JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position’s Goal Assistant Facility Manager – Soft ServicesRole OverviewSupport the Facility Manager in delivering high-quality soft services operations, ensuring excellent user experience through effective management of reception, housekeeping, catering, office services, and help desk functions in accordance with agreed Service Levels and Key Performance Indicators.Key ResponsibilitiesService Delivery ManagementManage day-to-day soft services operations to meet business unit requirements and maintain service excellence. Oversee the facilities team including Front Office Executives, Janitorial staff, and Facility Executives to ensure consistent delivery of user-focused services. Monitor the Help Desk system to ensure all service requests are logged, tracked, and resolved within agreed timeframes. Conduct routine floor inspections to verify service quality and contractor performance.Vendor & Supplier ManagementDevelop and maintain strong working relationships with soft services vendors and suppliers. Conduct spot-checks and reviews to verify contractors are meeting service obligations. Escalate performance issues and work collaboratively to resolve service gaps.Client & Stakeholder InteractionBuild effective relationships with key client representatives and business unit leaders. Clearly document and communicate client expectations to the facilities team. Coordinate closely with site leaders to address problems and enhance working environment performance. Conduct weekly meetings with associates to understand concerns and provide support.Records ManagementManage offsite document storage operations including scheduled collection and retrieval services. Ensure proper documentation protocols are followed and records are accessible when required.Project Support & Business ContinuityAssist with business unit relocations, office moves, and ad hoc projects as required. Provide backup support for the Facility Manager during periods of absence. Participate as a key team member in emergency response situations and be available for critical out-of-hours issues.Administrative & Compliance ManagementEnsure all soft services operations comply with relevant health, safety, and workplace standards. Maintain accurate documentation and reporting for all service activities. Complete general administrative tasks efficiently and support any other duties as assigned by the Facility Manager or Senior Manager.Management ResponsibilitiesIn addition to the above, this role includes the following specific management accountabilities:Catering & Pantry ManagementOversee pantry services and catering operations for in-house lunches, presentations, and staff eventsManage kitchen equipment inventory and coordinate maintenance requirementsOrder and manage pantry supplies including beverages, snacks, and consumablesHousekeeping ManagementEnsure general cleanliness of the office premises at all timesDirectly manage the janitorial team to maintain agreed cleaning standardsConduct regular inspections and address quality issues promptlyOffice Services ManagementOrder copier refills, non-IT office equipment, and plants for the officeOrder office supplies including stationery, pantry supplies, equipment, and servicesConduct analysis of consumption patterns and optimize ordering processesManage subscriptions for periodicals and newspapersFront Office ManagementManage the receptionist in the discharge of front office dutiesEnsure professional visitor management and first-point-of-contact servicesOversee mail, courier, and reception protocolsAdministrative ServicesManage user car park applications with the Building LandlordMaintain accurate records of all soft services activitiesAssist in managing service levels to meet business unit needsEducation & ExperienceRequired Experience:Minimum 5 years of experience in facility management with focus on soft servicesMinimum 3 years of supervisory or team leadership experience in a Facility Executive or similar roleProven track record managing multi-service soft services operationsRequired Skills & CompetenciesService Management: Strong understanding of soft services delivery models, service level agreements, and KPI managementPeople Management: Demonstrated ability to lead, motivate, and develop diverse teams in customer-facing environmentsCommunication: Excellent verbal and written communication skills with ability to interact effectively across all organizational levelsRelationship Building: Strong interpersonal skills with ability to build rapport quickly with clients, vendors, and team membersProblem Solving: Proactive approach to identifying issues and implementing practical solutions under pressureAdaptability: Ability to manage multiple priorities, adapt to changing requirements, and perform effectively in fast-paced environmentsAttention to Detail: Meticulous approach to quality control, inspections, and service delivery standardsTechnology: Proficient in help desk systems, facility management software, and standard office applicationsLocation: On-site –Mumbai, MHScheduled Weekly Hours:48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.