Membership and Food & Beverage Reservations Manager / Assistant Membership and Food & Beverage Reservations Manager
Four Seasons Hotels
Membership and Food & Beverage Reservations Manager / Assistant Membership and Food & Beverage Reservations Manager
Job Description
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.About the role: Membership and Food & Beverage Reservations Manager or Assistant Membership and Food & Beverage Reservations Manager is responsible for the overall management of Membership and F&B reservation Department, understanding and applying the principles of F&B reservation occupancy and rate to achieve maximum revenue. This role is part of the Food & Beverage Service department, reporting into the assistant Director of Food and Beverage. What you will do: Prepare with the F&B Sales team, a yearly marketing plan which is in line with the Food and Beverage annual marketing plan. Works closely with other outlet managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Ensures that F&B - Sales associates work in a supportive and flexible manner with other Food and Beverage departments. Ensure that the F&B Sales operations are aligned with the respective Hotel Strategy, and that the Hotel regulations have been appropriately implemented. Assists in the recruitment and selection of F&B - Sales associates. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees. Ensures that all associates deliver the Four Seasons brand promise and always provide outstanding guest service. Maximizes associate's productivity throughout the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. Focus attention on improving productivity levels and the need to prudently manage utility and payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment. Be knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. What you bring: A minimum of five years of administrative experience, preferably in a hospitality or restaurant related field or other equivalent experience is required. Mandarin speaking is required. Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working. Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job. Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software. Good knowledge of Word, Excel and PowerPoint Has a working knowledge of Four Seasons cultural and core standards, policies, and standard operating procedures Has a solid knowledge and understanding of F&B Operations, food & beverage service, cost control, labor control, maintenance, merchandising, and accounting Has good business acumen, a strong work ethic and people-management and facilitation skills Has strong leadership and interpersonal skills, is able to prioritize and adapt to the changing needs of the operation Is proactive, hands on and able to operate autonomously Requires reading, writing and oral proficiency in the English and Chinese language Has a positive attitude with a generous and uplifting team approach Has the ability to anticipate and prioritize the needs of the guest proactively Flexible with his/her schedule with the ability to work all shifts, weekends and holidays What we offer: Competitive Salary, wages and benefits Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Employee service awards Employee activities Schedule & Hours: This is a full-time position The working hours will primarily be early mornings and days, during weekdays and weekends. /VE
Locations
- Four Seasons Hangzhou
Skills Required
- Food & Beverage aspect of Four Seasons servicesintermediate
- hotelintermediate
- Wordintermediate
- Four Seasons culturalintermediate
- Englishintermediate
Required Qualifications
- A minimum of five years of administrative experience, preferably in a hospitality or restaurant related field or other equivalent experience is required. (experience)
- A minimum of five years of administrative experience, preferably in a hospitality or restaurant related field or other equivalent experience is required. (experience)
- Mandarin speaking is required. (experience)
- Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working. (experience)
- Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working. (experience)
- Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job. (experience)
- Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job. (experience)
- Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software. (experience)
- Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software. (experience)
- Good knowledge of Word, Excel and PowerPoint (experience)
- Good knowledge of Word, Excel and PowerPoint (experience)
- Has a working knowledge of Four Seasons cultural and core standards, policies, and standard operating procedures (experience)
- Has a working knowledge of Four Seasons cultural and core standards, policies, and standard operating procedures (experience)
- Has a solid knowledge and understanding of F&B Operations, food & beverage service, cost control, labor control, maintenance, merchandising, and accounting (experience)
- Has a solid knowledge and understanding of F&B Operations, food & beverage service, cost control, labor control, maintenance, merchandising, and accounting (experience)
- Has good business acumen, a strong work ethic and people-management and facilitation skills (experience)
- Has good business acumen, a strong work ethic and people-management and facilitation skills (experience)
- Has strong leadership and interpersonal skills, is able to prioritize and adapt to the changing needs of the operation (experience)
- Has strong leadership and interpersonal skills, is able to prioritize and adapt to the changing needs of the operation (experience)
- Is proactive, hands on and able to operate autonomously (experience)
- Is proactive, hands on and able to operate autonomously (experience)
- Requires reading, writing and oral proficiency in the English and Chinese language (experience)
- Requires reading, writing and oral proficiency in the English and Chinese language (experience)
- Has a positive attitude with a generous and uplifting team approach (experience)
- Has a positive attitude with a generous and uplifting team approach (experience)
- Has the ability to anticipate and prioritize the needs of the guest proactively (experience)
- Has the ability to anticipate and prioritize the needs of the guest proactively (experience)
- Flexible with his/her schedule with the ability to work all shifts, weekends and holidays (experience)
- Flexible with his/her schedule with the ability to work all shifts, weekends and holidays (experience)
Responsibilities
- Prepare with the F&B Sales team, a yearly marketing plan which is in line with the Food and Beverage annual marketing plan.
- Prepare with the F&B Sales team, a yearly marketing plan which is in line with the Food and Beverage annual marketing plan.
- Works closely with other outlet managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Works closely with other outlet managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Ensures that F&B - Sales associates work in a supportive and flexible manner with other Food and Beverage departments.
- Ensures that F&B - Sales associates work in a supportive and flexible manner with other Food and Beverage departments.
- Ensure that the F&B Sales operations are aligned with the respective Hotel Strategy, and that the Hotel regulations have been appropriately implemented.
- Ensure that the F&B Sales operations are aligned with the respective Hotel Strategy, and that the Hotel regulations have been appropriately implemented.
- Assists in the recruitment and selection of F&B - Sales associates. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.
- Assists in the recruitment and selection of F&B - Sales associates. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.
- Ensures that all associates deliver the Four Seasons brand promise and always provide outstanding guest service.
- Ensures that all associates deliver the Four Seasons brand promise and always provide outstanding guest service.
- Maximizes associate's productivity throughout the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- Maximizes associate's productivity throughout the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- Focus attention on improving productivity levels and the need to prudently manage utility and payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
- Focus attention on improving productivity levels and the need to prudently manage utility and payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
- Be knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
- Be knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
Benefits
- general: Competitive Salary, wages and benefits
- general: Excellent Training and Development opportunities
- general: Excellent Training and Development opportunities
- general: Complimentary Accommodation at other Four Seasons Hotels and Resort
- general: Complimentary Accommodation at other Four Seasons Hotels and Resort
- general: Complimentary Dry Cleaning for Employee Uniforms
- general: Complimentary Dry Cleaning for Employee Uniforms
- general: Complimentary Employee Meals
- general: Complimentary Employee Meals
- general: Employee service awards
- general: Employee service awards
- general: Employee activities
- general: Employee activities
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