JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Key PurposeTo provide comprehensive administrative support and assist in the valuation report writing process to increase team efficiency and deliver quality client service.Key DimensionsFinancial DelegationThe position does not have a set financial delegation. The CMG JBS Director of Operations and/or Operations manager must approve all financial expenditures.Key Internal RelationshipThe CMG-JBS Business Support Analyst:Reports to the Assigned Manager on daily issues/queries, identified risks or concerns, or if requiring assistance.Interacts with the team to share knowledge and contribute to the continual improvement of the team.Interacts and builds a high rapport with Brokers and the CMG Manager for Operations to achieve our vision and strategic goals.Key External RelationshipLiaises with valuers regarding documentation or file clarification.Contacts external parties as directed by the broker.Key AccountabilitiesPROVIDING SUPERIOR CLIENT SERVICEEfficiently manages time to meet required timeframes and obligations for quality client service.Appropriately and correctly uses all internal systems, processes, and policies.All work is completed to the required standards, ensuring accuracy and compliance with relevant industry and client requirements.At all times, ensure a ‘client first’ attitude is displayed when undertaking the role, including the provision of high-quality service to internal and external clientAssisting clients and responding to client requests where appropriate and on time.Ongoing monitoring and management of all internal systems through the entire workflow lifecycle.DEVELOPMENT AND INNOVATIONMonitor performance against set KPIs and adjust work processes as required to meet KPIs.OTHEROther duties within safety and competency parameters, as directed by your assigned Manager, from time to time.Conduct all activities using the Company’s Quality management system.Key Performance IndicatorsWork ProductivityRequests are actioned within 2 hours of receipt.All file Work ProductivityProcess all requests within 2 hours of receiptComplete daily updates on all files with accurate notes containing full action taken and next stepsSupport the report writing process to meet delivery timeframesProcess all daily work received with relevant updatesQuality and ComplianceMaintain 95% accuracy rate on all administrative tasks and report preparationFollow Standard Operating Procedures for all processesEnsure all work meets internal requirements and external industry standardsReport workplace incidents, hazards, and risks appropriatelyTeam FocusReceive positive feedback from assigned manager and wider CMG teamDemonstrate initiative to assist others during quieter periodsCollaborate effectively with team members in both administrative and report writing tasksQualifications and RequirementsSkillsProficient in Microsoft Office SuiteStrong written communication and report writing skillsHigh computer literacy and attention to detailExcellent time management and customer service skillsAbility to communicate effectively with internal and external clientsKey AttributesAbility to work accurately under pressure and meet tight deadlinesExperience working in busy open-plan office environmentsProven ability to manage workflow effectively and prioritize tasksReal estate background is an advantageStrong analytical and research skills for report writing supportReports are updated daily on various systems. Notes must be accurate and contain the complete and relevant action taken and the next steps required.Monitor client systems and provide meaningful communication on requests.All daily work received has been processed with relevant updates.Team FocusFeedback from your assigned Stakeholder and the wider CMG team is optimistic.Feedback from the Stakeholders, other staff within our department, and the greater JLL community is positive.Demonstrate forethought to help others during quieter workflow periods.Quality and ComplianceAll requests are actioned within the preferred timeframes.All requests are actioned in line with the Standard Operating Procedure. Work is fully completed and meets internal requirements as well as external industry standards.All workplace incidents, hazards, risks, and opportunities for improvement are appropriately reported.Growth of the companyIdentifies areas where service quality can be improved and actively participates in initiatives to deliver improvements.Conveying any identified opportunities for new business to the manager and participating in establishing and maintaining client relationships were required.Responsibilities of the roleWe are looking for Senior Analyst - Business Support to support and assist the JLL Value & Risk practice presence across the Singapore region. This role focuses on preparing reports and data entries, as well as maintaining a high level of accuracy in daily operations.Scope of Administrative WorkUpdate job status on all internal systems daily with accurate notes and next stepsLiaise with external parties, including valuers and clients, regarding documentation or file clarificationMaintain and update records and files in a timely mannerEnsure correct work processes are always followedReport Writing ProcessPrepare real estate valuation and consultancy reports under supervisionConduct data research and gather relevant property informationAccurately input data into systems and databases for report preparationAssist in drafting report sections and documentationWork closely with valuers, internal and external clients to meet expectationsReview and format reports to meet internal and external industry standardsSupport the preparation of accurate and quality valuation assignments within required timeframesQualifications and SkillsExperienceMinimum 2 years of experience in an administration role or similar property industry experienceSkillsProficient in Microsoft Office SuiteStrong written communication and report writing skillsHigh computer literacy and attention to detailExcellent time management and customer service skillsAbility to communicate effectively with internal and external clientsLocation: On-site –Taguig, PhilippinesIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.