Job DescriptionHybrid: for this position is required to be on site 3x/week Position mission:Lead the transformation of the digital and omni-channel customer journey, leveraging analytics, AI, and LTV insights to improve conversion, customer experience, and commercial performance across retail, fleet, and aftersales. Optimize digitally generated lead management by enhancing qualification, routing, follow-up, responsiveness, and recovery actions, while connecting Marketing, Analytics, and Field teams to drive consistent business results.What you will do (responsabilities):Identify process gaps and drive action plans across sales, fleet, and aftersales.Develop playbooks, coaching guides, and management standards for dealers and field teams.Translate AI and LTV opportunities into process improvements and pilot initiatives.Optimize lead routing, prioritization, personalization, and recovery actions.Enhance WhatsApp, CRM, and customer engagement processes with Marketing and DSX.Scale GenAI-enabled tools and support the rollout of digital and AI-driven routines at dealer level.Location: São Caetano do Sul/SPYour skills and abilities (required qualifications):Bachelor's degreeEnglish proficiency (minimum advanced).Experience with CRM, MarTech platforms, CDP, and customer journey management, driving lead generation, engagement, and conversion strategies.Strong knowledge of digital funnel management, lead scoring, trigger-based journeys, personalization, and marketing automation.Experience in campaign activation, data integration, performance measurement, A/B testing, and continuous optimization.Analytical mindset with the ability to translate data and customer insights into actionable business recommendations.Proven ability to work cross-functionally with Marketing, Sales, DSX, IT, and external partners to deliver business results.Familiarity with AI-driven solutions, personalization strategies, and digital transformation initiatives.Strategic thinker with a hands-on, structured, and execution-oriented approach, capable of driving projects from concept to implementation.Previous experience in automotive, retail, or omnichannel environments is a plus.What can you give a competitive edge (preferred qualifications):Customer centricity/ Strategic thinkingInnovation/ Analytical rigorCollaboration/ InfluenceAgility/ Accountability/ Resilience#LI-AS GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future. This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. About GMOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.Why Join Us We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.Non-Discrimination and Equal Employment OpportunitiesGeneral Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.AccommodationsGeneral Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.