Clinical Case Manager
HCA Healthcare
Clinical Case Manager
Job Description
Clinical Case Manager – experienced in paediatrics and adultsLondon, The Harley Street ClinicThis role is based fully on siteFull time, 37.5 hours per weekMonday to Friday, with a choice of 8am–4pm or 9am–5pmPermanent contractSalary: CompetitiveWe’re looking for a Clinical Case Manager to join our Case Management Team at The Wellington Hospital.This opportunity is ideally suited to an experienced Band 6 (or equivalent) nurse or healthcare professional with extensive inpatient bedside nursing experience across both adult and paediatric care, or a senior clinician with a strong background within the healthcare insurance sector. The role offers the opportunity to apply your clinical expertise, leadership skills and professional judgement in a broader, system-focused role that influences patient outcomes beyond the bedside.Working at one of HCA Healthcare UK's flagship hospitals, you'll join a highly skilled team responsible for coordinating complex patient journeys across adult and paediatric services. We are seeking someone with a proven track record of clinical leadership, autonomous decision-making and managing complex care pathways. Working closely with consultants, multidisciplinary teams and third-party payers, you'll use your senior-level experience to drive safe, effective and well-coordinated care from admission through to discharge, while advocating for patients and supporting optimal use of healthcare resources.Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor, we all have a part to play in delivering exceptional care to our patients. Others may think this is just a role in the Case Management Team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.What you’ll do:Assess, plan, coordinate and review patient care and discharge planning across adult and paediatric services, starting from admissionAct as a key liaison between patients, families, clinicians and third‑party payers to support safe, effective and timely careComplete utilisation reviews and obtain authorisation for treatment and ongoing careContribute to multidisciplinary discussions and coordinated care and discharge decisionsPromote patient advocacy, effective resource use and high standards of documentation and communicationWhat you’ll bring:Registered with the NMC as an Adult Nurse, with substantial post‑registration experience and demonstrable exposure to paediatric care.Extensive inpatient bedside nursing experience across both adult and paediatric services is essential—candidates must have hands‑on clinical experience in both settings, not one or the other.Strong background in inpatient nursing or, alternatively, significant experience within the healthcare insurance sector in a clinical or case management role.Proven expertise in utilisation review and managing complex discharge planning pathways.Senior-level clinical experience, typically at Band 6 or above (or equivalent), with demonstrable clinical leadership, service coordination, team supervision and/or management responsibilities.Proven ability to lead complex clinical decision-making, influence multidisciplinary teams and coordinate care across multiple stakeholders.Why HCA UK?Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.By caring for our colleagues, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day.As a Clinical Case Manager, you’ll be eligible for:25 days holiday each year (plus bank holidays) increasing with service, with the option to buy or sell leavePrivate Healthcare Insurance for treatment at our leading hospitalsPrivate pension contribution which increases with length of serviceSeason Ticket Loan and Cycle to Work schemeGroup Life Assurance from day oneCritical illness coverEnhanced Maternity and Paternity payCorporate staff discount for all facilities including Maternity packages at The PortlandComprehensive range of flexible health, protection and lifestyle benefitsDiscounts with over 800 major retailersCulture and valuesAt HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring, because when you feel seen, heard and supported you can be at your best for our patients and each other. Our mission is simple, above all else we’re committed to the care and improvement of human life. To achieve this, we live and breathe four core values:Unique and Individual: We recognise and value everyone as unique and individualKindness and compassion: We treat people with kindness and compassionHonesty, integrity and fairness: We act with absolute honesty, integrity and fairnessLoyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignityReasonable adjustmentsWe believe everyone should feel comfortable bringing their full self to work and have equal access to opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements and reasonable adjustments throughout our recruitment process and in the workplace.#LI-NK1
Locations
- The Harley Street Clinic
Skills Required
- both settingsintermediate
- inpatient nursing orintermediate
- utilisation reviewintermediate
Required Qualifications
- Registered with the NMC as an Adult Nurse, with substantial post‑registration experience and demonstrable exposure to paediatric care. (experience)
- Extensive inpatient bedside nursing experience across both adult and paediatric services is essential—candidates must have hands‑on clinical experience in both settings, not one or the other. (experience)
- Strong background in inpatient nursing or, alternatively, significant experience within the healthcare insurance sector in a clinical or case management role. (experience)
- Proven expertise in utilisation review and managing complex discharge planning pathways. (experience)
- Senior-level clinical experience, typically at Band 6 or above (or equivalent), with demonstrable clinical leadership, service coordination, team supervision and/or management responsibilities. (experience)
- Proven ability to lead complex clinical decision-making, influence multidisciplinary teams and coordinate care across multiple stakeholders. (experience)
- Registered with the NMC as an Adult Nurse, with substantial post‑registration experience and demonstrable exposure to paediatric care. (experience)
- Extensive inpatient bedside nursing experience across both adult and paediatric services is essential—candidates must have hands‑on clinical experience in both settings, not one or the other. (experience)
- Strong background in inpatient nursing or, alternatively, significant experience within the healthcare insurance sector in a clinical or case management role. (experience)
- Proven expertise in utilisation review and managing complex discharge planning pathways. (experience)
- Senior-level clinical experience, typically at Band 6 or above (or equivalent), with demonstrable clinical leadership, service coordination, team supervision and/or management responsibilities. (experience)
- Proven ability to lead complex clinical decision-making, influence multidisciplinary teams and coordinate care across multiple stakeholders. (experience)
- Why HCA UK?Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. (experience, 50 years)
- By caring for our colleagues, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. (experience)
Responsibilities
- Assess, plan, coordinate and review patient care and discharge planning across adult and paediatric services, starting from admission
- Act as a key liaison between patients, families, clinicians and third‑party payers to support safe, effective and timely care
- Complete utilisation reviews and obtain authorisation for treatment and ongoing care
- Contribute to multidisciplinary discussions and coordinated care and discharge decisions
- Promote patient advocacy, effective resource use and high standards of documentation and communication
- Assess, plan, coordinate and review patient care and discharge planning across adult and paediatric services, starting from admission
- Act as a key liaison between patients, families, clinicians and third‑party payers to support safe, effective and timely care
- Complete utilisation reviews and obtain authorisation for treatment and ongoing care
- Contribute to multidisciplinary discussions and coordinated care and discharge decisions
- Promote patient advocacy, effective resource use and high standards of documentation and communication
- 25 days holiday each year (plus bank holidays) increasing with service, with the option to buy or sell leave
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities including Maternity packages at The Portland
- Comprehensive range of flexible health, protection and lifestyle benefits
- Discounts with over 800 major retailers
- 25 days holiday each year (plus bank holidays) increasing with service, with the option to buy or sell leave
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities including Maternity packages at The Portland
- Comprehensive range of flexible health, protection and lifestyle benefits
- Discounts with over 800 major retailers
- Culture and valuesAt HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring, because when you feel seen, heard and supported you can be at your best for our patients and each other. Our mission is simple, above all else we’re committed to the care and improvement of human life. To achieve this, we live and breathe four core values:
- Unique and Individual: We recognise and value everyone as unique and individual
- Kindness and compassion: We treat people with kindness and compassion
- Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness
- Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
- Unique and Individual: We recognise and value everyone as unique and individual
- Kindness and compassion: We treat people with kindness and compassion
- Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness
- Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
- Reasonable adjustmentsWe believe everyone should feel comfortable bringing their full self to work and have equal access to opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements and reasonable adjustments throughout our recruitment process and in the workplace.
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