Spa & Wellness Assistant Manager
Four Seasons Hotels
Spa & Wellness Assistant Manager
Job Description
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.About the role Nestled in the beautiful Hampshire countryside, Four Seasons Hotel Hampshire offers world-class hospitality in a stunning setting. Our award-winning Spa & Wellness facilities provide guests with a luxurious sanctuary for relaxation, rejuvenation, and wellbeing, delivering exceptional experiences that reflect the renowned Four Seasons standard of service.We are now seeking an experienced, passionate, and people-focused Spa & Wellness Assistant Manager to support the leadership and daily operation of our Spa & Wellness department. This role is essential in ensuring the highest standards of guest satisfaction, operational excellence, team engagement, and financial performance. As Spa & Wellness Assistant Manager, you will work closely with the Spa & Wellness Manager to oversee the day-to-day running of the spa, fitness, and wellness facilities. You will lead by example, inspire your team, and ensure every guest receives a personalised and memorable experience from arrival through departure.What you will doSupport the Spa & Wellness Manager in the daily operation of the spa, fitness, and wellness facilitiesLead, motivate, and develop the spa team to consistently deliver exceptional guest experiencesEnsure all guest interactions reflect Four Seasons standards of luxury, care, and personalised serviceAssist with scheduling, payroll administration, and overall team performance managementMonitor facility standards, cleanliness, and presentation to ensure a world-class environment at all timesHandle guest feedback and resolve concerns promptly, professionally, and effectivelySupport the achievement of departmental revenue goals through treatment, retail, and membership sales initiativesAssist with inventory management, stock control, and ordering of spa products and suppliesEnsure compliance with all health, safety, hygiene, and operating proceduresWork closely with other hotel departments to deliver seamless guest experiences and promote wellness offeringsSupport the implementation of wellness programmes, spa promotions, and special eventsPrepare operational reports and assist with monitoring departmental performance metricsWhat you bringPrevious experience in a supervisory or management role within a luxury spa, wellness, leisure, or hospitality environmentStrong leadership skills with the ability to motivate, coach, and develop a high-performing teamPassion for wellness, health, and delivering exceptional guest experiencesExcellent communication and interpersonal skillsStrong organisational abilities with exceptional attention to detailConfident decision-making and problem-solving skills in a fast-paced environmentCommercial awareness with an understanding of revenue generation and retail performanceKnowledge of spa operations, treatments, fitness, and wellness services is highly desirableProfessional, positive, and collaborative attitudeFlexible availability, including weekends and holidaysWhat we offerExcellent Training & Career Development opportunitiesFour Seasons employee travel programmeOpportunity to lead and enhance one of the UK's premier luxury Spa & Wellness operationsBUPA Dental Health CareFree meals in our staff restaurant while on duty including fruits, coffee/tea available throughout the dayShuttle bus service from the hotel between Fleet & Church CrookhamOpportunities to build a successful career with global potentialFree uniform dry cleaning availableAnnual themed employee party and many social, charitable & sporting events throughout the yearAccess to Wagestream – salary advance benefitEmployee recognition programmesComplimentary use of leisure and fitness facilities
Locations
- Four Seasons Hampshire
Skills Required
- supervisoryintermediate
- spa operationsintermediate
Required Qualifications
- Previous experience in a supervisory or management role within a luxury spa, wellness, leisure, or hospitality environment (experience)
- Strong leadership skills with the ability to motivate, coach, and develop a high-performing team (experience)
- Passion for wellness, health, and delivering exceptional guest experiences (experience)
- Excellent communication and interpersonal skills (experience)
- Strong organisational abilities with exceptional attention to detail (experience)
- Confident decision-making and problem-solving skills in a fast-paced environment (experience)
- Commercial awareness with an understanding of revenue generation and retail performance (experience)
- Knowledge of spa operations, treatments, fitness, and wellness services is highly desirable (experience)
- Professional, positive, and collaborative attitude (experience)
- Flexible availability, including weekends and holidays (experience)
- Previous experience in a supervisory or management role within a luxury spa, wellness, leisure, or hospitality environment (experience)
- Strong leadership skills with the ability to motivate, coach, and develop a high-performing team (experience)
- Passion for wellness, health, and delivering exceptional guest experiences (experience)
- Excellent communication and interpersonal skills (experience)
- Strong organisational abilities with exceptional attention to detail (experience)
- Confident decision-making and problem-solving skills in a fast-paced environment (experience)
- Commercial awareness with an understanding of revenue generation and retail performance (experience)
- Knowledge of spa operations, treatments, fitness, and wellness services is highly desirable (experience)
- Professional, positive, and collaborative attitude (experience)
- Flexible availability, including weekends and holidays (experience)
Responsibilities
- Support the Spa & Wellness Manager in the daily operation of the spa, fitness, and wellness facilities
- Lead, motivate, and develop the spa team to consistently deliver exceptional guest experiences
- Ensure all guest interactions reflect Four Seasons standards of luxury, care, and personalised service
- Assist with scheduling, payroll administration, and overall team performance management
- Monitor facility standards, cleanliness, and presentation to ensure a world-class environment at all times
- Handle guest feedback and resolve concerns promptly, professionally, and effectively
- Support the achievement of departmental revenue goals through treatment, retail, and membership sales initiatives
- Assist with inventory management, stock control, and ordering of spa products and supplies
- Ensure compliance with all health, safety, hygiene, and operating procedures
- Work closely with other hotel departments to deliver seamless guest experiences and promote wellness offerings
- Support the implementation of wellness programmes, spa promotions, and special events
- Prepare operational reports and assist with monitoring departmental performance metrics
- Support the Spa & Wellness Manager in the daily operation of the spa, fitness, and wellness facilities
- Lead, motivate, and develop the spa team to consistently deliver exceptional guest experiences
- Ensure all guest interactions reflect Four Seasons standards of luxury, care, and personalised service
- Assist with scheduling, payroll administration, and overall team performance management
- Monitor facility standards, cleanliness, and presentation to ensure a world-class environment at all times
- Handle guest feedback and resolve concerns promptly, professionally, and effectively
- Support the achievement of departmental revenue goals through treatment, retail, and membership sales initiatives
- Assist with inventory management, stock control, and ordering of spa products and supplies
- Ensure compliance with all health, safety, hygiene, and operating procedures
- Work closely with other hotel departments to deliver seamless guest experiences and promote wellness offerings
- Support the implementation of wellness programmes, spa promotions, and special events
- Prepare operational reports and assist with monitoring departmental performance metrics
Benefits
- general: Excellent Training & Career Development opportunities
- general: Four Seasons employee travel programme
- general: Opportunity to lead and enhance one of the UK's premier luxury Spa & Wellness operations
- general: BUPA Dental Health Care
- general: Free meals in our staff restaurant while on duty including fruits, coffee/tea available throughout the day
- general: Shuttle bus service from the hotel between Fleet & Church Crookham
- general: Opportunities to build a successful career with global potential
- general: Free uniform dry cleaning available
- general: Annual themed employee party and many social, charitable & sporting events throughout the year
- general: Access to Wagestream – salary advance benefit
- general: Employee recognition programmes
- general: Complimentary use of leisure and fitness facilities
- general: Excellent Training & Career Development opportunities
- general: Four Seasons employee travel programme
- general: Opportunity to lead and enhance one of the UK's premier luxury Spa & Wellness operations
- general: BUPA Dental Health Care
- general: Free meals in our staff restaurant while on duty including fruits, coffee/tea available throughout the day
- general: Shuttle bus service from the hotel between Fleet & Church Crookham
- general: Opportunities to build a successful career with global potential
- general: Free uniform dry cleaning available
- general: Annual themed employee party and many social, charitable & sporting events throughout the year
- general: Employee recognition programmes
- general: Complimentary use of leisure and fitness facilities
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