Host/Hostess
Four Seasons Hotels
Host/Hostess
Job Description
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Your West Coast home away from home. Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play. Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, it offers miles of uncrowded beaches and some of the best golf courses in North America. Allow our pre-arrival Concierge to stock your villa’s kitchen fully, sign up for group classes in our open-air Yoga Pavilion and stay as long as you’d like.About the role As the welcoming face of Seasons Restaurant, the Host/Hostess creates the first connection with our guests, transforming arrivals into moments of genuine hospitality and lasting impressions. What you will do: Welcome guests and provide exceptional service during their dining experience in collaboration with a team of servers.Manage the host stand, make/review reservations, and make recommendations as to the setup of the table sections.Ensure cleanliness of each section of the restaurant and make the necessary improvements as well as checking each table prior to opening to ensure its proper set.Develop a complete working knowledge of the menus, menu ingredients and restaurant information.Take drink orders, prepare cold and hot beverages, and serve them in a timely fashion.Maintain accurate cash handling, process transactions through the POS and count back change to customers.Conduct all opening procedures including setting up the complimentary coffee and food displays.Provide information and assistance to Residence Club guests as requested, giving them an orientation of the facilities.Be familiar with all Residence Club services and hours of operation.Ensure safety procedures are followed when using the food and beverage equipment and notify Security of any accident or injury.Stock, re-stock, and organize the retail items in the coffee shop needed.Handle, store and utilize all chemicals properly and safely.Handle any guest inconvenience or complaint swiftly and inform management of the situation and how it was resolved. What you bring:Reading, writing and oral proficiency in the English languageAbility to operate computer equipment and other food & beverage computer systemsStrong communication skillPrevious restaurant experience preferredSan Diego County Food Handlers card (not required upon hire) and Responsible Beverage Service certification What we offer: Hourly Rate: $19.75401(k) Retirement Savings PlanExcellent training and development opportunitiesExclusive discount and travel programs with Four Seasons Hotels and ResortsComplimentary dry cleaning for employee uniformsComplimentary employee mealsSchedule & Hours:Full TimeEarly morning, days, evenings, including weekends and holidaysFour Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Locations
- Four Seasons Residence Club Aviara
Skills Required
- English languageintermediate
Required Qualifications
- Reading, writing and oral proficiency in the English language (experience)
- Ability to operate computer equipment and other food & beverage computer systems (experience)
- Strong communication skill (experience)
- Previous restaurant experience preferred (experience)
- San Diego County Food Handlers card (not required upon hire) and Responsible Beverage Service certification (certification)
- Reading, writing and oral proficiency in the English language (experience)
- Ability to operate computer equipment and other food & beverage computer systems (experience)
- Strong communication skill (experience)
Preferred Qualifications
- San Diego County Food Handlers card (not required upon hire) and Responsible Beverage Service certification (certification)
Responsibilities
- Welcome guests and provide exceptional service during their dining experience in collaboration with a team of servers.
- Manage the host stand, make/review reservations, and make recommendations as to the setup of the table sections.
- Ensure cleanliness of each section of the restaurant and make the necessary improvements as well as checking each table prior to opening to ensure its proper set.
- Develop a complete working knowledge of the menus, menu ingredients and restaurant information.
- Take drink orders, prepare cold and hot beverages, and serve them in a timely fashion.
- Maintain accurate cash handling, process transactions through the POS and count back change to customers.
- Conduct all opening procedures including setting up the complimentary coffee and food displays.
- Provide information and assistance to Residence Club guests as requested, giving them an orientation of the facilities.
- Be familiar with all Residence Club services and hours of operation.
- Ensure safety procedures are followed when using the food and beverage equipment and notify Security of any accident or injury.
- Stock, re-stock, and organize the retail items in the coffee shop needed.
- Handle, store and utilize all chemicals properly and safely.
- Handle any guest inconvenience or complaint swiftly and inform management of the situation and how it was resolved.
- Welcome guests and provide exceptional service during their dining experience in collaboration with a team of servers.
- Manage the host stand, make/review reservations, and make recommendations as to the setup of the table sections.
- Ensure cleanliness of each section of the restaurant and make the necessary improvements as well as checking each table prior to opening to ensure its proper set.
- Develop a complete working knowledge of the menus, menu ingredients and restaurant information.
- Take drink orders, prepare cold and hot beverages, and serve them in a timely fashion.
- Maintain accurate cash handling, process transactions through the POS and count back change to customers.
- Conduct all opening procedures including setting up the complimentary coffee and food displays.
- Provide information and assistance to Residence Club guests as requested, giving them an orientation of the facilities.
- Be familiar with all Residence Club services and hours of operation.
- Ensure safety procedures are followed when using the food and beverage equipment and notify Security of any accident or injury.
- Stock, re-stock, and organize the retail items in the coffee shop needed.
- Handle, store and utilize all chemicals properly and safely.
- Handle any guest inconvenience or complaint swiftly and inform management of the situation and how it was resolved.
Benefits
- general: Hourly Rate: $19.75
- general: 401(k) Retirement Savings Plan
- general: Excellent training and development opportunities
- general: Exclusive discount and travel programs with Four Seasons Hotels and Resorts
- general: Complimentary dry cleaning for employee uniforms
- general: Complimentary employee meals
- general: Hourly Rate: $19.75
- general: 401(k) Retirement Savings Plan
- general: Excellent training and development opportunities
- general: Exclusive discount and travel programs with Four Seasons Hotels and Resorts
- general: Complimentary dry cleaning for employee uniforms
- general: Complimentary employee meals
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