About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Nestled in the vibrant Marunouchi district, just minutes from Tokyo Station and Ginza, the newly renovated Four Seasons Hotel Tokyo at Marunouchi offers a rare sense of intimacy. With only 57 rooms and suites, the hotel welcomes guests into a tranquil sanctuary in the heart of Japan’s iconic capital. Reimagined as a contemporary manor, it combines elegant design with the warmth of home, offering an elevated expression of residential living. Highly personalised service, bespoke experiences and tailored itineraries unlock Tokyo’s endless possibilities for exploration, while memorable dining awaits at SÉZANNE, the award-winning French restaurant, and Maison Marunouchi, the hotel’s all-day bistro.External Facing Job Advertisement主な職務内容 / Key Responsibilities◆ People Functions / ピープルファンクション同僚・上司・他部門と友好的かつプロフェッショナルな関係を保つMaintain professional and harmonious relationships with colleagues, supervisors, and all departments.EmPactに定めるFour Seasons の服務規律（カテゴリー1・2）を遵守するComply with Four Seasons Work Rules & Standards of Conduct (Category 1 & 2) as set forth in EmPact.ゲストのニーズを予測し、問い合わせや要望に迅速かつ適切に対応するAnticipate guest needs and respond promptly and appropriately to concerns or requests.必要に応じて部内のサポート業務を行うAssist in other departmental areas as needed.◆ Product Functions / プロダクトファンクションメニュー（料理・飲料）について、原産地・味・調理方法を含め魅力的に説明するProvide engaging explanations of food & beverage menu items, including origin, taste, and preparation.POSシステムで注文を正確に入力し、キッチン・バーへ正確に伝達するEnter orders accurately into the POS system and communicate them to kitchen/bar teams.提供品が注文と一致しているか確認し、適切なタイミングでサービスするVerify completed orders and serve guests in a timely manner.テーブル・ドリンクステーションの片付け、清掃、セットアップBreak down, clean, and set up tables and drink stations.アウトレットマネージャーの指示する業務を遂行Perform duties assigned by the Outlet Manager.◆ Profit Functions / プロフィットファンクションゲスト会計（現金・カード）を正確に処理するAccurately process guest checks and handle cash/credit card payments.Voidやコンプリメンタリー品を適切に処理Properly settle voided checks and complimentary items.食材・飲料の腐敗や廃棄に注意しコスト管理に貢献Be mindful of spoilage and contribute to cost control.必須コンピテンシー / Required Competencies◆ 行動コンピテンシー / Key Behavioural Competencies書面・口頭の高いコミュニケーション能力Excellent verbal and written communication skills.倫理的判断ができる方Ability to apply ethical judgment.リソースを効果的に活用し、業務を計画・管理できる方Planning and monitoring abilities to optimize resource use.高度な対人スキル・関係構築スキルStrong interpersonal and relationship-building skills.マルチタスク能力Ability to multitask.安全・慎重・整然とした業務遂行Work in a safe and organized manner.専門スキル・知識 / Technical Skills & Knowledge必要に応じて柔軟な勤務スケジュールが可能Flexible schedule availability.レジ業務に関する会計・内部統制の基礎知識（実務で習得可）Basic accounting and internal control knowledge related to cashiering.Fax、スキャナー、コピー機、電話、計算機などの操作スキルAbility to operate fax, scanner, copier, telephone, calculator.PC・Microsoft Office・予約システムの操作ができるAbility to use computers, Microsoft Office Suite, and reservation systems.日本語・英語の読み書き・会話が可能Ability to read, write, and speak English and Japanese.トレーをバランスよく運べるスキルAbility to carry and balance a tray.現金・カード取引を正確に処理できるAbility to accurately process transactions.歓迎要件 / Preferred Qualificationsホテルやレストランでのサービス経験Previous experience in hotels or restaurants.高いホスピタリティマインドStrong commitment to hospitality and service excellence.棚卸し・備品管理の経験Experience with inventory and stock management.