Product Lead (Postpaid & Platinum)
Globe Telecom
Product Lead (Postpaid & Platinum)
Job Description
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Product Lead (Postpaid and Platinum) is accountable for the end-to-end stewardship of the Postpaid and Platinum product portfolio across all stages of the product lifecycle. The role champions consistent, reliable, and customer-centric product experiences that drive sustainable business outcomes, ensuring strong alignment between customer value, commercial performance, and enterprise priorities.DUTIES AND RESPONSIBILITIES:Product Lifecycle ManagementOwn and manage the end-to-end lifecycle of the Postpaid and Platinum product portfolio, driving adoption, value maximization, optimization, and timely retirement of products.Partner closely with Customer-Facing Units (CFUs) to define product strategy, value propositions, channels, and distribution approaches aligned to target customer segments.Lead cross-functional collaboration to optimize product profitability, grounded in end-to-end product costing, margin management, and performance tracking.Maintain and continuously evolve the product roadmap based on deep customer insights, usage data, and market trends, ensuring alignment with episode priorities, funding, and resource plans.Serve as the product authority and steward, ensuring product decisions balance customer experience, operational sustainability, and business objectives.QUALIFICATIONS:- 10-15 years of relevant experience in product, customer experience, marketing and/or brand management- At least 5 years in a leadership role, with proven ability to lead cross-functional teams in high-impact projects- Deep experience in customer journey design driven by strong customer insights, preferably in usage-centric businesses like Telco or FinTech- Ability to apply strategic foresight to anticipate customer behavior shifts, market changes and technology trends- Strong analytical and data fluency, comfortable working with product analytics tools- Track record of building and launching habit-forming products that drive user engagement and retention- Outstanding communication and stakeholder management skills- Deep empathy for customers and passion for solving real user problemsNice-to-have qualifications:- Experience in the telecommunications strategy, especially in mobile prepaid/postpaid- Knowledgable in behavioral design, growth loops, or gamification mechanics to encourage frequent and sticky usage- Background in designing digital/non-digital self-service experiences for top-ups, usage tracking, offer consumption, etc. Equal Opportunity EmployerGlobe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed hereMake Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Locations
- 15F The Globe Tower
Skills Required
- productintermediate
- customer journey design driven by strong customer insightsintermediate
- telecommunications strategyintermediate
Required Qualifications
- - 10-15 years of relevant experience in product, customer experience, marketing and/or brand management (experience, 15 years)
- - At least 5 years in a leadership role, with proven ability to lead cross-functional teams in high-impact projects (experience, 5 years)
- - Deep experience in customer journey design driven by strong customer insights, preferably in usage-centric businesses like Telco or FinTech (experience)
- - Ability to apply strategic foresight to anticipate customer behavior shifts, market changes and technology trends (experience)
- - Strong analytical and data fluency, comfortable working with product analytics tools (experience)
- - Track record of building and launching habit-forming products that drive user engagement and retention (experience)
- - Outstanding communication and stakeholder management skills (experience)
- - Deep empathy for customers and passion for solving real user problems (experience)
Preferred Qualifications
- - Experience in the telecommunications strategy, especially in mobile prepaid/postpaid (experience)
- - Knowledgable in behavioral design, growth loops, or gamification mechanics to encourage frequent and sticky usage (experience)
- - Background in designing digital/non-digital self-service experiences for top-ups, usage tracking, offer consumption, etc. (experience)
- Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. (experience)
Responsibilities
- Product Lifecycle Management
- Own and manage the end-to-end lifecycle of the Postpaid and Platinum product portfolio, driving adoption, value maximization, optimization, and timely retirement of products.
- Partner closely with Customer-Facing Units (CFUs) to define product strategy, value propositions, channels, and distribution approaches aligned to target customer segments.
- Lead cross-functional collaboration to optimize product profitability, grounded in end-to-end product costing, margin management, and performance tracking.
- Maintain and continuously evolve the product roadmap based on deep customer insights, usage data, and market trends, ensuring alignment with episode priorities, funding, and resource plans.
- Serve as the product authority and steward, ensuring product decisions balance customer experience, operational sustainability, and business objectives.
- Own and manage the end-to-end lifecycle of the Postpaid and Platinum product portfolio, driving adoption, value maximization, optimization, and timely retirement of products.
- Partner closely with Customer-Facing Units (CFUs) to define product strategy, value propositions, channels, and distribution approaches aligned to target customer segments.
- Lead cross-functional collaboration to optimize product profitability, grounded in end-to-end product costing, margin management, and performance tracking.
- Maintain and continuously evolve the product roadmap based on deep customer insights, usage data, and market trends, ensuring alignment with episode priorities, funding, and resource plans.
- Serve as the product authority and steward, ensuring product decisions balance customer experience, operational sustainability, and business objectives.
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