JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What Jobs involved:--Workplace Technical Services ManagerWork DynamicsWhat this job involves:This position is mainly to lead an Engineering team dealing with all the critical engineering equipment (of in its nature proactive and focused on the technical details), to ensure and enhance the functionality of the Workspace. It enables the Occupant and Guest Experience based on the requirement “works every time”, while maintaining safe working practices throughout all we do.The role overseas the execution of the day to day technical requirements to support the Workspace team, meet up the set Key Performance Indicator (KPI) and our vendor partners, ensuring compliance to SOPs and SLAsA key aspect of this role is to work in collaboration (hand in hand) with other service function/partners such as Security and Dining Services, with Landlords as relevant, to deliver on consistency of service to Occupants and GuestsMAJOR RESPONSIBILITIESTransforming to the Workspace Team of the futureOn time resolution for any sort of Engineering problemto enhance Occupant ExperienceEscalate technical issues where requiredCommitment to deliver the best level of service every time through attention detailIdentify opportunities to improve technical service delivery to benefit the WorkspaceTrusted partner to deliver all GRE requirements aligned to GRE OE codesStrive for Continuous Improvement implementationManage theEngineers & Technician proactivelyAssisting with the preparations of Operational strategic plans, budgets, and client reports, including financial reconciliation for service contract accountsFunctional operational control to deliver excellence every timeUnderstand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and servicesImplement and manage the change control processBe able to resolve problems and improve operationsClient/Stakeholder Management (in support of the Technical Services Lead)Comply with all requirements of the Client contract and meet or exceed Key Performance IndicatorsDeliver an exceptional quality of service to the Client, as reflected by Client feedbackCommunicate effectively with Clients and vendors at the ground level to create customer delightWork with all related parties on time delivery of all contracted servicesLeadership / Staff Management/ Team Participation Actively encourage an environment that supports teamwork, able to lead a team from front, guide team to achieve the client’s expectation and Business goalOperational ManagementManage, review and execute all Engineering/Technical service contracts, including inspections and quality management of service deliveryDevelop and implement building procedures and effective measures to ensure simplification and accuracy of work methods and reliability of systems implementation of SOP/EOP and training programme for staffEnsuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the clientPreparation of tender documentation, evaluation of tenders and preparation of contracts as defined by the main agreementEnsure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client’s operationCo-ordinate with Building Facility Managers & the Business Units on Project issuesNeed to govern day to day set operational practicesDevelop and implement innovative Energy Saving programs and processes that reduce the utility costs, increase productivity and increase the Operational Cost savingsCo-ordinate with Building operation teams to set upthe best maintenance standards and practicesNeed to manage a periodical inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management proceduresImplement and oversee the pre-emptive maintenance program to reduce the risk of sudden failures of critical equipmentConduct regular audits on process to ensure the procedures are being followed and adhered with by the FM staffContribute to the Monthly Management ReportTo provide the coaching/mentoring for Engineers, or subordinates and guide them to develop their own development plans and to review and to measure their performance regularlyEnsure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all timesEnsure all works are compliance with statutory regulations on fire, health and safety standardsEnsure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deploymentPrepare thought through risk assessments for self-deliveryRespond to critical out-of-hours issues & participate as a key team member in responses to emergency situationsCoordinate, manage and oversee vendors to perform a wide range of Workspace-related servicesEnsure to meet all service deliverables SLAs and KPIsWhen necessary raise risks to Workspace Experience Site Lead for further investigationCost saving mind-set that drives value for service as every levelConduct data analysis report when necessaryEscalate reoccurring problem and possible solutions to Engineering and Workspace teamLocated on site at the clients officesMobile as required to cover multiple sitesManaging all technical service contracts, including inspections and quality management of service deliveryImplementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systemsEnsuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the clientShare best practices and new ideas to further support the Workspace Experience TeamAssisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accountsEnsure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client’s operationCo-ordinate with Building Managers & the Business Units on Project issuesCo-ordinate with Building Operation teams in setting up and sustaining the best maintenance standards and practicesDeliver a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management proceduresDeliver /oversee the pre-emptive maintenance program to reduce the risk of sudden failures of critical equipmentFollow theSOP/EOP and training program for staffParticipate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staffAdhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all timesEnsure all works are compliance with statutory regulations on fire, health and safety standardsEnsure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deploymentSound like you? To apply you need to be:Excellent verbal and written communication skillsIn-depth technical knowledge and having analytic skill setFluent in English (verbal), Hindi and the local languageKnowledge of Occupational Safety requirementsStrong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring systemAbility to effectively communicate and interact with all levels of peopleMust have Engineering Diploma/Degree in Electrical/Mechanical domain with minimum 10years’ experience in MEP operation. Masters in Facility/Operational Management will be added advantage.Holder of REW A0 is preferable, but not a must;Knowledge of HVAC, Fire Protection System, Electrical system and BMS systemHas experience in CRAC, UPS, Chiller plant or Data Centre operations is requiredKnowledge of Occupational Safety requirementsStrong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring systemWhat we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!Location: On-site –Mumbai, MHScheduled Weekly Hours:48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. 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