Job Description

Locations

• Brussels-Flemish Brabant-Belgium

Skills Required

• Linuxintermediate
• electronic security industryintermediate
• databasesintermediate
• systems used in Customer Monitoring Centresintermediate

Required Qualifications

• Solid knowledge of Linux and Windows Server environments. (experience)
• Solid knowledge of Linux and Windows Server environments. (experience)
• In‑depth understanding of networking. (experience)
• In‑depth understanding of networking. (experience)
• Fluent in Dutch/Flemish and English, and intermediate French. (experience)
• Fluent in Dutch/Flemish and English, and intermediate French. (experience)
• Excellent communication skills. (experience)
• Excellent communication skills. (experience)
• Strong planning and organizational skills. (experience)
• Strong planning and organizational skills. (experience)
• Analytical and solution‑oriented mindset. (experience)
• Analytical and solution‑oriented mindset. (experience)
• Ability to perform under pressure and manage stressful situations effectively. (experience)
• Ability to perform under pressure and manage stressful situations effectively. (experience)
• Responsible attitude and time flexibility. (experience)
• Responsible attitude and time flexibility. (experience)

Preferred Qualifications

• Knowledge of the electronic security industry and relevant industry certifications. (certification)
• Knowledge of the electronic security industry and relevant industry certifications. (certification)
• Experience with databases. (experience)
• Experience with databases. (experience)
• Familiarity with systems used in Customer Monitoring Centres (e.g., MASterMind, video surveillance platforms). (degree in customer monitoring centres)
• Familiarity with systems used in Customer Monitoring Centres (e.g., MASterMind, video surveillance platforms). (degree in customer monitoring centres)
• Understanding of ISO 9001:2015 processes and INCERT quality certification requirements. (certification)
• Understanding of ISO 9001:2015 processes and INCERT quality certification requirements. (certification)

Responsibilities

• We are a trusted partner in remote surveillance and an established player in the security market. To strengthen our team in Brussels, we are looking for a System Support Engineer to support operations of our Monitoring Alarm Receiving Centre (MARC).
• Provide comprehensive technical support for the Monitoring Alarm Receiving Centre to ensure customer satisfaction and operational excellence.
• Provide comprehensive technical support for the Monitoring Alarm Receiving Centre to ensure customer satisfaction and operational excellence.
• Install, configure, and support new technologies and system enhancements.
• Install, configure, and support new technologies and system enhancements.
• Contribute to continuous performance improvement initiatives across the department.
• Contribute to continuous performance improvement initiatives across the department.
• Allocate and coordinate internal and external technical resources.
• Allocate and coordinate internal and external technical resources.
• Maintain clear and regular communication with management regarding technical topics and progress.
• Maintain clear and regular communication with management regarding technical topics and progress.
• Coordinate and support data protection compliance activities.
• Coordinate and support data protection compliance activities.
• Ensure technical support services meet corporate and company standards.
• Ensure technical support services meet corporate and company standards.
• Support technical projects within defined budgets and timelines.
• Support technical projects within defined budgets and timelines.
• Maintain a secure and organized working environment (“clean desk” policy).
• Maintain a secure and organized working environment (“clean desk” policy).

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