About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.In Room Dining Coordinator12 Month Fixed Term Contract (Maternity Cover)Four Seasons Hotel London at Park LaneAt Four Seasons, in room dining is a key part of the guest experience, combining exceptional food, personalised service, and attention to detail in the comfort of our guests' rooms and suites.Four Seasons Hotel London at Park Lane is seeking an In Room Dining Coordinator to join our Food and Beverage team on a 12 month fixed term contract covering maternity leave.The roleAs In Room Dining Coordinator, you will play a central role in the smooth operation of In Room Dining, acting as the main point of contact for guest orders, requests, and enquiries.You will be responsible for coordinating orders, supporting communication between the kitchen and service teams, and ensuring every guest receives the thoughtful, seamless service for which Four Seasons is known.This role is ideal for someone who enjoys organisation, communication, and delivering exceptional guest experiences in a fast paced luxury hospitality environment.What you will doReceive and process In Room Dining orders via telephone and digital platforms with accuracy and professionalismProvide guests with knowledgeable recommendations on menus, beverages, and daily specialsCoordinate orders with the kitchen and service teams to ensure timely and accurate deliveryManage guest requests and special requirements with care and attention to detailHandle guest enquiries professionally and support service recovery where requiredMaintain accurate order records and billing proceduresCommunicate effectively with operational departments to ensure a seamless guest experienceUphold Four Seasons service standards and contribute to high levels of guest satisfactionWhat we are looking forPrevious experience within Food and Beverage, In Room Dining, Reservations, or a guest service roleExcellent communication skills and a confident telephone mannerStrong organisational skills and attention to detailAbility to manage multiple priorities in a fast paced environmentProfessional and guest focused approachConfidence using hotel systems and technologyStrong teamwork and relationship building skillsGood spoken and written EnglishRight to Work in the UKWhat to expect12 month fixed term contract covering maternity leaveFull time position based on a 40 hour working weekFive shifts per week across a rotating scheduleFlexibility required across mornings, evenings, weekends, and public holidaysWhat we offerAt Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand.£35,500 annual package inclusive of base salary and Food and Beverage service chargeStructured 40 hour working weekExcellent training and clearly defined career development pathwaysStrong internal progression opportunities across London and the global Four Seasons portfolioHoliday entitlement increasing with service up to 33 daysCompany Sick Pay, increasing with serviceLife insurance while on dutyUp to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties50% discount across UK Four Seasons food and beverage outlets from day one for up to four guestsComplimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the dayAccess to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep supportBupa Dental Cover or Bupa Cash PlanEnhanced maternity and paternity payUniform with complimentary professional dry cleaning from day oneSeason Ticket Loan and Cycle to Work scheme availableAccess to Stream for greater pay flexibility and discountsEmployee recognition programmes including monthly awards and eventsAnnual themed team events plus regular social, charitable, and sporting activitiesJoin our In Room Dining teamIf you are passionate about hospitality, enjoy creating memorable guest experiences, and would like to join one of London's leading luxury hotels, we would love to hear from you.We look forward to receiving your application.