JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Account Manager - Operations LeadPosition OverviewThe Account Manager - Operations Lead is responsible for end-to-end operational management of assigned client accounts, serving as the primary point of contact and ensuring seamless delivery of services while driving client satisfaction and business growth.Key ResponsibilitiesAccount Management & Client RelationsServe as the dedicated point of contact for assigned accounts, building and maintaining strong relationships with key stakeholders at all organizational levels. Understand client business objectives, challenges, and requirements to deliver tailored solutions that align with their strategic goals. Conduct regular business reviews and strategic planning sessions to ensure continuous value delivery and identify growth opportunities.Operations ManagementOversee all operational aspects of account delivery including service execution, resource allocation, and performance monitoring. Coordinate cross-functional teams to ensure seamless service delivery and resolve operational issues promptly. Develop and implement operational processes and workflows that enhance efficiency and service quality. Monitor key performance indicators and service level agreements, implementing corrective actions when necessary.Financial ManagementManage account budgets, forecasting, and financial performance to meet revenue and profitability targets. Prepare accurate financial reports and analysis for internal stakeholders. Identify opportunities for revenue growth through upselling and cross-selling of additional services. Ensure timely invoicing and work with finance teams to resolve billing issues.Team Leadership & CoordinationLead and coordinate internal teams including operations staff, technical specialists, and support personnel to deliver on account commitments. Facilitate communication between client-facing teams and back-office functions. Provide guidance and mentorship to junior team members supporting the account.Risk & Compliance ManagementIdentify potential risks to service delivery and implement mitigation strategies. Ensure all operations comply with contractual obligations, company policies, and relevant regulations. Maintain comprehensive documentation of processes, decisions, and client interactions.Strategic Planning & ImprovementDevelop account strategies that align with both client objectives and company goals. Analyze operational data to identify trends and opportunities for service enhancement. Drive continuous improvement initiatives that increase efficiency and client satisfaction.Required QualificationsEducation: Bachelor's degree in Business Administration, Operations Management, Real Estate, or related fieldExperience: 5-7 years of progressive experience in account management or operations management, preferably in professional services or facility management sectorsSkills:Proven track record of managing complex client accounts and multi-site operationsStrong financial acumen with experience in budget management and P&L responsibilityExcellent project management and organizational skillsOutstanding communication and interpersonal abilitiesStrong analytical and problem-solving capabilitiesAbility to manage multiple priorities in a fast-paced environmentPreferred QualificationsExperience in commercial real estate, facility management, or related industriesProfessional certifications (PMP, Six Sigma, or relevant industry credentials)Background in change management and process improvement methodologiesCompetenciesClient-centric mindset with commitment to service excellenceStrategic thinking with operational execution capabilitiesLeadership presence and ability to influence without direct authorityAdaptability and resilience in dynamic environmentsStrong business judgment and decision-making skillsCollaborative approach with ability to build effective partnershipsPerformance MetricsClient satisfaction scores and retention ratesAccount revenue growth and profitabilityService level agreement complianceOperational efficiency improvementsTimeliness and accuracy of reportingSuccessful resolution of issues and client concernsLocation: On-site –Gurugram, HRScheduled Weekly Hours:48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.