About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.Role and ResponsibilitiessGeneralIs directly responsible for the day to day key processes in his/her area of workAssists his/her supervisor in executing the day to day operational requirementsAssumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role modelAttends all scheduled training sessionsActively offers operational, employee and customer (internal and external) related feedback to managementDisplays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden RuleDepartmentalEnsures the work area is ready for service with pre- and post service checks completed; assists in preparation of mise-en-placeDirects colleagues and takes responsibility for quality and sequence of service in his/her work area; takes orders for, serves (where applicable, prepares) food and beverages to guests as per hotel standards in a friendly, timely and efficient mannerIs thoroughly familiar with wines and menu items and able to compose and recommend suitable menu progression and wine pairing; upsells sensitivelyProvides genuine hospitality and recognition, acts as host/hostess in the work area. Keeps abreast of events in the hotel and promotes services and productsEngages in guest interaction in a sensitive and appropriate manner; anticipates guest needs and ascertains satisfaction; takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occurSpecific Responsibilities and TasksGeneralAdheres to the hotel's code of conduct and grooming & hygiene standardsIs seen as working hands-on, assists colleagues in crunch times; Walks the talkActively participates in briefings and meetingsMaintains a clean and orderly work area and promotes a safe working environmentPerforms any additional duties as assignedDepartmental Handles service of large tables, VIPs and private eventsDescribes food & beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate mannerIs highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presentedAccurately posts guest checks, processes payments and adheres to related control procedures in a vigilant mannerAssists in supplies requisitions according to established procedures Four Seasons Service Culture StandardsFour Seasons Core Standards General Front & Lobby Areas Problem Resolution Heart of the house / Employee dining Heart of the house / Staff locker rooms Departmental Room Service Private Bar Guest Room Amenities Bar & Lounge Restaurant Service Pool & Beach Staffed Pool & Beach Food & Beverage The Kids Experience Compliance PoliciesConfidential, Privacy and Proprietary Data StatementOur Policy Against HarassmentElectronic Systems Policy