Reservations Sales Specialist (Based in Miami)
Four Seasons Hotels
Reservations Sales Specialist (Based in Miami)
Job Description
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:About the roleAt Four Seasons Anguilla, the Reservations Sales Specialist is responsible for selling and coordinating reservations. This role serves as an extension of the Sales Team, focusing on converting inbound inquiries into confirmed bookings while enhancing the guest journey through personalized pre-arrival engagement. This position is remote and reports to the Senior Reservations manager.What you will doCapture and convert reservation inquiries across multiple channels, including phone, email, web, and internal requestsCoordinate and confirm bookings for rooms, suites, residences, spa, dining, and additional revenue opportunitiesProvide exceptional, personalized service to guests, travel advisors, and internal stakeholdersManage chat communication platforms, responding to guest inquiries in a timely and professional mannerHandle guest requests, special accommodations, and resolve concerns in line with Four Seasons standardsComplete pre-arrival processes, including confirming reservations, billing details, and waitlisted servicesSupport cross-functional teams such as Group Reservations and Guest Recognition as neededMaintain accurate records and data within reservation and property systemsSupport emergency communication protocols and respond to incidents in accordance with hotel proceduresCollaborate across the shared-services cluster to ensure consistency and operational efficiencyWhat you bringFluency in English (reading, writing, and speaking)3+ years of experience in luxury hotel sales, reservations, or operations preferredProven ability to drive sales conversions and maximize revenue opportunitiesStrong analytical, organizational, and multitasking skillsExcellent interpersonal and communication skillsAbility to prioritize tasks and follow up with a strong sense of urgencyStrong computer proficiency, including Microsoft Office and Opera PMSAbility to learn and navigate multiple systems and platformsStrong attention to detail and accuracyAbility to adapt in a fast-paced, dynamic environmentCollaborative mindset with the ability to support a shared-services modelWhat we offer: • Competitive Salary, wages, and a comprehensive benefits package• Excellent Training and Development opportunities• Employee Discount for stays at any Four Seasons worldwideSchedule & Hours: Flexible schedule required, including mornings, afternoons, weekends, and holidaysCandidates must have valid authorization to work in the United States at the time of application.Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Locations
- Anguilla Satellite Sales Office (Miami)
Skills Required
- Englishintermediate
- luxury hotel salesintermediate
Required Qualifications
- Fluency in English (reading, writing, and speaking) (experience)
- 3+ years of experience in luxury hotel sales, reservations, or operations preferred (experience, 3 years)
- Proven ability to drive sales conversions and maximize revenue opportunities (experience)
- Strong analytical, organizational, and multitasking skills (experience)
- Excellent interpersonal and communication skills (experience)
- Ability to prioritize tasks and follow up with a strong sense of urgency (experience)
- Strong computer proficiency, including Microsoft Office and Opera PMS (experience)
- Ability to learn and navigate multiple systems and platforms (experience)
- Strong attention to detail and accuracy (experience)
- Ability to adapt in a fast-paced, dynamic environment (experience)
- Collaborative mindset with the ability to support a shared-services model (experience)
- Fluency in English (reading, writing, and speaking) (experience)
- 3+ years of experience in luxury hotel sales, reservations, or operations preferred (experience, 3 years)
- Proven ability to drive sales conversions and maximize revenue opportunities (experience)
- Strong analytical, organizational, and multitasking skills (experience)
- Excellent interpersonal and communication skills (experience)
- Ability to prioritize tasks and follow up with a strong sense of urgency (experience)
- Strong computer proficiency, including Microsoft Office and Opera PMS (experience)
- Ability to learn and navigate multiple systems and platforms (experience)
- Strong attention to detail and accuracy (experience)
- Ability to adapt in a fast-paced, dynamic environment (experience)
- Collaborative mindset with the ability to support a shared-services model (experience)
- What we offer: • Competitive Salary, wages, and a comprehensive benefits package• Excellent Training and Development opportunities• Employee Discount for stays at any Four Seasons worldwide (experience)
Responsibilities
- Capture and convert reservation inquiries across multiple channels, including phone, email, web, and internal requests
- Coordinate and confirm bookings for rooms, suites, residences, spa, dining, and additional revenue opportunities
- Provide exceptional, personalized service to guests, travel advisors, and internal stakeholders
- Manage chat communication platforms, responding to guest inquiries in a timely and professional manner
- Handle guest requests, special accommodations, and resolve concerns in line with Four Seasons standards
- Complete pre-arrival processes, including confirming reservations, billing details, and waitlisted services
- Support cross-functional teams such as Group Reservations and Guest Recognition as needed
- Maintain accurate records and data within reservation and property systems
- Support emergency communication protocols and respond to incidents in accordance with hotel procedures
- Collaborate across the shared-services cluster to ensure consistency and operational efficiency
- Capture and convert reservation inquiries across multiple channels, including phone, email, web, and internal requests
- Coordinate and confirm bookings for rooms, suites, residences, spa, dining, and additional revenue opportunities
- Provide exceptional, personalized service to guests, travel advisors, and internal stakeholders
- Manage chat communication platforms, responding to guest inquiries in a timely and professional manner
- Handle guest requests, special accommodations, and resolve concerns in line with Four Seasons standards
- Complete pre-arrival processes, including confirming reservations, billing details, and waitlisted services
- Support cross-functional teams such as Group Reservations and Guest Recognition as needed
- Maintain accurate records and data within reservation and property systems
- Support emergency communication protocols and respond to incidents in accordance with hotel procedures
- Collaborate across the shared-services cluster to ensure consistency and operational efficiency
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