At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Drives Territory Experience (TX) transformation for Mobile by converting customer insights into clear actions, ensuring disciplined execution, and building strong engagement across territories to deliver consistent, high-quality customer experience.Role SummaryDrive Territory Experience (TX) transformation for Mobile by turning customer insights into focused actions, ensuring strong execution, and building engagement across territories to deliver consistent, high-quality experience.Key Responsibilities1) Territory Experience MeasurementDefine and track TX metrics (e.g., NPS, network, service KPIs) at territory levelGenerate actionable insights from customer, network, and business data2) Territory Experience Action PlanningTranslate insights into clear, prioritized territory action plansAlign cross-functional teams on key interventions and targets3) Territory Experience ExecutionDrive disciplined execution and track progress of TX initiativesRemove blockers and ensure accountability on actions4) Territory Experience EngagementBuild and mobilize a community of TX championsLead cadences and enable teams with tools and best practicesEqual Opportunity EmployerGlobe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed hereMake Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.