Associate IT Operations Engineer
Johnson Controls
Associate IT Operations Engineer
Job Description
What you will do Are you a skilled and service-oriented IT Supporter? Do you see yourself as part of a global organization, where you will troubleshoot and support end-users? Then read more about what Johnson Controls can offer you! We have an exciting opportunity for you to join us as our new IT Support Specialist. Johnson Controls is a global supplier of intelligent building and energy solutions with more than 100.000 employees worldwide – all dedicated to creating a more safe, comfortable and sustainable future. How you will do it Provide user support, replace computers and participate in projects with our local or global partners Provide level 2 end-user support, as well as handle our ticket queue in collaboration with our Virtual Tech Hut support group and IT colleagues Receive user contact by various methods – from ServiceNow live agent chat to phone calls and walk-ups. Create and resolve incident and service requests, report errors and troubleshoot with next level IT teams or third-party partners Solving problems in Windows and applications as well as more administrative tasks Hands-on hardware troubleshooting Manage End-of-Lease computers through their lifecycle Assist vendors and be responsible for projects such as replacing computers, switches, or printers What we look for Required Experience as IT Support Specialist or from a similar role for 3 years and more Motivated by providing excellent user support and ability to communicate/collaborate with the users, team members and the wider organization from a distance You approach your work in a structured manner enabling you to prioritize and execute your tasks Fluency in both Spanish and English language, speaking and writing Preferred Experience with MS Windows, O365, Azure and Intune. Basic knowledge of LAN / WAN, switches, printers. A strong problem solver with a proactive mindset to follow-up on tasks, and the ability to quickly grasp new processes and systems. Valid driver’s license. Who we are At Johnson Controls, we’re crafting the future to build a world that’s safe, comfortable and balanced. Our distributed team builds innovative, coordinated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an ambitious mind-set and teamwork across boundaries. We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work. JCI is an Equal Opportunity Employer and does not discriminate on the basis of any protected categories.
Locations
- Las Rozas-Madrid-Spain
Skills Required
- both Spanishintermediate
- MS Windowsintermediate
- LAN / WANintermediate
Required Qualifications
- Experience as IT Support Specialist or from a similar role for 3 years and more (experience, 3 years)
- Experience as IT Support Specialist or from a similar role for 3 years and more (experience, 3 years)
- Motivated by providing excellent user support and ability to communicate/collaborate with the users, team members and the wider organization from a distance (experience)
- Motivated by providing excellent user support and ability to communicate/collaborate with the users, team members and the wider organization from a distance (experience)
- You approach your work in a structured manner enabling you to prioritize and execute your tasks (experience)
- You approach your work in a structured manner enabling you to prioritize and execute your tasks (experience)
- Fluency in both Spanish and English language, speaking and writing (experience)
- Fluency in both Spanish and English language, speaking and writing (experience)
Preferred Qualifications
- Experience with MS Windows, O365, Azure and Intune. (experience)
- Experience with MS Windows, O365, Azure and Intune. (experience)
- Basic knowledge of LAN / WAN, switches, printers. (experience)
- Basic knowledge of LAN / WAN, switches, printers. (experience)
- A strong problem solver with a proactive mindset to follow-up on tasks, and the ability to quickly grasp new processes and systems. (experience)
- A strong problem solver with a proactive mindset to follow-up on tasks, and the ability to quickly grasp new processes and systems. (experience)
- Valid driver’s license. (experience)
- Valid driver’s license. (experience)
Responsibilities
- Are you a skilled and service-oriented IT Supporter? Do you see yourself as part of a global organization, where you will troubleshoot and support end-users? Then read more about what Johnson Controls can offer you!
- We have an exciting opportunity for you to join us as our new IT Support Specialist. Johnson Controls is a global supplier of intelligent building and energy solutions with more than 100.000 employees worldwide – all dedicated to creating a more safe, comfortable and sustainable future.
- Provide user support, replace computers and participate in projects with our local or global partners
- Provide user support, replace computers and participate in projects with our local or global partners
- Provide level 2 end-user support, as well as handle our ticket queue in collaboration with our Virtual Tech Hut support group and IT colleagues
- Provide level 2 end-user support, as well as handle our ticket queue in collaboration with our Virtual Tech Hut support group and IT colleagues
- Receive user contact by various methods – from ServiceNow live agent chat to phone calls and walk-ups.
- Receive user contact by various methods – from ServiceNow live agent chat to phone calls and walk-ups.
- Create and resolve incident and service requests, report errors and troubleshoot with next level IT teams or third-party partners
- Create and resolve incident and service requests, report errors and troubleshoot with next level IT teams or third-party partners
- Solving problems in Windows and applications as well as more administrative tasks
- Solving problems in Windows and applications as well as more administrative tasks
- Hands-on hardware troubleshooting
- Hands-on hardware troubleshooting
- Manage End-of-Lease computers through their lifecycle
- Manage End-of-Lease computers through their lifecycle
- Assist vendors and be responsible for projects such as replacing computers, switches, or printers
- Assist vendors and be responsible for projects such as replacing computers, switches, or printers
Tags & Categories
Answer 10 quick questions to check your fit for Associate IT Operations Engineer @ Johnson Controls.
10 Questions
~2 Minutes
Instant Score