At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Customer Intelligence Head is a key strategic leader responsible forelevating the organization's understanding of its customers,competitors, and the future market landscape. This role drivesprescriptive, data-led strategy by leading the CI team to integrate bigdata and AI tools to deliver proactive, personalized insights. The Headchampions futures thinking focused on customer intelligence toanticipate disruptive trends. Ultimately, this role is positioned as ahigh-impact, internal consulting team to Senior Leaders and BusinessUnits, acting as the function's experts to ensure all critical businessdecisions are grounded in deep, commercially relevant customerevidence.DUTIES AND RESPONSIBILITIES:1. Strategic Insight & Consulting○ Lead the Customer Intelligence team in serving as a high-impactinternal consulting function for Senior Leaders and Business Units(BUs). The Head ensures the team acts as the trusted experts oncustomer, market, and competitive dynamics, providingdata-backed solutions for complex, high-stakes businesschallenges○ Develop and implement methodologies for futures thinking/foresight focused on customer behavior, competitive actions, andemerging market trends to inform long-range strategic planning.○ Oversee the development of clear, narrative-driven intelligencereports and presentations for Senior Leaders, translating complexanalysis into actionable strategy.2. Advance Analytics and Technology○ Define the roadmap for leveraging big data and AI tools to scalethe delivery of proactive, personalized, and predictive customerinsights.○ Establish enterprise-wide standards for customer data quality,integration, and security across all relevant platforms to ensure a"single source of truth" for customer intelligence.○ Champion the adoption of advanced analytical techniques,including predictive modeling, segmentation, and machinelearning-driven research,3. Team & Stakeholder Leadership○ Lead, mentor, and develop a high-performing team of customerintelligence and market research leads and experts, cultivating aculture of business acumen, analytical rigor, and impactorientation.○ Build strong, collaborative relationships with leaders inTechnology, Marketing, Product, and Sales to ensure intelligenceis seamlessly integrated into business processes anddecision-making.○ Manage the budget for intelligence tools, external researchproviders, and vendor relationships,REQUIREMENTS:Work Experience:● Proven success in leading cross-functional teams to delivermeasurable financial impact.● Extensive experience advising C-suite and senior leaders onhigh-stakes business challenges using customer insights.● Strong ability to translate data and analysis into actionablestrategies adopted by leadership.Level of Knowledge:● Expert in statistical modeling, segmentation, and advancedquantitative methods.● Strong grasp of AI/ML applications in customer insights.● Deep expertise in futures thinking and strategic planning.● Exceptional skill in turning complex data into clear, story-driveninsights that shape business direction.Education:● Preferably heavy research courses - Social sciences - Sociology,Psychology, Anthropology, PoliticalEqual Opportunity EmployerGlobe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed hereMake Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.