JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Technical Support Engineering Analyst I - Unified Communications & Project AdministrationOverviewSupport unified communications and voice technologies while coordinating UC&C project activities. Provide technical support for Microsoft Teams, VoIP systems, and video conferencing platforms, while managing project documentation, schedules, and stakeholder communication for UC deployments.Key ResponsibilitiesProvide first-level support for UC platforms (Microsoft Teams, Zoom, Webex, VoIP/PBX systems)Troubleshoot voice quality, video conferencing, and collaboration platform issuesConfigure user accounts, phone systems, dial plans, voicemail, and call routingManage UC project documentation, schedules, status reports, and deliverable trackingCoordinate cross-functional meetings with IT teams, vendors, and stakeholdersSupport UC deployments including phone system cutovers, Teams migrations, and room installationsExecute testing for voice quality, call routing, and E911 functionalityCoordinate procurement of UC equipment and manage vendor relationshipsDevelop user communications, training materials, and adoption resourcesMaintain configuration management database and system documentationComplete audits for UC and voice related billing and systemsGenerate reports on UC utilization, call quality metrics, and project performanceQualificationsRequired:Associate or Bachelor's degree in Telecommunications, IT, or Project Management (or equivalent experience)0-2 years in unified communications support, voice systems, or IT project coordinationKnowledge of VoIP technologies and Microsoft TeamsKnowledge of SIP, RTP, voice networking, and telephony conceptsProficiency with project management tools (Microsoft Project, SharePoint)Strong organizational and communication skillsPreferred:Microsoft 365 Certified: Teams Administrator AssociateCompTIA Network+, ITIL Foundation, or CAPMExperience with enterprise UC deployments and contact center technologiesKnowledge of UC monitoring tools and audiovisual systemsWorking ConditionsStandard business hours with regular evening/weekend work during deployments and maintenance windows.Location: On-site –Bengaluru, KAScheduled Weekly Hours:40If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.