Job Description

Locations

• Four Seasons Nashville

Skills Required

• Food & Beverage supervisoryintermediate
• foodintermediate

Required Qualifications

• College degree in Hospitality, Restaurant Management, or a related field preferred; equivalent experience will be considered. (experience)
• Two to three years of leadership experience in a Food & Beverage supervisory or assistant management role. (experience)
• Strong knowledge of food and beverage operations, service standards, labor and cost controls, inventory management, and financial accountability. (experience)
• Proficiency in food and beverage technology systems and general computer applications. (experience)
• Excellent leadership, communication, interpersonal, organizational, and problem-solving skills. (experience)
• Ability to read, write, and communicate effectively in English. (experience)
• Prior experience within a luxury hotel environment or mixed-use residential hotel preferred. (experience)
• College degree in Hospitality, Restaurant Management, or a related field preferred; equivalent experience will be considered. (experience)
• Two to three years of leadership experience in a Food & Beverage supervisory or assistant management role. (experience)
• Strong knowledge of food and beverage operations, service standards, labor and cost controls, inventory management, and financial accountability. (experience)
• Proficiency in food and beverage technology systems and general computer applications. (experience)
• Excellent leadership, communication, interpersonal, organizational, and problem-solving skills. (experience)
• Ability to read, write, and communicate effectively in English. (experience)
• Prior experience within a luxury hotel environment or mixed-use residential hotel preferred. (experience)

Responsibilities

• Lead, train, coach, motivate, and develop employees within the Room Service Department to ensure exceptional service and adherence to Four Seasons standards.
• Oversee the daily operation of the Room Service Department, ensuring efficient and seamless service delivery.
• Maintain a visible presence within the operation to enhance guest satisfaction and promptly resolve guest concerns, requests, and service recovery situations.
• Ensure comprehensive knowledge and quality standards of all menu items, ingredients, preparation methods, wine, and spirits offerings.
• Partner closely with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef, and culinary leadership to develop menus, amenities, and service offerings.
• Monitor and control labor costs, operating expenses, purchasing, scheduling, inventory, and cash management to achieve financial goals.
• Conduct regular inspections of facilities and equipment, making recommendations for maintenance and operational improvements.
• Participate in operational meetings to support effective communication and collaboration across departments.
• Ensure compliance with company policies, health and safety standards, and established operating procedures.
• Foster a positive and professional work environment that reflects the Four Seasons culture and values.
• Lead, train, coach, motivate, and develop employees within the Room Service Department to ensure exceptional service and adherence to Four Seasons standards.
• Oversee the daily operation of the Room Service Department, ensuring efficient and seamless service delivery.
• Maintain a visible presence within the operation to enhance guest satisfaction and promptly resolve guest concerns, requests, and service recovery situations.
• Ensure comprehensive knowledge and quality standards of all menu items, ingredients, preparation methods, wine, and spirits offerings.
• Partner closely with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef, and culinary leadership to develop menus, amenities, and service offerings.
• Monitor and control labor costs, operating expenses, purchasing, scheduling, inventory, and cash management to achieve financial goals.
• Conduct regular inspections of facilities and equipment, making recommendations for maintenance and operational improvements.
• Participate in operational meetings to support effective communication and collaboration across departments.
• Ensure compliance with company policies, health and safety standards, and established operating procedures.
• Foster a positive and professional work environment that reflects the Four Seasons culture and values.

Benefits

• general: Competitive salary, wages, and a comprehensive benefits package.
• general: Excellent training and development opportunities.
• general: Employee discount for stays at Four Seasons Hotels & Resorts worldwide.
• general: Complimentary dry cleaning and care for employee uniforms.
• general: Complimentary employee meals.
• general: Medical, Dental, Vision, Employee Assistance Program, and 401(k) Retirement Plan.
• general: Vacation, Holiday, and Sick Pay.
• general: Disability Coverage and Life Insurance.
• general: Inclusive and diverse employee engagement events throughout the year.
• general: Exclusive travel programs and employee discounts.
• general: Competitive salary, wages, and a comprehensive benefits package.
• general: Excellent training and development opportunities.
• general: Employee discount for stays at Four Seasons Hotels & Resorts worldwide.
• general: Complimentary dry cleaning and care for employee uniforms.
• general: Complimentary employee meals.
• general: Medical, Dental, Vision, Employee Assistance Program, and 401(k) Retirement Plan.
• general: Vacation, Holiday, and Sick Pay.
• general: Disability Coverage and Life Insurance.
• general: Inclusive and diverse employee engagement events throughout the year.
• general: Exclusive travel programs and employee discounts.
• general: Schedule & Hours
• general: Full-time position
• general: Must be available to work a flexible schedule, including days, evenings, weekends, holidays, and occasional early mornings, based on business needs and operational requirements.

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