JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job DescriptionLocationBase: Client site at Sannomiya, Kobe (Japan HQ of International Pharmaceutical Company)Required Key ResultsBe familiar with the Scope of Works and assist the Henkel Account West Leader in the delivery ofUninterrupted site operationClient SatisfactionContinuously improving servicesBe a back-up of Site Lead during his out of officeFor clientsFor operation of Eli Lilly Account Japan Affiliate Cluster (Kobe HQ, Tokyo Office, other remote sites)For JLL Account ManagerResponsibilitiesTeam ResponsibilitiesHard Services (Building & Facilities Management)Kobe HQ: Leased whole building (10 floors) – most services are managed/delivered by building ownerPoint of contact to the Building ManagementSoft ServicesReception, Cleaning, Security cards, Courier & Mail Services, Cafeteria, Vending Machines, etc.Ensure that detailed walk-through and inspections are routinely conducted and the results are reported.Vendor managementSuggest Cost Saving ideas/plans to the Site Lead and execute the plan.Plan/manage small projects, e.g., office layout change, etc.Meeting Room AV equipment management / Event supportAccounting Services: PO Placement ～ PaymentHelpdesk for Lilly end-usersRequired qualifications, experience, skills and othersWorking knowledge of FM, GA/Admin., building management, Furniture/fits-out, etc.Computer skills for business in Microsoft Office, e.g., Excel, Word, PPTEnglish capability to participate in Web/Tel. conferences, discuss current status/issues of the JA Cluster and obtain necessary information/supports for JA Cluster from Region team. English capability in writing/reading is also required. TOEIC more than 750 if no experience to use English in business. Set stretched goals, develop plans and move forward to the goalsStrong leadership in own core competencyLogical thinking and effective communication skillsInterpersonal skills to build good relationship and co-work with client, team colleagues and end-usersWork hour: 8:45 ~ 17:30 (Lunch break: 12:00-13:00) of weekdays, summer holidays, year-end/new year holidaysLocation勤務地神戸三宮（クライアント先常駐、外資系製薬企業の日本本社）Responsibilities職責【求める結果】クライアントより受託している業務範囲を理解し、サイトリーダーをサポートして、サービスを停止することなく提供クライアント満足度を高める業務・サービスを継続して改善し、品質を高めるサイトリーダー不在時のバックアップを務めて、クライアントを長く待たせたり、業務が停止したりする事がないようにする。クライアントへの窓口バックアップイーライリリーアカウント神戸本社クラスター（神戸本社サイト・東京オフィスサイト・その他リモートサイト）の運用サポートのバックアップ（問題発生時の指揮･報告・解決指示等）アカウントマネージャーへの報告バックアップ【所属チームの業務カテゴリー】募集ポジションはこの中の一部を担当施設・設備管理神戸本社１０階建て賃貸ビル（一棟借り）・東京支社賃貸ビル（ワンフロアー）・全国リモートサイト賃貸約50拠点ビル管理への窓口業務ソフトサービス管理（業者管理含む）：受付、セキュリティーカード、メールサービス、清掃、複合機･印刷サービス、カフェテリア(小規模)･給茶機・自販機、等館内の定期的な巡回・自主点検･報告コスト削減の提案･実施業者管理会議室設備管理・イベントサービス小規模プロジェクト（館内引っ越し等）管理経理サービス：発注書発行～支払までの経理処理。クライアントへの請求処理、予算管理クライアント従業員からの各種問いあわせ対応・窓口業務Required qualifications, experience, skills and others求められる資格・経験・スキル・その他要件ファシリティマネジメントや総務、レイアウト・家具・インテリア関連業務、建築・建設・設備関連業務の経験があるExcel、Word、PowerPoint、メールソフトをビジネスで使用する十分なスキルがある英語での電話会議に参加できるビジネス英語力がある。ほしい情報を入手し、Japanの進捗・問題の報告や、要求ができる英語力がある。ビジネスで英語使用経験がない場合、目安としてTOEIC750点以上。望ましい人物像としては、クライアントの望む事を理解し、高品質のサービスを提供できる。自ら高い目標を設定し、それを達成するために、計画を立て実行できる自分の専門分野を持ち、その中で強いリーダーシップを発揮できる。論理的な思考とコミュニケーションができる。チーム内外のメンバーと信頼関係を築き、協力できる。８：４５－１７：３０（昼休憩：１２：００－１３：００）、土日祝休み、夏季・年末年始休暇ありLocation: On-site –Hyogo, JapanIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.