About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.Reservations SupervisorFour Seasons UK CollectionFour Seasons UK Collection is seeking a Reservations Supervisor to join our dedicated and service-minded team. This is an exceptional opportunity for an experienced reservations professional to take the next step in their career while representing one of the most iconic luxury hotel groups in the UK.The roleAs Reservations Supervisor, you will play a key role in supporting the day to day operation of the Reservations department, ensuring every guest interaction is handled with accuracy, warmth, and professionalism.You will support the Reservations Manager in guiding and developing the team, overseeing booking activity across the UK Collection, and ensuring a seamless guest journey from the first point of contact through to arrival.This role is ideal for someone who combines strong organisational skills with a genuine passion for service and guest experience.What you will do:Assist with managing room inventory and ensuring availability is maintained accurately across all propertiesMaintain close communication with operational departments to support a seamless guest journeyHandle reservations, amendments, and special requests with accuracy and attention to detailSupport the Reservations Manager with coaching, developing, and motivating team membersManage VIP bookings, guest enquiries, and complex reservation requestsMonitor reservation standards and ensure consistent delivery of Four Seasons service expectationsSupport departmental reporting and performance trackingContribute to revenue optimisation through effective inventory management and guest engagementWhat we are looking for:Previous experience in a luxury hotel reservations environmentStrong leadership skills and a genuine passion for supporting and developing othersA natural ability to build thoughtful guest relationshipsExcellent communication skills and a confident telephone mannerA keen eye for detail and a proactive approach to problem solvingStrong systems knowledge and experience with OperaRight to Work in the UKWhat you can expect40 hour working week across five daysApproximately two weekends per monthWhat we offerAt Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand.£41,000 annual package inclusive of base salary and service chargeStructured 40 hour working weekExcellent training and clearly defined career development pathwaysStrong internal progression opportunities across London and the global Four Seasons portfolioHoliday entitlement increasing with service up to 33 daysCompany Sick Pay, increasing with serviceLife insurance while on dutyUp to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties50% discount across UK Four Seasons food and beverage outlets from day one for up to four guestsComplimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the dayAccess to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep supportBupa Dental Cover or Bupa Cash PlanEnhanced maternity and paternity payUniform with complimentary professional dry cleaning from day oneSeason Ticket Loan and Cycle to Work schemeAccess to Stream for greater pay flexibility and discountsEmployee recognition programmes including monthly awards and eventsAnnual themed team events plus regular social, charitable, and sporting activitiesJoin Four Seasons UK CollectionIf you are passionate about luxury hospitality, enjoy building guest relationships, and are looking to develop your leadership career within a world class brand, we would love to hear from you.We look forward to receiving your application.