Housekeeping Supervisor
Four Seasons Hotels
Housekeeping Supervisor
Job Description
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.About the role We’re seeking a detail-oriented and passionate Housekeeping Supervisor to join our Housekeeping team. This is an exciting opportunity for an individual who takes pride in delivering exceptional standards and creating memorable guest experiences through cleanliness, presentation, and attention to detail. As Housekeeping Supervisor, you will support the Housekeeping Management team in the day-to-day operation of the department, ensuring guest rooms and public areas are maintained to the highest standards. You will lead by example, motivate team members, and help create a positive and productive working environment.What you will doSupervise and support the housekeeping team to ensure rooms and public areas consistently meet brand standardsInspect guest rooms, suites, and public areas to ensure cleanliness, presentation, and attention to detailAllocate daily assignments and ensure tasks are completed efficiently and to a high standardProvide coaching, guidance, and training to housekeeping team membersSupport the onboarding and development of new team membersMonitor linen, guest supplies, and housekeeping inventories, reporting requirements where necessaryRespond promptly and professionally to guest requests and housekeeping-related concernsEnsure compliance with health & safety procedures and safe working practicesReport maintenance issues and coordinate with relevant departments to ensure timely resolutionAssist the Housekeeping Management team with departmental administration and daily operational planningWhat You'll BringPrevious experience in housekeeping within a hotel, resort, or hospitality environmentSupervisory experience is preferred, although strong housekeeping professionals looking to progress will also be consideredA passion for delivering exceptional guest experiences through outstanding cleanliness and presentationStrong attention to detail and commitment to maintaining high standardsExcellent organisational and time management skillsConfident leadership skills with the ability to motivate and support a teamStrong communication and interpersonal skillsAbility to work efficiently in a fast-paced environment and manage competing prioritiesA positive, proactive, and hands-on approach to workFlexibility to work weekends, holidays, and varying shifts as requiredBenefitsFree Shuttle Bus transport from local towns/stations to the hotel (Fleet, Church Crookham and Elvetham Heath)Excellent Training and Career Development opportunitiesBUPA Dental Health CareEmployee travel programme28 days holiday per annum including bank holidays (increasing based on length of service)Group Personal Pension Plan upon completion of three months’ serviceOpportunities to build a successful career with global potentialAccess to Wagestream – a salary advance benefitWeCare Employee Wellbeing PlatformUniform and free meals on duty
Locations
- Four Seasons Hampshire
Skills Required
- housekeeping within a hotelintermediate
Required Qualifications
- Previous experience in housekeeping within a hotel, resort, or hospitality environment (experience)
- Supervisory experience is preferred, although strong housekeeping professionals looking to progress will also be considered (experience)
- A passion for delivering exceptional guest experiences through outstanding cleanliness and presentation (experience)
- Strong attention to detail and commitment to maintaining high standards (experience)
- Excellent organisational and time management skills (experience)
- Confident leadership skills with the ability to motivate and support a team (experience)
- Strong communication and interpersonal skills (experience)
- Ability to work efficiently in a fast-paced environment and manage competing priorities (experience)
- A positive, proactive, and hands-on approach to work (experience)
- Flexibility to work weekends, holidays, and varying shifts as required (experience)
- Previous experience in housekeeping within a hotel, resort, or hospitality environment (experience)
- Supervisory experience is preferred, although strong housekeeping professionals looking to progress will also be considered (experience)
- A passion for delivering exceptional guest experiences through outstanding cleanliness and presentation (experience)
- Strong attention to detail and commitment to maintaining high standards (experience)
- Excellent organisational and time management skills (experience)
- Confident leadership skills with the ability to motivate and support a team (experience)
- Strong communication and interpersonal skills (experience)
- Ability to work efficiently in a fast-paced environment and manage competing priorities (experience)
- A positive, proactive, and hands-on approach to work (experience)
- Flexibility to work weekends, holidays, and varying shifts as required (experience)
Responsibilities
- Supervise and support the housekeeping team to ensure rooms and public areas consistently meet brand standards
- Inspect guest rooms, suites, and public areas to ensure cleanliness, presentation, and attention to detail
- Allocate daily assignments and ensure tasks are completed efficiently and to a high standard
- Provide coaching, guidance, and training to housekeeping team members
- Support the onboarding and development of new team members
- Monitor linen, guest supplies, and housekeeping inventories, reporting requirements where necessary
- Respond promptly and professionally to guest requests and housekeeping-related concerns
- Ensure compliance with health & safety procedures and safe working practices
- Report maintenance issues and coordinate with relevant departments to ensure timely resolution
- Assist the Housekeeping Management team with departmental administration and daily operational planning
- Supervise and support the housekeeping team to ensure rooms and public areas consistently meet brand standards
- Inspect guest rooms, suites, and public areas to ensure cleanliness, presentation, and attention to detail
- Allocate daily assignments and ensure tasks are completed efficiently and to a high standard
- Provide coaching, guidance, and training to housekeeping team members
- Support the onboarding and development of new team members
- Monitor linen, guest supplies, and housekeeping inventories, reporting requirements where necessary
- Respond promptly and professionally to guest requests and housekeeping-related concerns
- Ensure compliance with health & safety procedures and safe working practices
- Report maintenance issues and coordinate with relevant departments to ensure timely resolution
- Assist the Housekeeping Management team with departmental administration and daily operational planning
Benefits
- general: Free Shuttle Bus transport from local towns/stations to the hotel (Fleet, Church Crookham and Elvetham Heath)
- general: Excellent Training and Career Development opportunities
- general: BUPA Dental Health Care
- general: Employee travel programme
- general: 28 days holiday per annum including bank holidays (increasing based on length of service)
- general: Group Personal Pension Plan upon completion of three months’ service
- general: Opportunities to build a successful career with global potential
- general: Access to Wagestream – a salary advance benefit
- general: WeCare Employee Wellbeing Platform
- general: Uniform and free meals on duty
- general: Free Shuttle Bus transport from local towns/stations to the hotel (Fleet, Church Crookham and Elvetham Heath)
- general: Excellent Training and Career Development opportunities
- general: BUPA Dental Health Care
- general: Employee travel programme
- general: 28 days holiday per annum including bank holidays (increasing based on length of service)
- general: Group Personal Pension Plan upon completion of three months’ service
- general: Opportunities to build a successful career with global potential
- general: WeCare Employee Wellbeing Platform
- general: Uniform and free meals on duty
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