Customer Service Coordinator
Johnson Controls
Customer Service Coordinator
Job Description
Manchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months) Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling.What we offerCompetitive Salary: Reflecting your skills and experienceGenerous Leave: 25 days annual leave (pro-rated in hours)Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leaveComprehensive Benefits:Pension plan (up to 7% employer match)Life assuranceEmployee assistance programReferral schemeExclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discountsCareer Development: Extensive growth and advancement opportunitiesFree Onsite Parking: Hassle-free commutingDress Down Fridays: Casual attire to wrap up the weekWhat You Will DoAs a Service Operations Specialist, you’ll be the heartbeat of our maintenance scheduling team—working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:Coordinating engineer appointments and managing dynamic diariesCommunicating with customers via phone and email to confirm schedules and resolve queriesOrdering parts, securing purchase orders, and completing permitsNavigating multiple customer portals and internal systemsCollaborating with Service Managers to optimize engineer productivityLiaising with Sales, Billing, FM Helpdesk, and SubcontractorsSupporting KPIs and reporting to the Planning Team ManagerWhat We Look ForMust-Haves:At least 1 year of customer service experienceExcellent communication skills—written and verbalStrong multitasking and time management abilitiesHigh attention to detail and urgencyConfident decision-making and problem-solving skillsProficiency in using multiple PC applicationsNice-to-Haves:Experience with GANT-based planning or dispatch softwareFamiliarity with processing invoices and purchase ordersPrevious scheduling experience in a service or maintenance roleYou will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.#LI-MS2#LI-Hybrid#ADTcustomerservice
Locations
- Manchester-Manchester-United Kingdom
Skills Required
- GANT-based planningintermediate
- processing invoicesintermediate
- serviceintermediate
Preferred Qualifications
- Experience with GANT-based planning or dispatch software (experience)
- Familiarity with processing invoices and purchase orders (experience)
- Previous scheduling experience in a service or maintenance role (experience)
- Experience with GANT-based planning or dispatch software (experience)
- Familiarity with processing invoices and purchase orders (experience)
- Previous scheduling experience in a service or maintenance role (experience)
- You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you. (experience)
- #ADTcustomerservice (experience)
Responsibilities
- As a Service Operations Specialist, you’ll be the heartbeat of our maintenance scheduling team—working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:
- Coordinating engineer appointments and managing dynamic diaries
- Communicating with customers via phone and email to confirm schedules and resolve queries
- Ordering parts, securing purchase orders, and completing permits
- Navigating multiple customer portals and internal systems
- Collaborating with Service Managers to optimize engineer productivity
- Liaising with Sales, Billing, FM Helpdesk, and Subcontractors
- Supporting KPIs and reporting to the Planning Team Manager
- Coordinating engineer appointments and managing dynamic diaries
- Communicating with customers via phone and email to confirm schedules and resolve queries
- Ordering parts, securing purchase orders, and completing permits
- Navigating multiple customer portals and internal systems
- Collaborating with Service Managers to optimize engineer productivity
- Liaising with Sales, Billing, FM Helpdesk, and Subcontractors
- Supporting KPIs and reporting to the Planning Team Manager
Benefits
- general: Competitive Salary: Reflecting your skills and experience
- general: Generous Leave: 25 days annual leave (pro-rated in hours)
- general: Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- general: Comprehensive Benefits:Pension plan (up to 7% employer match)Life assuranceEmployee assistance programReferral scheme
- general: Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- general: Career Development: Extensive growth and advancement opportunities
- general: Free Onsite Parking: Hassle-free commuting
- general: Dress Down Fridays: Casual attire to wrap up the week
- general: Competitive Salary: Reflecting your skills and experience
- general: Generous Leave: 25 days annual leave (pro-rated in hours)
- general: Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- general: Pension plan (up to 7% employer match)
- general: Employee assistance program
- general: Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- general: Career Development: Extensive growth and advancement opportunities
- general: Free Onsite Parking: Hassle-free commuting
- general: Dress Down Fridays: Casual attire to wrap up the week
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Coordinator @ Johnson Controls.
10 Questions
~2 Minutes
Instant Score