Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:NonePublic Trust/Other Required:NoneJob Family:IT Infrastructure and OperationsJob Qualifications:Skills:Adobe Captivate, IT Hardware, IT Help Desk, Microsoft OfficeCertifications:NoneExperience:3 + years of related experienceUS Citizenship Required:YesJob Description:Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.WHAT YOU’LL NEED TO SUCCEED:Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.Required Experience: 3+ years of relatedRequired Skills & Experience:Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and SkypeDemonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologiesDemonstrated experience with requirements managementDemonstrated experience in account management including access management of systems and applications and for applications in a cloud environmentDemonstrated experience with oral and written communication skillDemonstrated experience with procurement mechanisms and processes for hardware and software procurement ordersDemonstrated experience with assessing and validating requirements for stand-alone tablets to include operations & maintenance and to keep system security plans up-to-dateSecurity Clearance Level: TS/SCI with PolygraphDesired Skills and ExperienceDemonstrated experience with the Sponsor’s IT security guidelines and policiesDemonstrated experience with the Sponsor’s procurement mechanisms and processes for hardware and software procurement ordersDemonstrated experience with basic knowledge of Project Management concepts and principlesDemonstrated experience with the ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and writtenDemonstrated experience with transferring data between different systems .Location: Chantilly, VA - On Customer SiteHours: M-F 7:00 am-3:00 pmU.S. Citizenship RequiredGDIT IS YOUR PLACE:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays#WeAreGDIT#JET#VA_2026AlumniThe likely salary range for this position is $92,307 - $124,886. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:Less than 10%Telecommuting Options:OnsiteWork Location:USA VA ChantillyAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Our Identity Verification Process:As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work:We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans