JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL - Lead Workplace Experience Ambassador (P3)Location: Flexible, ideally San Jose OR RaleighReports to: Global Workplace Experience & Food LeadEstimated base salary for this position in San Jose: $95,600 - $117,100 & $73,500 - 90,100 in RaleighWhat this job involves:JLL's Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams. The Lead Experience Services Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Lead Experience Services Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This role is responsible for the implementation of the experience program across multiple client sites and will be assigned to work from a key client location. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.What your day-to-day will look like:Journey Mapping & Observational AnalysisMap employee journeys to identify pain points and improvement opportunitiesObserve workplace patterns including traffic flow and service effectivenessConduct research through shadowing, interviews, and surveysCreate user personas to inform service designTranslate insights into actionable workplace recommendationsSite Audits and SolutionsConduct regular workplace audits using standardized assessment toolsEvaluate workspace functionality, amenities, and environmental conditionsWalk floors daily to ensure spaces operate properly and identify improvementsDevelop data-driven solutions based on findings and user feedbackCollaborate with facility partners to implement and monitor solutionsImprovement Plans & Best PracticesDrive continuous improvement through innovation and optimizationCreate improvement plans with clear objectives, timelines, and metricsLead HX Champions to build engagement and adoptionResearch and share best practices across the JLL networkFacilitate design thinking workshops to generate creative solutionsDevelop programming that maintains community participationCommunication & Master CalendarMaintain master calendar of workplace events, initiatives, and key milestonesManage internal social platforms and digital channelsCreate engaging content that drives participation and celebrates successesEnsure communications align with brand guidelinesCoordinate with stakeholders to maximize visibility and avoid conflictsEngagement EventsOrganize and operationalize engagement events with stakeholdersDesign interactive experiences that strengthen culture and connectionsManage event logistics including vendors, budget, and registrationMeasure success through attendance, feedback, and impact assessmentsContinuously refine programming based on dataCore Service ExcellenceServe as primary contact for employee inquiries and workplace feedbackDeliver services consistent with SLAs and professional standardsSupport data collection and reporting aligned with client goalsAnalyze behavior patterns to identify growth opportunitiesCollaborate across business lines to deliver experience servicesBuild relationships with employees and guests through visible engagementRespond to all requests within one day with personal follow-upIdentify and escalate potential risks appropriatelyRequired qualifications:High school diploma or GED equivalent5+ years of experience in hospitality, customer service, facilities management, or workplace services in corporate workplace services, commercial real estate, or property management environmentsProven ability to lead, motivate, and develop high-performing teams in fast-paced environmentsUnderstanding of employee engagement principles and what motivates workplace participationExcellent organizational and time management abilitiesExceptional interpersonal and communication skills with the ability to interact professionally with all organizational levelsStrong problem-solving abilities and sound judgment in handling complex situations and competing prioritiesProficiency with workplace management systems, Microsoft Office Suite, and visitor management platformsAdept in social media marketing, content creation, and engagement strategiesFlexibility to work varying shifts including occasional evenings or weekends based on client needsPreferred qualifications:Bachelor's degree in hospitality management, business administration, or related fieldDemonstrated experience implementing workplace experience programs or service improvement initiativesPlease submit your application with an updated resume, location, and contact information. If you're a current JLL employee, please apply using the Internal Career Site.​This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Estimated compensation for this position:73,500.00 – 117,100.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:On-site –Raleigh, NC, San Jose, CAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. 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Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.