About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Manager, Digital Residential Operations (6 Month Contract)The Manager, Residential Digital Operations is responsible for leading and advancing operational and technology initiatives related to the Residential Employee Experience. The role focuses on improving efficiencies, implementing processes and procedures, and supporting operational capability through technology.What You'll Be Doing:Employee Experience & Digital OperationsLead the execution of strategic digital initiatives that enhance residential employee experience and operational efficiency across all residential product lines (Private Residences, Standalone Residences, Rentals, Residence Clubs)Coordinate cross-functional projects with Resident Experience, Residential Operations, Property Management, Technology Innovation & Data, Hotel Operations, and other partnersPartner with Directors of Residences and hotel teams to implement corporate initiatives locallyGain alignment and business requirements to achieve defined outcomes across multiple cross-functional projects and initiativesSupport the development of Residential Employee best practices, tools, and plans for the current and future needs of the propertiesLead the implementation of all corporate digital residential initiatives (including User Acceptance Testing, and training / support strategy) into the properties working very closely with Directors of Residences, Hotel Operations, General Managers etc.Golden HOME Product OwnerOverall product ownership on running and evolving the platform in collaboration with TID and external vendorsManage the Home HelpDesk, including oversight of the contracted support employee(s) and resolution of support ticketsResponsible for testing, deployment, and communication of new features to properties and corporate stakeholdersCollaborate with Residential Operations, Property Management, and Training Leads to help properties adopt platform updatesMaintain and track the feature/issue backlog and help organize roadmap priorities including gathering insight and business requirements necessary Work with other corporate project teams to facilitate communications on updates, upgrades and outagesOverall responsibility to support the ongoing digital operations of Golden HOME ensuring stability and adequate processes and functions are in placeWorking collaboratively with the Residential Digital product owner on organizing and prioritizing requirements, testing and deployment of new Resident Experience functionalitiesOtherEnsure residential technology solutions are practical, user-friendly, and effective for employees and residentsContinuously maintain, manage, and review the related residential technology processes and procedures to ensure they effectively meet the business needs, requirements and functionalityResponsible for communicating updates and changes to relevant policies and procedures to operational business leads and stakeholders globally, including leading training efforts and managing contracted employee(s) who support the training deliveryPrimary contact for key on-property residential roles including but not limited to residential leaders and residential technology property champions What You Bring:3-5 years’ experience in operations and project coordination and implementation, preferably in luxury, residential, or hospitality settings.College or University degree.Experience working in an Agile environment as a Product Owner or equivalent role, including managing backlogs, prioritizing requirements, and collaborating with cross-functional teams to deliver iterative improvements.Experience with implementation of corporate systems, preferably in a global capacityExperience with front / back-office systems (ex. Property Management System, Point of Sale, ERP, HR Systems etc) Strong with business process management design and implementationExcellent analytical skills and ability to demonstrate key insights translated to fact-based decision-makingAble to provide structured insights to management about what the data/analyses are saying and any tactical implicationsExperience or knowledge of Back Office and Front Office SoftwareExperience or knowledge of Hotel and Residential operationsGood knowledge of specific hospitality industry applicationsExpert in Microsoft Office Software (Word, Excel, PowerPoint)Capable of learning new computer applicationsKey Skills/Who You Are:Planning & OrganizingPrioritizes tasks to be achieved and determines necessary resources to achieve short term activities for self and othersAdjusts work-schedules to accommodate new or changing requirements within established deadlinesDistinguishes the important from the urgent to meet objectivesManages own and others time efficiently, effectively communicates and delegates tasks deploying resources in an efficient mannerRecognizes when sticking to the plan is necessary and when it needs to be adapted to accommodate changing situationsDelivering ResultsFocused on execution, persistence, and follow-through to ensure successful delivery of resultsTackles unforeseen problems and challenges with energy and persistenceDemonstrate keen attention to detailAbility to work independently, take initiative and use good judgementAbility to work well under pressure and manage multiple tasks under time constraints Willing to work a flexible schedule to complete all major responsibilities and tasksCommunicationModifies communication style and approach to meet the needs of the situation and audienceDelivers complex messages clearly and with sensitivity to others needs, cultures, background and knowledgePresents in a professional, polished and succinct mannerCreates clear and concise written information using appropriate content, format and structureInfluencingUses positive language, builds rapport to establish credibility and emphasizes benefits which will appeal to theindividual/audienceAble to use a range of different influencing styles and tactics to achieve required outcomesDiscernment/Judgement Considers the long-term as well as immediate short-term outcomes and actionsAppropriately balances needs, desires, local realities with cost, available resources and constraintsRecognizes when to escalate appropriate or specific situations to the next higher level of expertiseThink GloballySeeks to understand the different politics, business practices, and cultural contexts considers whether there are obstacles to overcome to achieve stated business outcomes in a specific countryLooks at best practices from others to determine if there is alignment with desired outcomes according to procedures and policies and organization’s brand strategyAnnual Base Salary Range: $105,000 – $120,000 CADThis role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.