At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Job Description: (DCSO) Data Center Site Operations ManagerThe DC Site Operations Manager is responsible for the end-to-end day-to-day operations of a data center site, ensuring continuous availability, operational reliability, energy efficiency, safety, and high-quality service delivery. This role exists to safeguard the performance of a mission-critical facility operating in a 24/7 environment, while meeting stringent uptime, compliance, and customer satisfaction requirements. Reporting directly to the Head of North Sites Operations, the position plays a central leadership role in maintaining operational excellence, managing risk, and delivering industry-leading data center services within defined operational, regulatory, and budgetary limits.The role combines technical authority, people leadership, client engagement, and governance compliance. The manager is accountable for ensuring that all critical infrastructure systems, power, cooling, security, and monitoring, operate reliably and efficiently, while also building and leading a high-performing site operations team. A core objective of the position is to achieve near-zero downtime, maintain strict SLA adherence, and continuously improve operational performance, energy efficiency, and service quality in line with corporate and client expectations.Key Responsibilities and Accountabilities1. Site Operations & Critical Infrastructure ManagementThe DC Critical Infrastructure Manager oversees all daily site operations to ensure uninterrupted service and optimal facility performance. This includes proactive monitoring, preventive maintenance, and rapid incident response to maintain world-class uptime and reliability.Key expectations include:Maintaining 99.999% operational uptimeEnsuring 100% adherence to preventive maintenance schedulesManaging incidents and service disruptions within defined SLA targetsAchieving and sustaining PUE targets (typically ≤ 1.5, subject to site design)Ensuring a safe, secure, and resilient operating environment with zero safety or security incidents per quarterOperating the site within approved budgets (±5% variance)2. Team Leadership and People ManagementThe role has direct supervisory responsibility and is expected to build a highly capable, motivated, and disciplined operations team. The manager sets performance standards, drives accountability, and fosters a culture of collaboration, safety, and continuous improvement.Key people leadership responsibilities include:Leading and developing the site operations team in a 24/7 critical environmentEnsuring 100% completion of required training and certificationsDriving strong employee engagement, satisfaction, and retentionManaging team performance against defined KPIs such as response time, issue resolution, and operational readinessPromoting a culture of ownership, integrity, and operational excellence3. Facility, Safety, and Systems ManagementThe DC Critical Infrastructure Manager ensures that the physical facility and all mission-critical systems are maintained to the highest operational and safety standards.This includes:Oversight of electrical, mechanical, cooling, and security systemsMinimizing facility-related outages and reducing mean time to repair (MTTR)Ensuring strict compliance with safety protocols and proceduresProviding a secure and resilient environment for both personnel and client equipmentCoordinating with facility management teams and vendors to resolve infrastructure issues efficiently4. Client Support and Service FulfillmentClient satisfaction is a core pillar of the role. The manager ensures that all site-level client deliverables are executed accurately, on time, and in line with contractual commitments.Responsibilities include:Managing site-level client fulfillment processesBuilding and maintaining strong, trust-based client relationshipsRapidly addressing and resolving client concerns or escalationsAchieving high CSAT and Net Promoter Score (NPS) resultsEnsuring fulfillment accuracy and timely resolution of client issues5. Compliance, Risk, and GovernanceThe role carries full accountability for regulatory, contractual, and internal compliance at the site level. The manager proactively identifies risks and ensures mitigation strategies are implemented effectively.Key duties include:Ensuring compliance with all regulatory requirements, standards, and internal policiesSupporting audits with a target of zero non-compliancesConducting regular risk assessments and implementing corrective actionsMaintaining operational integrity and minimizing exposure to operational, safety, and compliance risks6. Technology, Innovation, and Continuous ImprovementThe DC Critical Infrastructure Manager is expected to champion innovation and continuous improvement, leveraging technology to enhance efficiency, resilience, and competitiveness.This includes:Overseeing the deployment and maintenance of operational technologiesDriving adoption of best practices and new tools to improve performanceImproving operational efficiency through reduced energy consumption and faster response timesEvaluating ROI on technology investments and innovation initiativesEnsuring the site remains aligned with evolving industry standards and best practicesOperating Network and Stakeholder EngagementThe role works closely with a broad network of internal and external stakeholders, including:Internal:Head of OperationsFacility Management TeamsSite Operations TeamClient Support and Fulfillment TeamsGovernance and ComplianceProgram Management Office (PMO)External:Regulatory and government bodiesTechnology and infrastructure vendorsClientsExternal auditorsStrong stakeholder management, communication, and alignment are essential to success in this role.Minimum Qualifications and ExperienceThe ideal candidate will possess:A Bachelor’s degree in Engineering, Information Technology, Business Administration, Computing, Electrical or Mechanical Engineering, or a related field5–7 years of data center operations experience, with at least 3 years in a management roleProven experience operating within a 24/7 mission-critical environmentPreferred certifications include:ITIL, CCNA, CCNPCDCP or other data center certificationsPEE, PME, or equivalent professional engineering credentialsCore Competencies and SkillsSuccessful candidates will demonstrate:Strong technical understanding of data center power, cooling, and security systemsProven leadership and team management capabilityExcellent verbal and written communication skillsStrong client-centric mindset and service orientationHigh integrity, ethical standards, and accountabilityAnalytical thinking with proactive problem-solving skillsAbility to adapt and perform in a fast-paced, evolving environmentEqual Opportunity EmployerGlobe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed hereMake Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.