JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Overview: We are seeking an experienced Property Manager to oversee the day-to-day operations of a premium mixed-use compound in Riyadh. The successful candidate will be responsible for delivering exceptional resident service, maximizing occupancy and revenue, managing stakeholder relationships, and ensuring full regulatory compliance across all property management functions. Key Responsibilities: Leasing & Tenancy Management Develop and execute annual leasing and pricing strategies to achieve occupancy targetsManage the full tenant lifecycle including move-ins, move-outs, renewals and lease negotiationsOversee Ejar and Shomoos registration, renewals and compliance with RERA guidelinesMaintain professionally staged show units ensuring viewing readiness at all timesConduct property viewings and follow up with prospective tenants within agreed timelinesDevelop and execute corporate and diplomatic leasing outreach programsPrepare annual rent benchmarking reports aligned with market comparablesHandle all tenant communications professionallyManage retail and commercial tenant relationships including fit-out approvals and lease complianceCoordinate tenant onboarding programs including welcome kits and compound orientation Financial & Revenue Management Oversee monthly rent billing, collection and reconciliation processesImplement robust arrears control procedures and achieve collection targetsManage tenant deposit accounts in accordance with regulatory requirementsCoordinate utility meter readings and process resident rebilling for consumption overagesSupport preparation of annual budgets and monitor variance against approved spendEnsure full ZATCA compliance including VAT, e-invoicing, withholding tax and ZakatMaintain open-book financial records and support Owner audit requirementsPrepare monthly management accounts including income statements and receivables agingMonitor and minimize bad debt write-offs to remain within approved thresholdsIdentify and maximize non-residential revenue streams and additional service income Operations & Vendor Coordination Act as single point of contact between Owner and facility management contractorReview and approve planned preventive maintenance schedules submitted by FM contractorSign off work permits for hard and soft services including hot work and after-hours accessCoordinate weekly operational meetings and monthly performance reviews with FM contractorManage resident access coordination for FM worksOwn all resident-facing communications related to FM activities (outages, maintenance, closures)Conduct quarterly joint inspections of common areas, plant rooms and amenitiesManage vacant unit inspections and coordinate MEP minimum-run schedulesOversee parking management including allocation, enforcement and visitor permitsEnsure service request integration between property management and CAFM systems Customer Service & Community Management Manage helpdesk operations and ticketing system with defined response timesHandle complaints efficientlySupport the events team with executing community events calendarDeliver consistently high resident satisfaction scoresImplement and manage resident experience mobile app with real-time service request capabilityDevelop and execute resident retention and engagement programsConduct tenant satisfaction surveys and implement improvement action plansManage visitor management systems and access control protocolsOversee resident services including mail/parcel handling, lost and found, and pet registration Compliance & Reporting Ensure full compliance with KSA regulations including MoMRA, ZATCA, Civil Defense and SDAIAMaintain comprehensive incident register and coordinate insurance claims handlingPrepare and submit monthly reports including KPI performance, risk assessment and improvement recommendationsSupport preparation of annual reports and business plansMaintain visitor and contractor access logs per Civil Defense requirementsEnsure PDPL compliance including data subject access requests and breach notification protocolsManage Business Continuity Plan and conduct annual testing exercisesMaintain all lease trackers, arrears reports and maintenance documentationProvide real-time Owner dashboard access to all operational and financial data The candidate will perform all functions and responsibilities which may not be expressly mentioned in the Clients contract, but that are necessary for the proper performance of services and the conducting of activities for the effective and efficient management of the property in accordance with good industry protocols and any applicable best international standards and codes of practice. Required Qualifications & Experience Minimum 5 years property management experience in KSAExperience managing mixed-use developments (compound experience strongly preferred)Proven track record in leasing, rent collection and tenant retentionStrong understanding of KSA tenancy regulations and REGA guidelinesFluency in English (Arabic proficiency is an advantage)Proficient in property management systems and MS OfficeExcellent communication, organizational and problem-solving skillsBachelor's degree in Business Administration, Real Estate Management or related field Key Competencies Customer-focused with strong interpersonal and relationship management skillsResults-oriented with proven ability to meet and exceed KPIsStrong financial acumen and commercial awarenessAbility to work under pressure and manage multiple competing prioritiesTeam player with demonstrated leadership capabilityDetail-oriented with strong organizational skillsProblem-solver with sound decision-making abilitiesCulturally aware and sensitive to diverse resident communitiesLocation: On-site –Riyadh, SAUIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. 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