Enterprise Accounts - Regional Delivery Leader (West)
Jones Lang LaSalle
Enterprise Accounts - Regional Delivery Leader (West)
Job Description
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Enterprise Regional Delivery Position Overview The Enterprise Accounts - Regional Delivery Leader (West) is a strategic leadership role within JLL's Enterprise Portfolio Solutions team, responsible for operational excellence, client satisfaction across Transaction Management (TM) operations, and driving revenue growth. This position oversees regional TM delivery for enterprise clients, manages a team of Transaction Managers, and ensures best-in-class service delivery while maintaining financial accountability and fostering innovation through technology integration and global delivery optimization. Key Responsibilities Provide strategic direction and operational oversight to ensure superior, consistent delivery of TM products across all assigned enterprise accounts, driving continuous improvement in processes and methodologies for multi-location portfolios. Establish and communicate a comprehensive account strategy, translating organizational objectives into actionable plans with clear short- and long-term goals that drive measurable business outcomes and strengthen JLL's position as a trusted, competitive enterprise partner. Establish a consistent client governance cadence, including regular business reviews and account team touchpoints to ensure JLL delivers on established KPIs. Drive revenue growth and profitability by developing and executing strategies that exceed financial targets for TM operations within the Enterprise Portfolio Solutions business. Ensure financial plans align with regional and enterprise account objectives by overseeing financial operations — including reporting, forecasting, and profitability analysis against original projections. Promote adherence to all JLL policies, financial controls, and compliance standards across regional TM operations, ensuring accurate, audit-ready reporting and timely escalation of risk. Recruit, lead, develop, and manage a team of Transaction Managers reporting through the organization. Oversee TM tiering, resource allocation, and staffing/reporting lines across the region matching support to account complexity and volume. Foster a high-performance culture focused on client service excellence and professional development. Ensure all employees have actionable career development plans aligned with organizational goals. Expand TM service offerings within existing enterprise accounts. Build, maintain, and grow strategic client relationships that drive long-term value across the enterprise portfolio. Successfully partner with stakeholders across the Enterprise Portfolio Solutions platform and broader organization in a complex matrixed environment. Align closely with brokers within the region to ensure delivery operations reinforce brokerage relationships and revenue goals. Serve as a regional subject-matter expert supporting the Enterprise Portfolio Solutions sales organization in the pursuit process, contributing account insights and delivery credibility to new business proposals. Partner with the Technology team to select, integrate, and optimize technology solutions within TM operations to streamline workflows, strengthen service delivery capabilities, and create competitive differentiation for complex enterprise requirements. Qualifications Required: Bachelor's degree in Real Estate, Finance, Business Administration, or related field 10-12 years of proven track record in transaction management, corporate real estate, or related field with progressive leadership responsibility, preferably within enterprise or corporate account environments Demonstrated success driving revenue growth and managing P&L accountability for complex service delivery operations Strong business development and client relationship management experience with enterprise-level clients Experience leading and developing high-performing teams in a multi-account, matrixed organization Financial acumen with experience in budgeting, forecasting, and profitability analysis Excellent strategic thinking and execution capabilities Strong communication and stakeholder management skills in matrixed organizations serving enterprise clients Willingness to travel within the region (25-40%) to support client relationships, team development, and account governance High ethical standards and a collaborative, team-oriented leadership style Preferred: MBA or Master's degree Background in technology implementation and process optimization for large-scale operations Deep knowledge of corporate real estate transaction management operations and enterprise client needs Experience within JLL's Enterprise Portfolio Solutions or similar corporate account management environment This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Estimated compensation for this position:200,000.00 – 250,000.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:On-site –Los Angeles, CA, San Francisco, CAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.
Locations
- CA, San Francisco
- CA, Los Angeles
Skills Required
- enterprise-level clientsintermediate
- budgetingintermediate
- technology implementationintermediate
- corporate real estate transaction management operationsintermediate
Required Qualifications
- Bachelor's degree in Real Estate, Finance, Business Administration, or related field (degree in real estate)
- Bachelor's degree in Real Estate, Finance, Business Administration, or related field (degree in real estate)
- 10-12 years of proven track record in transaction management, corporate real estate, or related field with progressive leadership responsibility, preferably within enterprise or corporate account environments (experience, 12 years)
- 10-12 years of proven track record in transaction management, corporate real estate, or related field with progressive leadership responsibility, preferably within enterprise or corporate account environments (experience, 12 years)
- Demonstrated success driving revenue growth and managing P&L accountability for complex service delivery operations (experience)
- Demonstrated success driving revenue growth and managing P&L accountability for complex service delivery operations (experience)
- Strong business development and client relationship management experience with enterprise-level clients (experience)
- Strong business development and client relationship management experience with enterprise-level clients (experience)
- Experience leading and developing high-performing teams in a multi-account, matrixed organization (experience)
- Experience leading and developing high-performing teams in a multi-account, matrixed organization (experience)
- Financial acumen with experience in budgeting, forecasting, and profitability analysis (experience)
- Financial acumen with experience in budgeting, forecasting, and profitability analysis (experience)
- Excellent strategic thinking and execution capabilities (experience)
- Excellent strategic thinking and execution capabilities (experience)
- Strong communication and stakeholder management skills in matrixed organizations serving enterprise clients (experience)
- Strong communication and stakeholder management skills in matrixed organizations serving enterprise clients (experience)
- Willingness to travel within the region (25-40%) to support client relationships, team development, and account governance (experience)
- Willingness to travel within the region (25-40%) to support client relationships, team development, and account governance (experience)
- High ethical standards and a collaborative, team-oriented leadership style (experience)
- High ethical standards and a collaborative, team-oriented leadership style (experience)
Preferred Qualifications
- MBA or Master's degree (degree in master)
- MBA or Master's degree (degree in master)
- Background in technology implementation and process optimization for large-scale operations (experience)
- Background in technology implementation and process optimization for large-scale operations (experience)
- Deep knowledge of corporate real estate transaction management operations and enterprise client needs (experience)
- Deep knowledge of corporate real estate transaction management operations and enterprise client needs (experience)
- Experience within JLL's Enterprise Portfolio Solutions or similar corporate account management environment (experience)
- Experience within JLL's Enterprise Portfolio Solutions or similar corporate account management environment (experience)
Responsibilities
- Provide strategic direction and operational oversight to ensure superior, consistent delivery of TM products across all assigned enterprise accounts, driving continuous improvement in processes and methodologies for multi-location portfolios.
- Provide strategic direction and operational oversight to ensure superior, consistent delivery of TM products across all assigned enterprise accounts, driving continuous improvement in processes and methodologies for multi-location portfolios.
- Establish and communicate a comprehensive account strategy, translating organizational objectives into actionable plans with clear short- and long-term goals that drive measurable business outcomes and strengthen JLL's position as a trusted, competitive enterprise partner.
- Establish and communicate a comprehensive account strategy, translating organizational objectives into actionable plans with clear short- and long-term goals that drive measurable business outcomes and strengthen JLL's position as a trusted, competitive enterprise partner.
- Establish a consistent client governance cadence, including regular business reviews and account team touchpoints to ensure JLL delivers on established KPIs.
- Establish a consistent client governance cadence, including regular business reviews and account team touchpoints to ensure JLL delivers on established KPIs.
- Drive revenue growth and profitability by developing and executing strategies that exceed financial targets for TM operations within the Enterprise Portfolio Solutions business.
- Drive revenue growth and profitability by developing and executing strategies that exceed financial targets for TM operations within the Enterprise Portfolio Solutions business.
- Ensure financial plans align with regional and enterprise account objectives by overseeing financial operations — including reporting, forecasting, and profitability analysis against original projections.
- Ensure financial plans align with regional and enterprise account objectives by overseeing financial operations — including reporting, forecasting, and profitability analysis against original projections.
- Promote adherence to all JLL policies, financial controls, and compliance standards across regional TM operations, ensuring accurate, audit-ready reporting and timely escalation of risk.
- Promote adherence to all JLL policies, financial controls, and compliance standards across regional TM operations, ensuring accurate, audit-ready reporting and timely escalation of risk.
- Recruit, lead, develop, and manage a team of Transaction Managers reporting through the organization.
- Recruit, lead, develop, and manage a team of Transaction Managers reporting through the organization.
- Oversee TM tiering, resource allocation, and staffing/reporting lines across the region matching support to account complexity and volume.
- Oversee TM tiering, resource allocation, and staffing/reporting lines across the region matching support to account complexity and volume.
- Foster a high-performance culture focused on client service excellence and professional development.
- Foster a high-performance culture focused on client service excellence and professional development.
- Ensure all employees have actionable career development plans aligned with organizational goals.
- Ensure all employees have actionable career development plans aligned with organizational goals.
- Expand TM service offerings within existing enterprise accounts. Build, maintain, and grow strategic client relationships that drive long-term value across the enterprise portfolio.
- Expand TM service offerings within existing enterprise accounts. Build, maintain, and grow strategic client relationships that drive long-term value across the enterprise portfolio.
- Successfully partner with stakeholders across the Enterprise Portfolio Solutions platform and broader organization in a complex matrixed environment.
- Successfully partner with stakeholders across the Enterprise Portfolio Solutions platform and broader organization in a complex matrixed environment.
- Align closely with brokers within the region to ensure delivery operations reinforce brokerage relationships and revenue goals.
- Align closely with brokers within the region to ensure delivery operations reinforce brokerage relationships and revenue goals.
- Serve as a regional subject-matter expert supporting the Enterprise Portfolio Solutions sales organization in the pursuit process, contributing account insights and delivery credibility to new business proposals.
- Serve as a regional subject-matter expert supporting the Enterprise Portfolio Solutions sales organization in the pursuit process, contributing account insights and delivery credibility to new business proposals.
- Partner with the Technology team to select, integrate, and optimize technology solutions within TM operations to streamline workflows, strengthen service delivery capabilities, and create competitive differentiation for complex enterprise requirements.
- Partner with the Technology team to select, integrate, and optimize technology solutions within TM operations to streamline workflows, strengthen service delivery capabilities, and create competitive differentiation for complex enterprise requirements.
Benefits
- general: This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
- general: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
- general: 401(k) plan with matching company contributions
- general: Comprehensive Medical, Dental & Vision Care
- general: Paid parental leave at 100% of salary
- general: Paid Time Off and Company Holidays
- general: Early access to earned wages through Daily Pay
- general: 401(k) plan with matching company contributions
- general: Comprehensive Medical, Dental & Vision Care
- general: Paid parental leave at 100% of salary
- general: Paid Time Off and Company Holidays
- general: Early access to earned wages through Daily Pay
- general: At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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