Bill Dispute Lead
Globe Telecom
Bill Dispute Lead
Job Description
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Critical role in ensuring proper execution of Bill Adjustment and Bill Explanation requests from B2B customers. Ensuring that requests are completed within the agreed turnaround time.DUTIES AND RESPONSIBILITIES:Owns and champions experience for Bill Dispute intents, Drive resolution of escalations working with the Escal Ops teams and Resolver GroupsReports performance of the segment and facilitates improvement areas coming from sales VOC and escalationsAct on issues affecting operations either directly or by escalating this to appropriate group that will provide the RCA and resolutionAddress process gaps through regular cadences with enabling group for faster resolution of pending issues, drive collaboration.Track , measure, report and evaluate vendor performanceIdentify improvement areas and implement enhance efficiencies associated with vendor management and productivityHelp facilitate teams to critically review current processes for effectiveness, quality and simplificationREQUIREMENTS:At least 7-10 years experience in Vendor Management, Aftersales Operations and related functionsIT/Telco, Banking or BPO industry experienceKnowledge on Six Sigma is an advantageNo license requirementNo required membership in a professional organizationBachelor’s Degree in Business Administration, Management, or related fieldEqual Opportunity EmployerGlobe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed hereMake Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Locations
- 24F The Globe Tower
Skills Required
- Vendor Managementintermediate
Required Qualifications
- At least 7-10 years experience in Vendor Management, Aftersales Operations and related functions (experience, 10 years)
- IT/Telco, Banking or BPO industry experience (experience)
- Knowledge on Six Sigma is an advantage (experience)
- No license requirement (experience)
- No required membership in a professional organization (experience)
- Bachelor’s Degree in Business Administration, Management, or related field (degree in business administration)
- At least 7-10 years experience in Vendor Management, Aftersales Operations and related functions (experience, 10 years)
- IT/Telco, Banking or BPO industry experience (experience)
- Knowledge on Six Sigma is an advantage (experience)
- Bachelor’s Degree in Business Administration, Management, or related field (degree in business administration)
- Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. (experience)
Responsibilities
- Owns and champions experience for Bill Dispute intents,
- Drive resolution of escalations working with the Escal Ops teams and Resolver Groups
- Reports performance of the segment and facilitates improvement areas coming from sales VOC and escalations
- Act on issues affecting operations either directly or by escalating this to appropriate group that will provide the RCA and resolution
- Address process gaps through regular cadences with enabling group for faster resolution of pending issues, drive collaboration.
- Track , measure, report and evaluate vendor performance
- Identify improvement areas and implement enhance efficiencies associated with vendor management and productivity
- Help facilitate teams to critically review current processes for effectiveness, quality and simplification
- Owns and champions experience for Bill Dispute intents,
- Drive resolution of escalations working with the Escal Ops teams and Resolver Groups
- Reports performance of the segment and facilitates improvement areas coming from sales VOC and escalations
- Act on issues affecting operations either directly or by escalating this to appropriate group that will provide the RCA and resolution
- Address process gaps through regular cadences with enabling group for faster resolution of pending issues, drive collaboration.
- Track , measure, report and evaluate vendor performance
- Identify improvement areas and implement enhance efficiencies associated with vendor management and productivity
- Help facilitate teams to critically review current processes for effectiveness, quality and simplification
Tags & Categories
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