About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.Has one to two years of relevant experience in Spa and or Health ClubPossesses excellent English, math and psychometric abilities. Proficiency in Hindi is preferablePossesses aptitude and upward mobility. Internal candidates will have successfully completed the SDP coursePossesses CIDESCO or equivalent certification that is recognized internationallyWilling to provide treatments for male and female guestsIs directly responsible for the day to day key processes in his/her area of workWhere applicable, acts as shift leader; leads and motivates colleagues by example and promotes teamworkAssumes training responsibilities when required; demonstrates a high degree of standards awarenessActively offers operational, employee and customer (internal and external) related feedback to managementDisplays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden RuleProvides professional treatments for any guest including but not limited to massage, facial treatments and body treatments and recommends further treatments to guest which address their concerns and preferencesOperate the Spa software system for spa reservations and all other Spa software functionsBe knowledgeable of the Spa Menu and be able to describe spa treatments enthusiastically to guests and answer pertinent questions, to determine their needs and preferences. Up sell treatments and services without being trying to “hard sell”Handle and resolve guest complaints and notify spa management immediatelyAssist and supervise the gym and locker roomsEnsure all areas in the gym and locker rooms are immaculately clean and equipment is functioning at all timesActs as role model for the hotel's code of conduct and grooming & hygiene standardsIs seen as working hands-on, assists colleagues in crunch times; Walks the talkActively participates in briefings and meetings; facilitates communication between employees and managementMaintains a clean and orderly work area and promotes a safe working environmentPerforms any additional duties as assignedProvide information to guests about the services offered in the Spa as well as the hotelRead and update the daily log and communicate relevant information to the staffProduce all Spa reports as required by management.Process all charges in Micros and ensure guests are billed accurately in OperaProvide assistance to guests in the gym and locker room and with the retail merchandise when necessaryAssist in covering duty meal periods for the gym and locker room attendants