Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:NonePublic Trust/Other Required:NoneJob Family:IT Infrastructure and OperationsJob Qualifications:Skills:Customer Service, Information Technology (IT) Support, VTCCertifications:NoneExperience:3 + years of related experienceUS Citizenship Required:YesJob Description:Transform technology into opportunity as an IT Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As an IT Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an IT Support Specialist joining our team.DAY-TO-DAY:Demonstrated experience in IT support or help desk rolesDemonstrated experience in providing remote desktop support to resolve critical IT-related issuesDemonstrated experience troubleshooting Tier 2 technical issuesDemonstrated experience deploying and testing hardware and softwareDemonstrated experience leading Tier 2 technical deployments and training resources for rolloutDemonstrated experience using an enterprise ticketing systemDemonstrated experience providing superior customer service and supportDemonstrated experience resolving technical issues efficientlyREQUIRED SKILLS AND DEMONSTRATED EXPERIENCE:Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems and networks on secure and unsecure fabrics.Demonstrated experience providing strong customer service and problem solving.Demonstrated experience interacting with the appropriate service providers to resolve IT systems, connectivity, and network issues.Demonstrated experience in supporting VTC to include but not limited to Microsoft Teams, WebEx, and Skype.Demonstrated experience in providing mission IT software and hardware support to include but not limited to desktop, software, hardware, printers, uninterrupted power supply (UPS), data transfer requests, and assist with deploying COTS and GOTS applications to meet mission requirements.Demonstrated experience working across multiple organizations with competing priorities to resolve IT systems and networks issues, and provide problem solutions to meet mission requirements while adhering to security policies and plans.Demonstrated experience in providing support in mission IT environment to facilitate, enable, and drive IT system requirements to fruition.Demonstrated experience communicating complex technical concepts, requirements, and technical information to both technical and non-technical audiences.Demonstrated experience in providing remote desktop support to resolve critical IT-related issues.Demonstrated experience in answering user’s inquiries regarding computer software and hardware operation to resolve problems.Demonstrated experience in using enterprise tools to document and track incident tickets.Demonstrated experience working in a team environment and with all levels of management.DESIRED SKILLS AND DEMONSTRATED EXPERIENCE:Skills and demonstrated knowledge that are highly desired but not required to perform the work include:Demonstrated experience with IT service delivery processes.Demonstrated experience multi-tasking in an environment with competing priorities and short suspense timelines.Demonstrated experience with the Sponsors enterprise IT incident ticketing tool.WHAT YOU’LL NEED TO SUCCEED:Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.Required Experience: 3+ years of relatedSecurity Clearance Level: TS/SCI with PolygraphLocation: Tysons, VA - On Customer SiteWork Schedule: 9:30am - 6pmU.S. Citizenship RequiredGDIT IS YOUR PLACE:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays#WeAreGDIT#JET#GDITEnhanced2026#VA_2026AlumniThe likely salary range for this position is $80,179 - $108,477. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:Less than 10%Telecommuting Options:OnsiteWork Location:USA VA McLeanAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Our Identity Verification Process:As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work:We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans