Job Description

Locations

• 23F The Globe Tower

Skills Required

• deployingintermediate
• SaaS applicationsintermediate

Required Qualifications

• At least 2-5 years of experience in deploying and supporting business applications such as Microsoft 365, Google Workspace, or Zoom. Experience with SaaS applications and IT support is preferred. (experience, 5 years)
• Certifications: Relevant certifications in business applications (e.g., Microsoft 365 Certified, Google Workspace Administrator) are preferred. (certification)
• Soft Skills: Communication, Teamwork, Customer Service, Attention to Detail, Problem Solving (experience)
• Hard Skills: Application Deployment and Configuration (M365, GWS, Zoom), Scripting for Automation (PowerShell, Google Apps Script), Documentation, Testing and Validation Procedures, User Training and Support. (experience)
• Bachelor’s degree in Information Technology, Business Systems, Computer Science, or a related field. (degree in information technology)
• At least 2-5 years of experience in deploying and supporting business applications such as Microsoft 365, Google Workspace, or Zoom. Experience with SaaS applications and IT support is preferred. (experience, 5 years)
• Certifications: Relevant certifications in business applications (e.g., Microsoft 365 Certified, Google Workspace Administrator) are preferred. (certification)
• Soft Skills: Communication, Teamwork, Customer Service, Attention to Detail, Problem Solving (experience)
• Hard Skills: Application Deployment and Configuration (M365, GWS, Zoom), Scripting for Automation (PowerShell, Google Apps Script), Documentation, Testing and Validation Procedures, User Training and Support. (experience)
• Bachelor’s degree in Information Technology, Business Systems, Computer Science, or a related field. (degree in information technology)
• Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. (experience)

Responsibilities

• Deploy and Configure Business Applications: Assist in the deployment and configuration of business applications, including GWS, M365, and Zoom. Ensure that all installations are carried out according to the project plan and meet the specific requirements of the business.
• Perform Testing and Validation: Conduct testing to ensure that applications are functioning correctly and are fully integrated with existing systems. Validate compatibility, usability, and security before application go-live.
• User Support and Training Assistance: Provide support to end users during deployment and assist in delivering training sessions or guides to help users understand application features and functionality. Respond to support requests to resolve any deployment-related issues.
• Maintain and Update Documentation: Create and maintain deployment documentation, including configuration details, user guides, and FAQs. Ensure that all documentation is up to date and accessible to users and the IT support team.
• Collaborate with Stakeholders and Teams: Work closely with deployment leads, business stakeholders, and IT teams to understand business needs and ensure that deployments align with requirements. Assist in gathering feedback from users and making improvements as needed.
• Deploy and Configure Business Applications: Assist in the deployment and configuration of business applications, including GWS, M365, and Zoom. Ensure that all installations are carried out according to the project plan and meet the specific requirements of the business.
• Perform Testing and Validation: Conduct testing to ensure that applications are functioning correctly and are fully integrated with existing systems. Validate compatibility, usability, and security before application go-live.
• User Support and Training Assistance: Provide support to end users during deployment and assist in delivering training sessions or guides to help users understand application features and functionality. Respond to support requests to resolve any deployment-related issues.
• Maintain and Update Documentation: Create and maintain deployment documentation, including configuration details, user guides, and FAQs. Ensure that all documentation is up to date and accessible to users and the IT support team.
• Collaborate with Stakeholders and Teams: Work closely with deployment leads, business stakeholders, and IT teams to understand business needs and ensure that deployments align with requirements. Assist in gathering feedback from users and making improvements as needed.

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