About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Sophisticated style and energy in a celebrated vacation desitination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale’s best shops, restaurants, marinas and entertainment – surrounding you with the spirit of one of the world’s top yachting locales.Candidates will have an opportunity to join a team with a dynamic employee culture where you are encouraged to be your true self! At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience. The Residential Concierge assists in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all residents' requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner. Knowledge, Skills and Abilities The qualified candidate will possess a passion for flawless service and the highest level of integrity and work ethic. 2 years of prior Concierge experience required. Familiarity with hotel or condo/private residence operations a plus but not required. Qualifications include: provide accurate information to residents in a courteous manner; fill all reasonable residents requests or requirements; anticipates residents needs; and follow through in a timely manner.research for and put together a list of preferred service providers for resident recommendations, i.e. restaurants, Gourmet Shops, Travel Agencies, Limousine Services, Flowers, etc.take messages for in-house or arriving residents in accordance with procedures, with an emphasis on accuracy and proper follow-up.properly handle incoming and outgoing mail, packages and faxes.know what activities are available in the city, i.e. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provideInformation, ticketing, reservations, etc. for residents.knowledge recite all hotel services, hours of operation, key personnel, hotel policies, etc.keep the senior management well informed of any residents problems or complaints, and action taken.The ability to maintain the Concierge Desk and storage areas in an orderly manner; direct page and door staff in the maintenance of the front entrance and lobby. Why Four Seasons Hotel & Private Residences Fort Lauderdale? A modern reflection of the world’s most coveted yacht clubs, Four Seasons Hotel and Residences Fort Lauderdale is an unrivaled expression of luxury and energy within this next-generation coastal city. Designed to blend seamlessly with the Atlantic Ocean waters it’s perched upon, experience a soothing oasis enlivened by vibrant social spaces and a renewed sense of Americana and possibility. Moments away from the colorful city’s most desirable outdoor activities, cultural arts, restaurants and shops, our enviable location welcomes you at the heart of this youthful South Florida Riviera. Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do. Four Seasons Hotels and Resorts has been ranked in the Fortune '100 Best Companies to Work For’ every year since 1998…join our team and discover why. A career with Four Seasons means working for a company where our Corporate Values are much more than a program or a policy; they define who we are and inform the decisions we make. Our benefits include inclusive and diverse employee engagement events all year-round, complimentary hotel stays, competitive wages, Medical, Dental, Vision, 401K, complimentary meals. We strive to have a long-lasting, positive influence on the communities where we operate and on the people, we employ and serve around the world. Miscellaneous US work authorization is required. Learn more about Four Seasons: http://jobs.fourseasons.com https://www.linkedin.com/company/four-seasons-hotels-and-resorts https://www.facebook.com/FourSeasonsJobs https://twitter.com/FourSeasonsJobs Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf