Intern - People and Stakeholder Engagement
Globe Telecom
Intern - People and Stakeholder Engagement
Job Description
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The intern will support the CXM People and Stakeholder Engagement team in implementing programs that strengthen employee and frontliner engagement, improve experience insights, and sustain collaboration across internal and vendor partners. The role involves assisting in communications, event coordination, data organization, and documentation to help deliver people-focused initiatives aligned with Globe’s customer experience mission.Detailed Job DescriptionRole Title: People & Stakeholder Engagement Intern (CXM)Reporting To: Gigi Santiago, People Engagement & Stakeholder Engagement Lead, CXMKey Responsibilities:Program Support: Assist in planning and executing engagement programs for Globe’s CXM team and frontliner communities (e.g., BPOs, Stores, Field Technicians).Communications: Draft and publish internal communication materials such as announcements, invites, and campaign messages through Workvivo, Google Chat, or email.Event Coordination: Help organize and document learning sessions, engagement activities, and recognition events — including logistics, attendance tracking, and post-event reports.Data Management: Support tracking of participation, learning hours, and feedback results (e.g., Frontliner NPS, CXM engagement scores) through Google Sheets and dashboards.Stakeholder Collaboration: Coordinate with internal teams and external partners to ensure deliverables are on time and aligned with engagement objectives.Research and Insights: Help gather best practices and insights related to employee and frontliner engagement to inform program design and reporting.Documentation: Maintain accurate records of project timelines, attendance, vendor coordination, and communications for audit and continuity purposes.Preferred Qualifications:Background in Human Resources, Psychology, Communication, Marketing, or Business ManagementStrong written and verbal communication skillsOrganized, proactive, and detail-orientedComfortable using Google Workspace (Docs, Sheets, Slides) and tools like CanvaInterest in Customer Experience (CX), People Engagement, and Frontliner EnablementWork Setup: Hybrid / Flexible (depending on HR assignment guidelines)Equal Opportunity EmployerGlobe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed hereMake Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Locations
- 18F The Globe Tower
Skills Required
- Human Resourcesintermediate
Preferred Qualifications
- Background in Human Resources, Psychology, Communication, Marketing, or Business Management (experience)
- Strong written and verbal communication skills (experience)
- Organized, proactive, and detail-oriented (experience)
- Comfortable using Google Workspace (Docs, Sheets, Slides) and tools like Canva (experience)
- Interest in Customer Experience (CX), People Engagement, and Frontliner Enablement (experience)
- Background in Human Resources, Psychology, Communication, Marketing, or Business Management (experience)
- Strong written and verbal communication skills (experience)
- Organized, proactive, and detail-oriented (experience)
- Comfortable using Google Workspace (Docs, Sheets, Slides) and tools like Canva (experience)
Responsibilities
- Program Support: Assist in planning and executing engagement programs for Globe’s CXM team and frontliner communities (e.g., BPOs, Stores, Field Technicians).
- Communications: Draft and publish internal communication materials such as announcements, invites, and campaign messages through Workvivo, Google Chat, or email.
- Event Coordination: Help organize and document learning sessions, engagement activities, and recognition events — including logistics, attendance tracking, and post-event reports.
- Data Management: Support tracking of participation, learning hours, and feedback results (e.g., Frontliner NPS, CXM engagement scores) through Google Sheets and dashboards.
- Stakeholder Collaboration: Coordinate with internal teams and external partners to ensure deliverables are on time and aligned with engagement objectives.
- Research and Insights: Help gather best practices and insights related to employee and frontliner engagement to inform program design and reporting.
- Documentation: Maintain accurate records of project timelines, attendance, vendor coordination, and communications for audit and continuity purposes.
- Program Support: Assist in planning and executing engagement programs for Globe’s CXM team and frontliner communities (e.g., BPOs, Stores, Field Technicians).
- Communications: Draft and publish internal communication materials such as announcements, invites, and campaign messages through Workvivo, Google Chat, or email.
- Event Coordination: Help organize and document learning sessions, engagement activities, and recognition events — including logistics, attendance tracking, and post-event reports.
- Data Management: Support tracking of participation, learning hours, and feedback results (e.g., Frontliner NPS, CXM engagement scores) through Google Sheets and dashboards.
- Stakeholder Collaboration: Coordinate with internal teams and external partners to ensure deliverables are on time and aligned with engagement objectives.
- Research and Insights: Help gather best practices and insights related to employee and frontliner engagement to inform program design and reporting.
- Documentation: Maintain accurate records of project timelines, attendance, vendor coordination, and communications for audit and continuity purposes.
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