SME – Property Administration
Jones Lang LaSalle
SME – Property Administration
Job Description
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Duties & responsibilitiesThe Senior Point of Contact – Property Administration leads service delivery for the RESIpm Australia portfolio, delivered through the JLL Business Services shared service centre in Manila. The role owns quality assurance across the team’s output, system and user administration, reporting, and the client relationship, acting as the single escalation point for RESIpm. This role works with the Team Leader – PAM System support on team performance reporting and review.The role is deliberately separated from transactional execution: it reviews and assures work performed by the Property Administration seats and does not perform those transactions itself.Own and operate the quality assurance framework across the team’s output, in line with JBS internal QA standardsConduct lease agreement audits within Console and Property TreeAudit lease renewal and letting fees for accuracy and compliancePerform Form 6 audits across Console and SharePointAudit MYBOS data for consistency and accuracyComplete quarterly audits of routine inspectionsTrack error trends, agree corrective actions, and feed findings back into training and process documentationSet up and remove user accounts across REIQ, Console, MYBOS, Ignite and REAMaintain and update templates within Console Cloud and Property TreeConduct regular audits of software and subscriptions, and maintain access records aligned to rolePrepare and maintain KPI matrices for Building Managers and Property ManagersGenerate and maintain accurate vacancy lists, and produce bi-monthly newsletters for stakeholdersProvide service performance reporting to the client and to JBS leadershipAct as the single point of contact for the client for day-to-day queries and escalationsManage exceptions escalated by the Property Administration seatsOwn knowledge transfer from the incumbent provider and from the client during transitionCreate and maintain process documentation, standard operating procedures and the task allocation matrixSupport cross-training across the Property Administration seatsIdentify and propose process transformation and automation opportunitiesMaintain segregation of duties by not performing the transactional activity subject to quality assurance review. A named alternate performs the review during periods of leave or absenceAdhoc tasks assignedPerformance objectivesMaintain quality assurance coverage across the agreed sample of the team’s output, with findings documented and corrective actions closedEnsure client and stakeholder satisfaction, and maintain a healthy long-term relationship with RESIpmEnsure system access records remain accurate and aligned to roleDeliver KPI, vacancy and newsletter reporting to the agreed scheduleIdentify operational gaps and drive to ensure closureEnhance own professional and personal skillsKey skillsSound judgement and the confidence to challenge and escalate where standards are not metHigh attention to detail, particularly in audit and compliance reviewGood experience in stakeholder management and change managementStrong analytical and problem solving skills, with the ability to identify root cause and drive corrective actionAbility to document processes clearly and coach others to themHigh level of discretion and confidentialitySound planning and organisational skills to prioritise work and meet tight deadlinesStrong cultural alignment: unwavering ethical standards; drives excellence and innately collaborativeEmployee specificationBachelor’s degree in Business Administration, Information Systems, Real Estate or other relevant disciplinesMinimum 3 years’ experience in property administration, shared services or a related environmentDemonstrated experience in audit, quality assurance or compliance functionsExperience acting as a point of contact for external or client stakeholdersExperience in system or user access administration highly desirableWorking knowledge of Property Tree, Reapit and/or Console, with exposure to REIQ, MYBOS, Ignite and REAUnderstanding of residential tenancy legislation and compliance requirementsWilling to align working hours to the Australian business dayLocation: On-site –Taguig, PhilippinesIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Locations
- Philippines, Taguig
Responsibilities
- Own and operate the quality assurance framework across the team’s output, in line with JBS internal QA standards
- Conduct lease agreement audits within Console and Property Tree
- Audit lease renewal and letting fees for accuracy and compliance
- Perform Form 6 audits across Console and SharePoint
- Audit MYBOS data for consistency and accuracy
- Complete quarterly audits of routine inspections
- Track error trends, agree corrective actions, and feed findings back into training and process documentation
- Set up and remove user accounts across REIQ, Console, MYBOS, Ignite and REA
- Maintain and update templates within Console Cloud and Property Tree
- Conduct regular audits of software and subscriptions, and maintain access records aligned to role
- Prepare and maintain KPI matrices for Building Managers and Property Managers
- Generate and maintain accurate vacancy lists, and produce bi-monthly newsletters for stakeholders
- Provide service performance reporting to the client and to JBS leadership
- Act as the single point of contact for the client for day-to-day queries and escalations
- Manage exceptions escalated by the Property Administration seats
- Own knowledge transfer from the incumbent provider and from the client during transition
- Create and maintain process documentation, standard operating procedures and the task allocation matrix
- Support cross-training across the Property Administration seats
- Identify and propose process transformation and automation opportunities
- Maintain segregation of duties by not performing the transactional activity subject to quality assurance review. A named alternate performs the review during periods of leave or absence
- Adhoc tasks assigned
- Own and operate the quality assurance framework across the team’s output, in line with JBS internal QA standards
- Conduct lease agreement audits within Console and Property Tree
- Audit lease renewal and letting fees for accuracy and compliance
- Perform Form 6 audits across Console and SharePoint
- Audit MYBOS data for consistency and accuracy
- Complete quarterly audits of routine inspections
- Track error trends, agree corrective actions, and feed findings back into training and process documentation
- Set up and remove user accounts across REIQ, Console, MYBOS, Ignite and REA
- Maintain and update templates within Console Cloud and Property Tree
- Conduct regular audits of software and subscriptions, and maintain access records aligned to role
- Prepare and maintain KPI matrices for Building Managers and Property Managers
- Generate and maintain accurate vacancy lists, and produce bi-monthly newsletters for stakeholders
- Provide service performance reporting to the client and to JBS leadership
- Act as the single point of contact for the client for day-to-day queries and escalations
- Manage exceptions escalated by the Property Administration seats
- Own knowledge transfer from the incumbent provider and from the client during transition
- Create and maintain process documentation, standard operating procedures and the task allocation matrix
- Support cross-training across the Property Administration seats
- Identify and propose process transformation and automation opportunities
- Maintain segregation of duties by not performing the transactional activity subject to quality assurance review. A named alternate performs the review during periods of leave or absence
- Adhoc tasks assigned
- Performance objectives
- Maintain quality assurance coverage across the agreed sample of the team’s output, with findings documented and corrective actions closed
- Ensure client and stakeholder satisfaction, and maintain a healthy long-term relationship with RESIpm
- Ensure system access records remain accurate and aligned to role
- Deliver KPI, vacancy and newsletter reporting to the agreed schedule
- Identify operational gaps and drive to ensure closure
- Enhance own professional and personal skills
- Maintain quality assurance coverage across the agreed sample of the team’s output, with findings documented and corrective actions closed
- Ensure client and stakeholder satisfaction, and maintain a healthy long-term relationship with RESIpm
- Ensure system access records remain accurate and aligned to role
- Deliver KPI, vacancy and newsletter reporting to the agreed schedule
- Identify operational gaps and drive to ensure closure
- Enhance own professional and personal skills
- Sound judgement and the confidence to challenge and escalate where standards are not met
- High attention to detail, particularly in audit and compliance review
- Good experience in stakeholder management and change management
- Strong analytical and problem solving skills, with the ability to identify root cause and drive corrective action
- Ability to document processes clearly and coach others to them
- High level of discretion and confidentiality
- Sound planning and organisational skills to prioritise work and meet tight deadlines
- Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative
- Sound judgement and the confidence to challenge and escalate where standards are not met
- High attention to detail, particularly in audit and compliance review
- Good experience in stakeholder management and change management
- Strong analytical and problem solving skills, with the ability to identify root cause and drive corrective action
- Ability to document processes clearly and coach others to them
- High level of discretion and confidentiality
- Sound planning and organisational skills to prioritise work and meet tight deadlines
- Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative
- Employee specification
- Bachelor’s degree in Business Administration, Information Systems, Real Estate or other relevant disciplines
- Minimum 3 years’ experience in property administration, shared services or a related environment
- Demonstrated experience in audit, quality assurance or compliance functions
- Experience acting as a point of contact for external or client stakeholders
- Experience in system or user access administration highly desirable
- Working knowledge of Property Tree, Reapit and/or Console, with exposure to REIQ, MYBOS, Ignite and REA
- Understanding of residential tenancy legislation and compliance requirements
- Willing to align working hours to the Australian business day
- Bachelor’s degree in Business Administration, Information Systems, Real Estate or other relevant disciplines
- Minimum 3 years’ experience in property administration, shared services or a related environment
- Demonstrated experience in audit, quality assurance or compliance functions
- Experience acting as a point of contact for external or client stakeholders
- Experience in system or user access administration highly desirable
- Working knowledge of Property Tree, Reapit and/or Console, with exposure to REIQ, MYBOS, Ignite and REA
- Understanding of residential tenancy legislation and compliance requirements
- Willing to align working hours to the Australian business day
Tags & Categories
Answer 10 quick questions to check your fit for SME – Property Administration @ Jones Lang LaSalle.
10 Questions
~2 Minutes
Instant Score