Job Description

Locations

• Four Seasons Singapore

Skills Required

• Restaurant Managerintermediate
• Chinese cuisineintermediate
• Microsoft Office applicationsintermediate
• Microsoft Copilotintermediate

Required Qualifications

• An established track record of leading high-performing service teams and delivering exceptional guest experiences within luxury hospitality or fine dining environments. (experience)
• Minimum 3 to 5 years of leadership experience in a Restaurant Manager or equivalent role within a luxury hotel, Michelin-recognised restaurant, fine dining establishment, or premium hospitality environment. (experience, 5 years)
• Previous experience within Chinese fine dining, Cantonese cuisine restaurants, or luxury Asian dining concepts is required. (experience)
• A strong passion for luxury hospitality, combined with a genuine commitment to service excellence and guest-centric leadership. (experience)
• Demonstrated success in building engaged teams, developing talent, driving performance, and fostering a culture of accountability and collaboration. (experience)
• A hands-on leadership style, with the ability to lead from the floor while balancing operational, commercial, and administrative responsibilities. (experience)
• Exceptional guest relations and communication skills, including the ability to build rapport with VIPs, high-profile guests, and loyal patrons while confidently managing service recovery situations. (experience)
• Strong commercial acumen, with the ability to interpret business performance, identify opportunities, and implement practical solutions that support revenue growth and operational effectiveness. (experience)
• Solid understanding of restaurant operations, labour management, forecasting, inventory control, financial performance drivers, and luxury service standards. (experience)
• Knowledge of Chinese cuisine, tea culture, wine service, and food and beverage pairing principles will be viewed favourably. (experience)
• Excellent organisational skills, attention to detail, and the ability to perform effectively in a fast-paced luxury hospitality environment. (experience)
• Excellent spoken and written English is required. Proficiency in Mandarin will be advantageous to support effective communication and relationship-building with Mandarin-speaking guests. (experience)
• Proficiency in Microsoft Office applications and restaurant management systems is preferred. (experience)
• Familiarity with Microsoft Copilot and an openness to thoughtfully leveraging AI to enhance productivity, insight, and operational effectiveness will be viewed positively. (experience)
• An established track record of leading high-performing service teams and delivering exceptional guest experiences within luxury hospitality or fine dining environments. (experience)
• Minimum 3 to 5 years of leadership experience in a Restaurant Manager or equivalent role within a luxury hotel, Michelin-recognised restaurant, fine dining establishment, or premium hospitality environment. (experience, 5 years)
• Previous experience within Chinese fine dining, Cantonese cuisine restaurants, or luxury Asian dining concepts is required. (experience)
• A strong passion for luxury hospitality, combined with a genuine commitment to service excellence and guest-centric leadership. (experience)
• Demonstrated success in building engaged teams, developing talent, driving performance, and fostering a culture of accountability and collaboration. (experience)
• A hands-on leadership style, with the ability to lead from the floor while balancing operational, commercial, and administrative responsibilities. (experience)
• Exceptional guest relations and communication skills, including the ability to build rapport with VIPs, high-profile guests, and loyal patrons while confidently managing service recovery situations. (experience)
• Strong commercial acumen, with the ability to interpret business performance, identify opportunities, and implement practical solutions that support revenue growth and operational effectiveness. (experience)
• Solid understanding of restaurant operations, labour management, forecasting, inventory control, financial performance drivers, and luxury service standards. (experience)
• Knowledge of Chinese cuisine, tea culture, wine service, and food and beverage pairing principles will be viewed favourably. (experience)
• Excellent organisational skills, attention to detail, and the ability to perform effectively in a fast-paced luxury hospitality environment. (experience)
• Excellent spoken and written English is required. Proficiency in Mandarin will be advantageous to support effective communication and relationship-building with Mandarin-speaking guests. (experience)
• Proficiency in Microsoft Office applications and restaurant management systems is preferred. (experience)
• Familiarity with Microsoft Copilot and an openness to thoughtfully leveraging AI to enhance productivity, insight, and operational effectiveness will be viewed positively. (experience)

Responsibilities

• Provide day-to-day leadership, direction, and support to the restaurant team, ensuring exceptional service delivery and consistent execution of Four Seasons standards.
• Serve as the visible leader of the restaurant, maintaining a strong presence on the floor during service periods while coaching team members in real time, engaging guests, and ensuring operational excellence throughout the guest journey.
• Champion a culture of genuine hospitality, professionalism, attention to detail, and personalised service that creates memorable dining experiences and lasting guest loyalty.
• Build meaningful and enduring relationships with guests, recognising preferences, anticipating needs, and creating a strong culture of guest recognition, personalisation, and service recovery.
• Lead reservations, seating strategies, guest flow, and dining room operations to optimise both guest satisfaction and business performance.
• Recruit, onboard, coach, develop, and mentor team members while fostering a positive, engaged, and high-performing work environment.
• Conduct regular training, performance discussions, and developmental coaching to strengthen capability, succession readiness, and leadership bench strength within the team.
• Partner closely with the Chinese Executive Chef and Food & Beverage leadership team to drive guest experience enhancements, promotional initiatives, and business objectives.
• Take ownership of the restaurant's commercial performance by monitoring trends in covers, average cheque, guest feedback, labour productivity, and operating costs, identifying opportunities that enhance both profitability and guest satisfaction.
• Manage labour planning, scheduling, payroll productivity, inventory control, equipment maintenance, and operating resources in line with business needs.
• Review guest feedback, online reviews, and service metrics, translating insights into meaningful action plans that continuously elevate standards and performance.
• Ensure full compliance with Four Seasons standards, food safety regulations, workplace safety requirements, and operating procedures.
• Collaborate effectively with Culinary, Reservations, Concierge, Sales, and other hotel departments to deliver seamless guest experiences and support overall hotel success.
• Foster a culture of accountability, teamwork, continuous improvement, and care, while empowering team members to take ownership and contribute to the restaurant's success.
• Provide day-to-day leadership, direction, and support to the restaurant team, ensuring exceptional service delivery and consistent execution of Four Seasons standards.
• Serve as the visible leader of the restaurant, maintaining a strong presence on the floor during service periods while coaching team members in real time, engaging guests, and ensuring operational excellence throughout the guest journey.
• Champion a culture of genuine hospitality, professionalism, attention to detail, and personalised service that creates memorable dining experiences and lasting guest loyalty.
• Build meaningful and enduring relationships with guests, recognising preferences, anticipating needs, and creating a strong culture of guest recognition, personalisation, and service recovery.
• Lead reservations, seating strategies, guest flow, and dining room operations to optimise both guest satisfaction and business performance.
• Recruit, onboard, coach, develop, and mentor team members while fostering a positive, engaged, and high-performing work environment.
• Conduct regular training, performance discussions, and developmental coaching to strengthen capability, succession readiness, and leadership bench strength within the team.
• Partner closely with the Chinese Executive Chef and Food & Beverage leadership team to drive guest experience enhancements, promotional initiatives, and business objectives.
• Take ownership of the restaurant's commercial performance by monitoring trends in covers, average cheque, guest feedback, labour productivity, and operating costs, identifying opportunities that enhance both profitability and guest satisfaction.
• Manage labour planning, scheduling, payroll productivity, inventory control, equipment maintenance, and operating resources in line with business needs.
• Review guest feedback, online reviews, and service metrics, translating insights into meaningful action plans that continuously elevate standards and performance.
• Ensure full compliance with Four Seasons standards, food safety regulations, workplace safety requirements, and operating procedures.
• Collaborate effectively with Culinary, Reservations, Concierge, Sales, and other hotel departments to deliver seamless guest experiences and support overall hotel success.
• Foster a culture of accountability, teamwork, continuous improvement, and care, while empowering team members to take ownership and contribute to the restaurant's success.

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