Client Services Rep 2 - Meeting Planner
IQVIA
Client Services Rep 2 - Meeting Planner
Job Description
Essential Duties & ResponsibilitiesCollaborate as an integral part of the client Core Team which comprises of meeting planners, speaker bureau planners, logistics planners, customer success managers, compliance specialists and tech support and other planner roles supporting overall planning (pre and post) of each meeting..Act as the IQVIA Program Owner and coordinate all aspects of the planning and delivery of relevant meeting logistics in a timely manner within the client’s business rules and budgetary requirement.Lead communication and planning with Program Host supporting all aspects of the following:HCP Speaker for meeting date within contractual parametersVenue, food/beverage, and AV confirmation with Logistics PlannerEnsuring set-up for virtual meeting types are timely - virtual meeting URL details and virtual moderatorAttendee RSVPs to ensure minimums are metEnsure program host meeting closeoutApplication of client business and compliance rules throughout the planning processManage all correspondence with field rep in a timely and accurate manner including but not limited to invitations, confirmation letters, program status updates, speaker travel itineraries and pre-event packs.Liaise with relevant internal and external stakeholders to ensure appropriate team members have the most up to date informationComplete work within client defined SLA parametersEnsure understanding of system functionalities related to job function as assignedAbility to trigger or escalate any items that can impact risk on meeting complianceComply with timekeeping standards & policies in Sprout, PSA ensuring accurate work hours are loggedOther related team task may be assignedQualifications3+ years of (events) planning, and/or customer service experience or equivalentPrevious work experience in catering to US clients, preferably in a phone-based Customer Service role, is requiredRelevant events or meeting planning experience is preferredPharma Industry experience is a plusFamiliarity with US cultural norms and practices to better understand and service stakeholders and clients.Bachelor's Degree Required.Proficiency in PC applications, Microsoft Office suite of products (Word, Excel, PowerPoint, Teams) and Outlook is required.Knowledge in SharePoint, Salesforce and Smartsheet preferred.Willing to work in night shiftAmenable to work in Mckinley TaguigIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.comIQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
Locations
- Philippines, Taguig City
Skills Required
- catering to US clientsintermediate
- US cultural normsintermediate
- PC applicationsintermediate
Required Qualifications
- 3+ years of (events) planning, and/or customer service experience or equivalent (experience, 3 years)
- Previous work experience in catering to US clients, preferably in a phone-based Customer Service role, is required (experience)
- Relevant events or meeting planning experience is preferred (experience)
- Pharma Industry experience is a plus (experience)
- Familiarity with US cultural norms and practices to better understand and service stakeholders and clients. (experience)
- Bachelor's Degree Required. (degree)
- Proficiency in PC applications, Microsoft Office suite of products (Word, Excel, PowerPoint, Teams) and Outlook is required. (experience)
- Knowledge in SharePoint, Salesforce and Smartsheet preferred. (experience)
- Willing to work in night shift (experience)
- Amenable to work in Mckinley Taguig (experience)
- IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com (experience)
- IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. (experience)
Responsibilities
- Collaborate as an integral part of the client Core Team which comprises of meeting planners, speaker bureau planners, logistics planners, customer success managers, compliance specialists and tech support and other planner roles supporting overall planning (pre and post) of each meeting..
- Act as the IQVIA Program Owner and coordinate all aspects of the planning and delivery of relevant meeting logistics in a timely manner within the client’s business rules and budgetary requirement.
- Lead communication and planning with Program Host supporting all aspects of the following:
- HCP Speaker for meeting date within contractual parameters
- Venue, food/beverage, and AV confirmation with Logistics Planner
- Ensuring set-up for virtual meeting types are timely - virtual meeting URL details and virtual moderator
- Attendee RSVPs to ensure minimums are met
- Ensure program host meeting closeout
- Application of client business and compliance rules throughout the planning process
- Manage all correspondence with field rep in a timely and accurate manner including but not limited to invitations, confirmation letters, program status updates, speaker travel itineraries and pre-event packs.
- Liaise with relevant internal and external stakeholders to ensure appropriate team members have the most up to date information
- Complete work within client defined SLA parameters
- Ensure understanding of system functionalities related to job function as assigned
- Ability to trigger or escalate any items that can impact risk on meeting compliance
- Comply with timekeeping standards & policies in Sprout, PSA ensuring accurate work hours are logged
- Other related team task may be assigned
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