JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Location: Nava Nakorn Industrial Estate, Ayutthaya/Pathum Thani, Thailand Purpose: Monitor data center infrastructure and IT systems from the Network Operations Center, ensuring proactive detection and rapid response to any issues affecting availability or performance.Key Responsibilities:Monitor infrastructure and environmental systems via BMS and monitoring toolsTrack and respond to alarms from critical systemsCreate and manage incident tickets in ticketing systemCoordinate response activities with engineering teamsCommunicate with clients regarding incidents and maintenanceMaintain NOC documentation and runbooksGenerate operational reports and dashboardsMonitor access control and video surveillance systemsCoordinate with Remote Hands team for physical tasksEscalate critical issues per escalation matrixDocument all activities in shift logsSupport 24/7 NOC operations through shift rotationMaintain updated contact lists and escalation proceduresJob SpecificationEducation:Bachelor's degree or Diploma in Information Technology, Computer Science, or related fieldExperience:Minimum 2 years in NOC, helpdesk, or IT operations roleExperience with monitoring systems and ticketing platformsData center operations experience preferredSkills & Competencies:Strong computer and IT systems knowledgeExcellent communication skills (written and verbal)Ability to multitask and prioritize effectivelyCustomer service orientationAnalytical thinking and problem diagnosisAttention to detail and accurate documentationAbility to work under pressure in 24/7 environmentCertifications (Preferred):ITIL FoundationCompTIA A+ or Network+Monitoring tool certifications (Nagios, SolarWinds, etc.)Language:Fluent in Thai and English (spoken and written)Location: On-site –Bangkok, THAIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.