JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description: Experience Upskilling App - Simulation Designer & Pit Stop Program CrewDepartment: Experience Services, Centre of Expertise Location: Bangalore, India Position OverviewJLL is seeking a creative Content Development & Simulation Designer to shape learning experiences for our Experience Upskilling App—a digital platform delivering gamified training to on-site employees across our global facility management accounts.You'll design compelling simulation-based experiences that drive measurable behavioural change, crafting engaging narratives and dialogues that transform learning objectives into experiences users genuinely want to complete.Additionally, you'll support JLL's Pit Stop Program—our continuous improvement initiative that captures, evaluates, and shares innovative experience initiatives across global accounts. This dual focus allows you to both create new learning content and help elevate best practices emerging from the field. What You'll BringWe're looking for curious, creative L&D professionals who combine storytelling flair with technical understanding. You have proven experience developing narrative-driven training content, ideally including dialogue-based scenarios. You're energized by client interaction and research, using these insights to inform your designs. You thrive in multidisciplinary teams and are driven by making a tangible impact on people's everyday work lives. Key ResponsibilitiesContent Creation & Learning DesignCreate compelling, natural dialogue for characters within facility management and workplace service scenariosDevelop engaging narratives aligned with learning objectives that drive behavioural changeDesign gamified, bite-sized learning experiences using the vendor's platformApply pedagogical best practices to ensure effective knowledge transferDevelop role-specific training modules for diverse on-site employee populations across global accountsStakeholder Collaboration & ResearchRun workshops and conduct interviews with facility management leaders and account teams Collaborate with the Training Platform Project Lead, vendor's project managers, visual designers, and technical teamsWork with subject matter experts to capture authentic workplace scenariosEngage with account leaders to ensure content reflects client-specific requirements and cultural contextsPlatform Implementation & Quality AssuranceDesign and create interactive training simulations within the vendor's platformTest and refine learning experiences to ensure engagement, clarity, and effectivenessBuild and maintain a comprehensive library of generic and customizable learning modulesUpdate content based on user feedback, performance data, and evolving business needsDocument best practices, style guides, and content development standardsContent Library ManagementBuild and maintain a comprehensive library of generic and customizable learning modulesDocument best practices, style guides, and content development standardsOrganize content assets to enable efficient customization for client-specific needsContribute to continuous improvement of content development processes and workflowsPit Stop Program SupportCoordinate Pit Stop meetings with stakeholders across accounts and regionsEvaluate and score experience initiatives, identifying high-impact practices for broader implementationAnalyze Pit Stop outcomes to identify trends and opportunities for scalable learning contentMaintain Pit Stop documentation, SharePoint site, leaderboard, and the Garage repositorySupport continuous improvement of the Pit Stop process based on user feedback and program outcomes Required QualificationsEducation & ExperienceBachelor's degree in Education, Instructional Design, Learning & Development, English, Communications, or related fieldProven experience developing compelling narratives and dialogue for training contentStrong background in instructional design with demonstrated application of pedagogical principlesExperience creating interactive or gamified learning experiences preferred3+ years in hospitality, facility management, or workplace services is advantageousSkills & CompetenciesExceptional written and verbal English communication skillsStrong sense of pedagogical best practices and adult learning principlesExcellent storytelling ability with talent for creating engaging, authentic experiencesUnderstanding of game design principles and interactive learning methodologiesAbility to interpret client requirements and translate them into effective learning contentProficiency in Microsoft Office suite, Power BI, and SharePointCapabilities in data collection, analysis, and visualizationStrong analytical and problem-solving abilities with attention to detailAbility to manage multiple projects simultaneously while meeting deadlinesCultural sensitivity for creating globally relevant contentSuccess MetricsQuality, engagement levels, and timely delivery of learning content modulesLearner completion rates, satisfaction scores, and measurable behavioral changeSuccessful implementation across diverse accounts with positive stakeholder feedbackTimely coordination of Pit Stop meetings and quality of initiative evaluationsAccuracy and currency of Pit Stop documentation, SharePoint site, and leaderboardActionable insights generated from Pit Stop outcome analysisReporting & CollaborationReports to the Upskilling App Program Lead and collaborates with:Technology vendor's project teams (developers, visual designers, writers)JLLT (JLL Technologies)Regional facility management leaders and subject matter expertsAccount teams, client relationship managers, and experience leadsHR and Learning & Development teamsData and analytics teams supporting program measurement About This OpportunityJoin JLL in revolutionizing workforce development for facility management professionals worldwide. Use your creativity, storytelling skills, and instructional design expertise to create immersive learning experiences that make a real difference in people's daily work lives. This role offers a unique opportunity to combine creative writing, game design thinking, and learning science to build a scalable content ecosystem that drives measurable business impact across JLL's global operations. Location: On-site –Bengaluru, KAScheduled Weekly Hours:48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.