Type of Requisition:PipelineClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NonePublic Trust/Other Required:OtherJob Family:SCAJob Qualifications:Skills:Call Center, Customer Service, Data EntryCertifications:NoneExperience:0 + years of related experienceUS Citizenship Required:YesJob Description:Join the GDIT team to help your fellow citizens in need. Training and work associated with this position is performed physically onsite at our facility in El Paso, TX. Employees may be allowed to work remotely upon successful completion of training, including OJT (a minimum of 2 weeks onsite).GDIT has opportunities available for compassionate and caring people to support individuals and families during times of crisis on our National Assistance Center. Join our team to make an impact supporting your neighbors as they navigate through difficult and challenging situations. This is a short-term/seasonal role.As a well-qualified candidate, YOU ARE:Compassionate and empathetic with a passion for helping othersA proactive agent for change, with a passion for providing world-class customer serviceEnergetic and enthusiastic with a desire to achieve high levels of successAble to thrive in a high-energy demanding environment that requires a sense of urgencyIn this critical support role, YOU WILL:Impact the lives of others, by providing support to help individuals and families by following call guides to gather, enter and verify informationManage a high volume of calls in an inbound contact center environment supporting individuals, families, and businesses that have been impacted by recent eventsAdhere to established customer service and documentation standards necessary to provide the level of support requiredTo be successful in this role, YOU MUST HAVE:Flexible availability and be willing to work a variety of shiftsAn ability to speak, read, and write both Spanish and English fluentlyAn ability and willingness to begin work with as little as 24 hours noticeAn ability and willingness to work ONSITE, as requiredAccess to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualifyAn ability to manage crisis situations and support callers during difficult and emotional timesA high school diploma or equivalentAn ability to successfully pass a government background checkUS CitizenshipTexas residency living in El Paso countyPlease note: To ensure adequate staffing levels and response times, regular and timely attendance related to assigned work schedules including breaks and lunches is REQUIREDWork environment:Full timeHybrid: On-site and remoteThis position is not yet funded.#GDITDisasterAssistanceJobs#TSSCEThe likely hourly rate for this position is between $17.33 - $23.45. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:8Travel Required:NoneTelecommuting Options:RemoteWork Location:Any Location / RemoteAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identity Verification Process:As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans