform dry cleaning availableAnnual themed employee party and many social, charitable & sporting events throughout the yearAccess to Wagestream – salary advance benefitEmployee recognition programmes